downloads but wont activate, windows 7

moonman14 · 03-18-2019, 06:54 PM

I get an error that ootp20.exe has stopped running as soon as I enter license number. Occurs on both laptop and desktop running windows 7, turned off windows security tools and malwarebytes...and run as administrator. Rebooted, shutdown, many times...please help

Lukas Berger · 03-20-2019, 04:14 AM

Typically this will happen because something is interfering with the licensing process, so turning off Windows security etc. is the right reflex.

A couple other things to check: Turn off or whitelist OOTP in your firewall. Shut down other programs running in the background, even non-security ones.

If it still is a problem, then probably best to fill out a support ticket so we can work through this with you one on one and figure it out!

moonman14 · 03-20-2019, 09:04 AM

I just tried again, removed everything, turned off everything...when I've uninstalled it there was a box that opened that said it was installed incorrectly and would i like it reinstalled correctly, to which I replied yes....but then nothing happened...this happened the exact same way on both pc's. I've asked for a refund so I can just purchase through steam, which is how I've done all the older versions and had no problems.

jason.hedgecock · 03-20-2019, 10:27 AM

I am having the very same problem. You have described my issue to a t. And ive done everything i could to remedy. I was going to wait until another release but i dont want to miss out on the little things i might get for pre paying.

jason.hedgecock · 03-20-2019, 10:42 AM

I dont even get a chance to enter the license number. And i have windows 7.

moonman14 · 03-20-2019, 11:29 AM

Quote:

Originally Posted by jason.hedgecock

I am having the very same problem. You have described my issue to a t. And ive done everything i could to remedy. I was going to wait until another release but i dont want to miss out on the little things i might get for pre paying.

I'm in the same boat, I mean, I pre-ordered, now just frustrated...looks like I'll be playing 19 for a while...Hell I love the game so much I'm ready to get a windows 10 pc...but I hate windows 10

Lukas Berger · 03-20-2019, 12:15 PM

Another thing to recommend to you guys would be to make sure all your Windows 7 updates are installed as well as any Visual C++ packages that apply to Windows 7.

03-18-2019, 06:54 PM	#1
moonman14 Bat Boy Join Date: Feb 2019 Location: Ohio, right between Akron Cleveland and Youngstown Posts: 13	downloads but wont activate, windows 7 I get an error that ootp20.exe has stopped running as soon as I enter license number. Occurs on both laptop and desktop running windows 7, turned off windows security tools and malwarebytes...and run as administrator. Rebooted, shutdown, many times...please help

03-20-2019, 04:14 AM	#2
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,896	Typically this will happen because something is interfering with the licensing process, so turning off Windows security etc. is the right reflex. A couple other things to check: Turn off or whitelist OOTP in your firewall. Shut down other programs running in the background, even non-security ones. If it still is a problem, then probably best to fill out a support ticket so we can work through this with you one on one and figure it out! __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

03-20-2019, 09:04 AM	#3
moonman14 Bat Boy Join Date: Feb 2019 Location: Ohio, right between Akron Cleveland and Youngstown Posts: 13	thanks I just tried again, removed everything, turned off everything...when I've uninstalled it there was a box that opened that said it was installed incorrectly and would i like it reinstalled correctly, to which I replied yes....but then nothing happened...this happened the exact same way on both pc's. I've asked for a refund so I can just purchase through steam, which is how I've done all the older versions and had no problems.

03-20-2019, 10:42 AM	#5
jason.hedgecock Bat Boy Join Date: Mar 2019 Posts: 5	Cant find the button on the main screen to enter license I dont even get a chance to enter the license number. And i have windows 7.

03-20-2019, 12:15 PM	#7
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,896	Another thing to recommend to you guys would be to make sure all your Windows 7 updates are installed as well as any Visual C++ packages that apply to Windows 7. __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

03-20-2019, 10:27 AM	#4
jason.hedgecock Bat Boy Join Date: Mar 2019 Posts: 5	I am having the very same problem. You have described my issue to a t. And ive done everything i could to remedy. I was going to wait until another release but i dont want to miss out on the little things i might get for pre paying.