|
||||
|
|
Earlier versions of OOTP: General Discussions General chat about the game... |
|
Thread Tools |
10-26-2003, 10:51 PM | #1 |
Hall Of Famer
Join Date: Dec 2001
Location: formerly of the OTBL
Posts: 4,113
|
Kudos to eLicense
I know some people tend to knock the eLicense system, but, frankly, I've never understood it. And today, all the faith I've had in the system was reinforced.
The other day, I reformatted my hard drive - and, for the first time ever, I forgot to unlicense first. So, today I sent an email request to have the license reset. I didn't expect to hear anything until the next business day; I was wrong. I had the new license in less than 4 hours. On a Sunday. Amazing.
__________________
Draft Dodger (Anarchy: Anything goes. The Draft Dodger viewpoint.) Sophmoric[sic] Member of the OOTP Boards (It's not OOTP; it's your computer) 15 GB Webhosting for $6.95 a month IMO we are best off abandoning that sinking ship that is Off Topic to the rats infesting it and just starting a whole new Baseball Forum from scratch. |
10-26-2003, 11:01 PM | #2 |
Administrator
Join Date: Jul 1999
Location: S.E. TN - Georgia born and raised
Posts: 17,022
|
__________________
Steve Kuffrey DABS Atlanta Braves - 2008 Eastern Division Champ *DBLC Atlanta Braves - 2011, 2014 East Division Champ, 2012, 2013 NL Wildcard Baseball Maelstrom-Montreal Expos-2013 Tourney winner, 2014 WC Team Sparky's League - Tampa Bay D'Rays Epicenter Baseball League - Astros 2014 The CBL Rewind - Phillies '95 |
10-26-2003, 11:04 PM | #3 | |
Hall Of Famer
Join Date: Mar 2002
Location: Greater Boston Area
Posts: 3,992
|
Re: Kudos to eLicense
Quote:
|
|
10-27-2003, 02:32 PM | #4 |
Hall Of Famer
Join Date: Feb 2003
Location: BC
Posts: 4,424
|
I'll chime in and add my good experience. I had used up both my licences due to some comp problems and I had my licences reset right away.
__________________
"The ice is getting even more thinner, my friend!" |
10-27-2003, 02:35 PM | #5 |
All Star Starter
Join Date: Dec 2001
Location: Philadelphia, PA
Posts: 1,991
|
I agree. I've had to call them 3 times since ootp3 to reset my account, and I've always gotten a speedy and helpful response.
|
10-27-2003, 04:23 PM | #6 |
Major Leagues
Join Date: May 2003
Posts: 392
|
Well, I'm one of the ones you probably read about. I had problems, but let me tell you that I have come around. I also lost my liscenses during computer junk (I didn't know about unlicensing). I sent an email, and the next morning, bang--everything was A-Okay. They actually have a good system going on with really good customer service. I think there just needs to be more explanation of what the elicense is. I know the explanation already exists, but it could be more prominently presented.
|
10-27-2003, 06:35 PM | #7 |
Hall Of Famer
Join Date: Dec 2001
Location: 100% pure adrenaline!
Posts: 5,624
|
eLicense,
Keep up the great work!
__________________
Excess ain't rebellion. You're drinking what they're selling. |
10-27-2003, 10:21 PM | #8 |
All Star Starter
Join Date: Dec 2001
Location: Newburgh, NY
Posts: 1,936
|
Had to call up for a license problem once, and it was resolved within 10 minutes of that call. Nice experience.
|
10-27-2003, 10:26 PM | #9 |
Major Leagues
Join Date: Oct 2003
Posts: 410
|
I have a probelm.
I had my computer hacked once and virused once, crashing C: suddenly both time, so I lost both liscenses. I no longer have the Credit Card, E-Mail or even the former lisence (though I know a few #'s), and I do know the E-mail but they wont even reply to the e-mail I sent. Ill try again if someone can send me the address..but I was highly disapointed... |
10-28-2003, 02:45 AM | #10 | |
Hall Of Famer
Join Date: Feb 2002
Location: watching: DArwin's missing link in action
Posts: 3,112
|
Quote:
|
|
10-28-2003, 03:42 AM | #11 |
All Star Starter
Join Date: Dec 2001
Location: Philadelphia, PA
Posts: 1,991
|
skkrrt, not trying to be mean, but if you don't have the credit card (or even the CC info) used, if you don't remember the e-mail used, if you don't have the receipt or any ID information, what did you expect?
