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FHM 4 - Technical Support Need help or want to report a bug? This is the right place. |
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Thread Tools |
10-03-2017, 12:57 PM | #1 |
Minors (Rookie Ball)
Join Date: Mar 2013
Posts: 32
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Crashes, crashes, and more crashes
Just a heads up. I have been experiencing what appears to be a random crash while playing a standard game (non challenge) as Montreal. It has happened 5 times so far in season 1 (it's frequent enough that I have had to change auto save to weekly). I have not yet been able to get a save that has a crash ready to go (as of yet), after re-launch the crash doesn't happen again shortly after. I will try and have a save soon if I can nail it down, but right now it's like trying to nail Jello to the wall.
Last edited by RavenEHM; 10-03-2017 at 01:03 PM. |
10-03-2017, 01:34 PM | #2 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,755
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So sorry about that!
Can you set the game to generate a trace file and then send that in after it crashes again? You can create it by going to Preferences from the main screen, then selecting Troubleshooting and choosing "Enable debug trace". Then, open the game and play until it crashes. After that restart the game. Then go back to Preferences -> Troubleshooting -> and select Open trace file. Post that file in the thread here and the devs will take a look at what's going on.
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10-03-2017, 01:42 PM | #3 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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Does it crash just when simulating? It would be great if you could upload the save because when it crashes regularly I should be able to reproduce it easily and fix whatever the cause is in your special case.
Here are the instructions for uploading the save: http://www.ootpdevelopments.com/boar...48&postcount=2 (just replace 4 with 3 in the above). Thanks for the help!
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10-03-2017, 02:31 PM | #4 |
Minors (Rookie Ball)
Join Date: Mar 2013
Posts: 32
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No need to apologize folks, crashes happen with all software (especially newly released software). Working on getting you the info you need for these crashes and will send them in as soon as I have them.
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10-04-2017, 01:14 AM | #5 |
Bat Boy
Join Date: Mar 2013
Location: Thunder Bay, Ontario
Posts: 9
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Getting the same problem with the Habs.. I can't get passed March 4, 2018
I am uploading it right now. the Saved file is DanS.zip and the trace files is dsfhm_trace.txt
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If I ran away, I'd never have the strength To go very far How would they hear the beating of my heart Will it grow cold The secret that I hide, will I grow old How will they hear When will they learn How will they know |
10-04-2017, 02:46 AM | #6 |
FHM Producer
Join Date: Apr 2002
Location: Kelowna, BC
Posts: 16,599
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Thanks, Dan, we'll have a look at that today.
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10-04-2017, 04:47 AM | #7 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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The world.dat is missing in this save. Please upload it so I can look into the save. Thanks.
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10-04-2017, 05:34 AM | #9 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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Could you please upload the save, then we can look into it. Thanks!
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10-04-2017, 09:43 AM | #10 |
Bat Boy
Join Date: Mar 2013
Location: Thunder Bay, Ontario
Posts: 9
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Sorry, I thought I got them all. A new one has been uploaded under the same name.
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If I ran away, I'd never have the strength To go very far How would they hear the beating of my heart Will it grow cold The secret that I hide, will I grow old How will they hear When will they learn How will they know |
10-04-2017, 12:30 PM | #11 |
Major Leagues
Join Date: Jul 2012
Posts: 361
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My game crashes intermittently when I sim games. I was able to capture the trace file for the last crash and I've uploaded here.
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10-04-2017, 01:02 PM | #12 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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Could you please upload the save, that way we can look into it. Thanks!
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10-04-2017, 01:39 PM | #13 |
Major Leagues
Join Date: Jul 2012
Posts: 361
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10-05-2017, 07:31 AM | #14 | |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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Quote:
What exactly do you do and when does it crash. Maybe you can do a screenshot after the crash? It would also help if you could post the trace file after the game crashed (but don´t re-start the game, that way a new trace file is created, I need the trace file from the crash game). Thanks!
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10-05-2017, 09:06 AM | #15 | |
Bat Boy
Join Date: Mar 2013
Location: Thunder Bay, Ontario
Posts: 9
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Quote:
If I press Play Game, it would work. I have moved passed that date. I have already started the next season. I already posted the trace file. It is called dsfhm_trace.txt
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If I ran away, I'd never have the strength To go very far How would they hear the beating of my heart Will it grow cold The secret that I hide, will I grow old How will they hear When will they learn How will they know |
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10-05-2017, 12:02 PM | #16 |
Minors (Rookie Ball)
Join Date: Mar 2013
Posts: 43
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My game crashes in alla my saves, but only when managing a team. If I crash I can retire from the team and sim past the day and then take it over again but it becomes tedious
Sending my files and the trace file in the same .RAR called kexetcrash |
10-05-2017, 01:38 PM | #17 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,089
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Thanks for the report and save, we were able to reproduce and fix the crash reason!
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10-05-2017, 01:43 PM | #18 |
Major Leagues
Join Date: Jul 2012
Posts: 361
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10-05-2017, 02:19 PM | #19 |
Major Leagues
Join Date: Jul 2012
Posts: 361
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It seems the game only crashes when you go to Play Game and then hit "Sim Game". When simming games from the main menu by week or by month, I have not had it crash at all.
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10-05-2017, 02:36 PM | #20 |
FHM Producer
Join Date: Apr 2002
Location: Kelowna, BC
Posts: 16,599
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We have, but so far we're running into the same issue with all the uploaded saves with the intermittent crash: we can't reproduce it here. Still investigating, seems to be something tied to the sim game button.
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