Could not open Game folder

tjgriffi · 12-17-2019, 04:25 PM

I have verified game, I have opened with admin on Windows and can still not start a game. Havent even been able to play the game. Hoping I can get a quick response before I have to return the game.

JeffR · 12-17-2019, 04:42 PM

It's trying to write to the save folder and can't, which usually means Windows user access control is preventing it, but running as admin would've corrected that. Just to rule out the other obvious cause, check to see if you're really low on disk space on that drive.

If that's not it, go to the start screen, click on troubleshooting, and then Enable debug trace. Exit and re-start the game, then exit again, and a text file should pop up (if it doesn't, you can find it in the \debug folder.) Post the contents of that file in a message and it may give us a better idea of exactly what is going wrong.

12-17-2019, 04:25 PM	#1
tjgriffi Bat Boy Join Date: Dec 2019 Posts: 1	Could not open Game folder I have verified game, I have opened with admin on Windows and can still not start a game. Havent even been able to play the game. Hoping I can get a quick response before I have to return the game.

12-17-2019, 04:42 PM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	It's trying to write to the save folder and can't, which usually means Windows user access control is preventing it, but running as admin would've corrected that. Just to rule out the other obvious cause, check to see if you're really low on disk space on that drive. If that's not it, go to the start screen, click on troubleshooting, and then Enable debug trace. Exit and re-start the game, then exit again, and a text file should pop up (if it doesn't, you can find it in the \debug folder.) Post the contents of that file in a message and it may give us a better idea of exactly what is going wrong.