I'm not saying you didn't purchase the game, but there is point when the customer needs to be responsible for providing some kind of proof. I mean it's not hard to write down your ID and receipt # after you buy it, is it? I would suggest (if you actually did buy and lose the ID's legitimately) calling them on the phone and giving them your name and address used when you ordered it. Surly you can remember those? You can find ViaTech's phone number at the bottom of this page OOTP support page Last edited by edm; 10-28-2003 at 03:46 AM. |
10-28-2003, 07:57 AM | #12 |
Hall Of Famer
Join Date: Jan 2002
Posts: 5,950
|
Don't worry skkrrt. Someone will be along shortly and they will give you their credit card information, e-mail address and order id.
You can then give this to ViaTech and they will hook you up, brother! |
10-28-2003, 03:50 PM | #13 |
Major Leagues
Join Date: Oct 2003
Posts: 410
|
No I know the e-mail still (just dont use it) and I know the first 3 or 4 letters of the ID...
can someone give me the e-mail again, ill figure ill try. (I know it would sound odd, but they could have atleast replied)
__________________
Tiger of the Week: Nate Robertson-3rd in the AL in strikeouts (24). |
10-29-2003, 06:17 PM | #14 |
All Star Starter
Join Date: Oct 2002
Location: Pacific Northwest
Posts: 1,617
|
Ive had to use their support a few times, and every single time they have gotten back to me very quickly. I was very impressed.
|
10-31-2003, 03:34 PM | #15 |
Major Leagues
Join Date: Oct 2003
Posts: 410
|
Update: I e-mailed 3 days ago...not 1 reply...
__________________
Tiger of the Week: Nate Robertson-3rd in the AL in strikeouts (24). |
10-31-2003, 06:02 PM | #16 |
All Star Starter
Join Date: Dec 2001
Location: Newburgh, NY
Posts: 1,936
|
When I had an issue, I was on a work computer with no internet connection, so I called them on the telephone. Had the problem resolved within 10 minutes when actually speaking with someone, and not waiting around for an e-mail response that may never come. I know that sucks if they dont answer the e-mail, but if I were you, Id get on the horn and give them a buzz
|
10-31-2003, 06:28 PM | #17 |
Major Leagues
Join Date: Apr 2002
Location: gurnee, il
Posts: 397
|
I'd call as well, because there's surely a problem somewhere, and I doubt it's with VT.
I reinstalled my O/S on my laptop this past Sunday night without remembering to unlicense OOTP4 and 5. I e-mailed them when I got into the office on Monday morning and had the two licenses reset within an hour. Because I'm not really all that bright, it's not the first time I've done that. Mary Ellen's got me back up and running in no time both occurances. Nothing but praise for her and VT. |
10-31-2003, 06:36 PM | #18 |
Global Moderator
Join Date: Dec 2001
Location: Muscatine, IA
Posts: 8,277
|
A while back, I got an itch to fire up my original FoF game. Well, I had never saved any of the eLicense info, so I figured it was a longshot to get the game up and running again, especially since the game came out several years ago. I called up ViaTech and they hooked me up with the license again within minutes.
|
10-31-2003, 06:56 PM | #19 |
Hall Of Famer
Join Date: Dec 2001
Location: Blissful ignorance
Posts: 3,315
|
Well, by email, they've been very very helpful to me from ootp3 up to 5.
I did try calling them a couple of times though. Got a machine saying to leave a message and they'd call me back next business day. 3 weeks later I have yet to receive a call back. A few days after the initial message, I was watching a ball game and hitting redial for about 3 hours with no response other then the same machine I left a message on before. From MY experience, don't waste your time on the phone, email them and the response will be prompt and professional. ymmv.
__________________
It's called partying. When you do a lot of it, you're bound to be places where the police show up. I smoke a lot of pot and drink a lot of beer. I also graduated Suma Cum Laude. ****ing sue me. - Luis Rivera |
11-05-2003, 03:55 PM | #20 |
Minors (Triple A)
Join Date: Apr 2002
Location: Mauston, WI
Posts: 226
|
I'd like to echo everyone's sentiments (the positive ones, anyway) thus far on this topic. After a HD crash, I was unable to uninstall one of my licenses. One phone call, and I was licensed, and up and running within SECONDS.
__________________
Robert C Buss FOBL Mauston Mad Cows |
Bookmarks |
Thread Tools | |
|
|