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Old 10-26-2003, 09:51 PM   #1
Draft Dodger
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Kudos to eLicense

I know some people tend to knock the eLicense system, but, frankly, I've never understood it. And today, all the faith I've had in the system was reinforced.

The other day, I reformatted my hard drive - and, for the first time ever, I forgot to unlicense first.

So, today I sent an email request to have the license reset. I didn't expect to hear anything until the next business day; I was wrong. I had the new license in less than 4 hours. On a Sunday.
Amazing.
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IMO we are best off abandoning that sinking ship that is Off Topic to the rats infesting it and just starting a whole new Baseball Forum from scratch.
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Old 10-26-2003, 10:01 PM   #2
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Old 10-26-2003, 10:04 PM   #3
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Re: Kudos to eLicense

Quote:
Originally posted by Draft Dodger
I know some people tend to knock the eLicense system, but, frankly, I've never understood it. .
Neither have I. Everytime I've read about them on this place I hear nothing but good things. Maybe I've just gotten lucky on my thread clicks.
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Old 10-27-2003, 01:32 PM   #4
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I'll chime in and add my good experience. I had used up both my licences due to some comp problems and I had my licences reset right away.
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Old 10-27-2003, 01:35 PM   #5
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I agree. I've had to call them 3 times since ootp3 to reset my account, and I've always gotten a speedy and helpful response.
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Old 10-27-2003, 03:23 PM   #6
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Well, I'm one of the ones you probably read about. I had problems, but let me tell you that I have come around. I also lost my liscenses during computer junk (I didn't know about unlicensing). I sent an email, and the next morning, bang--everything was A-Okay. They actually have a good system going on with really good customer service. I think there just needs to be more explanation of what the elicense is. I know the explanation already exists, but it could be more prominently presented.
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Old 10-27-2003, 05:35 PM   #7
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eLicense,

Keep up the great work!
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Old 10-27-2003, 09:21 PM   #8
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Had to call up for a license problem once, and it was resolved within 10 minutes of that call. Nice experience.
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Well, I don't really think that the end can be assessed as of itself as being the end because what does the end feel like? It's like saying when you try to extrapolate the end of the universe, you say, if the universe is indeed infinite, then how - what does that mean? How far is all the way, and then if it stops, what's stopping it, and what's behind what's stopping it? So, what's the end, you know, is my question to you.
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Old 10-27-2003, 09:26 PM   #9
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I have a probelm.


I had my computer hacked once and virused once, crashing C: suddenly both time, so I lost both liscenses.

I no longer have the Credit Card, E-Mail or even the former lisence (though I know a few #'s), and I do know the E-mail

but they wont even reply to the e-mail I sent.

Ill try again if someone can send me the address..but I was highly disapointed...
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Old 10-28-2003, 01:45 AM   #10
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Quote:
Originally posted by skkrrt
I have a probelm.


I had my computer hacked once and virused once, crashing C: suddenly both time, so I lost both liscenses.

I no longer have the Credit Card, E-Mail or even the former lisence (though I know a few #'s), and I do know the E-mail

but they wont even reply to the e-mail I sent.

Ill try again if someone can send me the address..but I was highly disapointed...
Can't blame them - my first impression of someone who has no information (not even the credit card or the email ) is that they are fishing for a license- whether its true or not.
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Old 10-28-2003, 02:42 AM   #11
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skkrrt, not trying to be mean, but if you don't have the credit card (or even the CC info) used, if you don't remember the e-mail used, if you don't have the receipt or any ID information, what did you expect?

I'm not saying you didn't purchase the game, but there is point when the customer needs to be responsible for providing some kind of proof. I mean it's not hard to write down your ID and receipt # after you buy it, is it?

I would suggest (if you actually did buy and lose the ID's legitimately) calling them on the phone and giving them your name and address used when you ordered it. Surly you can remember those?

You can find ViaTech's phone number at the bottom of this page OOTP support page

Last edited by edm; 10-28-2003 at 02:46 AM.
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Old 10-28-2003, 06:57 AM   #12
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Don't worry skkrrt. Someone will be along shortly and they will give you their credit card information, e-mail address and order id.

You can then give this to ViaTech and they will hook you up, brother!
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Old 10-28-2003, 02:50 PM   #13
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No I know the e-mail still (just dont use it) and I know the first 3 or 4 letters of the ID...


can someone give me the e-mail again, ill figure ill try.

(I know it would sound odd, but they could have atleast replied)
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Old 10-29-2003, 05:17 PM   #14
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Ive had to use their support a few times, and every single time they have gotten back to me very quickly. I was very impressed.
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Old 10-31-2003, 02:34 PM   #15
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Update: I e-mailed 3 days ago...not 1 reply...
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Old 10-31-2003, 05:02 PM   #16
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When I had an issue, I was on a work computer with no internet connection, so I called them on the telephone. Had the problem resolved within 10 minutes when actually speaking with someone, and not waiting around for an e-mail response that may never come. I know that sucks if they dont answer the e-mail, but if I were you, Id get on the horn and give them a buzz
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Well, I don't really think that the end can be assessed as of itself as being the end because what does the end feel like? It's like saying when you try to extrapolate the end of the universe, you say, if the universe is indeed infinite, then how - what does that mean? How far is all the way, and then if it stops, what's stopping it, and what's behind what's stopping it? So, what's the end, you know, is my question to you.
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Old 10-31-2003, 05:28 PM   #17
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I'd call as well, because there's surely a problem somewhere, and I doubt it's with VT.

I reinstalled my O/S on my laptop this past Sunday night without remembering to unlicense OOTP4 and 5. I e-mailed them when I got into the office on Monday morning and had the two licenses reset within an hour. Because I'm not really all that bright, it's not the first time I've done that. Mary Ellen's got me back up and running in no time both occurances. Nothing but praise for her and VT.
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Old 10-31-2003, 05:36 PM   #18
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A while back, I got an itch to fire up my original FoF game. Well, I had never saved any of the eLicense info, so I figured it was a longshot to get the game up and running again, especially since the game came out several years ago. I called up ViaTech and they hooked me up with the license again within minutes.
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Old 10-31-2003, 05:56 PM   #19
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Well, by email, they've been very very helpful to me from ootp3 up to 5.

I did try calling them a couple of times though. Got a machine saying to leave a message and they'd call me back next business day. 3 weeks later I have yet to receive a call back. A few days after the initial message, I was watching a ball game and hitting redial for about 3 hours with no response other then the same machine I left a message on before.

From MY experience, don't waste your time on the phone, email them and the response will be prompt and professional. ymmv.
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Old 11-05-2003, 02:55 PM   #20
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I'd like to echo everyone's sentiments (the positive ones, anyway) thus far on this topic. After a HD crash, I was unable to uninstall one of my licenses. One phone call, and I was licensed, and up and running within SECONDS.
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