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Old 12-03-2019, 06:14 PM   #1
da commish
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Historical packs no longer available?

I thought the historical packs would be available through December 3, per this from Markus announcement: "We have just launched the brand new Historical Packs! This is a special offer during our Autumn Sale, which lasts until December 3." I just went into PT to buy some but they are no longer there. The 15,000 Diamond packs are still available. What happened?
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Old 12-03-2019, 06:23 PM   #2
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And now when I go in to buy 175,000 Perfect Points, the Special Offer is still shown to get them for $59.99 - but when I click "Buy Now" it takes me to the payment screen where it says they are $99.99. What happened here? Did the offer for this and Historical Packs end early?
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Old 12-03-2019, 06:33 PM   #3
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Yeah I went to buy the PP points and the buy screen still listed the price as 59.99 and when I went to purchase it said 99.99. I hit buy figuring that the discount would be applied at time of purchase but instead I was charged for the full 99.99 plus tax. Apparently, the sale ended but the price on the point screen has not changed. I am more than a little pissed about this.
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Old 12-03-2019, 07:35 PM   #4
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Quote:
Originally Posted by da commish View Post
I thought the historical packs would be available through December 3, per this from Markus announcement: "We have just launched the brand new Historical Packs! This is a special offer during our Autumn Sale, which lasts until December 3." I just went into PT to buy some but they are no longer there. The 15,000 Diamond packs are still available. What happened?
Keywords are bolded.
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Old 12-03-2019, 07:52 PM   #5
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Keywords are bolded.
So why would it still say 175,000 Perfect Points are $59.99 and why would the Diamond packs still be shown for 15,000 PP?
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Old 12-03-2019, 08:10 PM   #6
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I heard on the twitch stream last night that the PP sale and historical pack access was to last until 1pm Eastern time today. I never heard a reasoning behind that specific time.
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Old 12-03-2019, 08:12 PM   #7
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And now when I go in to buy 175,000 Perfect Points, the Special Offer is still shown to get them for $59.99 - but when I click "Buy Now" it takes me to the payment screen where it says they are $99.99. What happened here? Did the offer for this and Historical Packs end early?
Was really hoping sale was extended till payday.

There always tends to be a special in an off pay week?
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Old 12-03-2019, 08:14 PM   #8
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So why would it still say 175,000 Perfect Points are $59.99 and why would the Diamond packs still be shown for 15,000 PP?
That's the source of my frustration. If the website is listing a price for a given amount then it should be that price. Does anyone know how to contact customer service? If I had known that I was paying full price price for the transaction I wouldn't have gone through with it.
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Old 12-03-2019, 08:53 PM   #9
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I heard on the twitch stream last night that the PP sale and historical pack access was to last until 1pm Eastern time today. I never heard a reasoning behind that specific time.
If so, one would think that the offers would be changed in the PT game so you wouldn't think that they were still available. That's a pretty odd time. Is it when the international date line turns over to December 4?
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Old 12-03-2019, 09:12 PM   #10
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That's the source of my frustration. If the website is listing a price for a given amount then it should be that price. Does anyone know how to contact customer service? If I had known that I was paying full price price for the transaction I wouldn't have gone through with it.
File a ticket (see 1st post in PT Bugs Report Forum). Doubt you get a refund, but maybe they will add $30 worth of points. You probably logged on while the sale price was still available, but your game will not change after the offer expires until you log out and log in again.
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Old 12-03-2019, 09:22 PM   #11
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You probably logged on while the sale price was still available, but your game will not change after the offer expires until you log out and log in again.
I just logged on for the first time today and am still seeing the "SPECIAL OFFER!" label and pricing plastered everywhere.
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Old 12-03-2019, 10:14 PM   #12
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I just logged on for the first time today and am still seeing the "SPECIAL OFFER!" label and pricing plastered everywhere.
same here... I just closed the program and relaunched it and it still shows the discount prices.... if the sale is done, that really needs to be updated
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Old 12-04-2019, 06:20 AM   #13
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Sorry guys, the sale ended yesterday at 1 PM ET and for some weird technical reason the prices were not updated in the in-game display (they were in the shop though). This is fixed now.
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Old 12-04-2019, 06:22 AM   #14
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Diamond packs will stay around for a little bit longer, though
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Old 12-04-2019, 11:10 AM   #15
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Sorry guys, the sale ended yesterday at 1 PM ET and for some weird technical reason the prices were not updated in the in-game display (they were in the shop though). This is fixed now.
Markus, while I appreciate the apology, the fact that the prices did not update in the game display but were updated in the shop led me to make a purchase of 99.99 that I fully expected to be 59.99. I would like to know the proper way to seek redress for this situation, please advise.
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Old 12-04-2019, 11:26 AM   #16
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Sorry guys, the sale ended yesterday at 1 PM ET and for some weird technical reason the prices were not updated in the in-game display (they were in the shop though). This is fixed now.
Why 1 PM ET and why was this not spelled out in the displays? If you say "December 3" one would think it would go through the end of the day and not stop in the middle of the day ET.
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Old 12-04-2019, 02:33 PM   #17
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Markus, while I appreciate the apology, the fact that the prices did not update in the game display but were updated in the shop led me to make a purchase of 99.99 that I fully expected to be 59.99. I would like to know the proper way to seek redress for this situation, please advise.
Marcus, just to let you I have received an email from a member of the support staff stating they are working on the issue. I appreciate the rapid response from Team OOTP and am hopeful that this glitch can be resolved swiftly and satisfactorily. Thanks for creating a game that has been so fun to play. Regards, Steve
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Old 12-04-2019, 03:15 PM   #18
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I heard on the twitch stream last night that the PP sale and historical pack access was to last until 1pm Eastern time today. I never heard a reasoning behind that specific time.
I'd guess because the Steam sale stopped at 1pm est?
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Old 12-05-2019, 09:23 AM   #19
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Obviously the sale had to end (and I assume that was coordinated with Steam), but I don't get why the Diamond and now historical packs aren't permanent fixtures anyway? It's not as is either offers a particularly good deal ahead of regular packs. I have one team that's purely historic, but I still assessed the pack as having too lousy a PP/reward ratio to bother. That's just me though, clearly others want them. Or if they don't, the packs are too expensive.
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Old 12-05-2019, 09:28 AM   #20
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Obviously the sale had to end (and I assume that was coordinated with Steam), but I don't get why the Diamond and now historical packs aren't permanent fixtures anyway? It's not as is either offers a particularly good deal ahead of regular packs. I have one team that's purely historic, but I still assessed the pack as having too lousy a PP/reward ratio to bother. That's just me though, clearly others want them. Or if they don't, the packs are too expensive.
Clearly they think they will sell more in the long run by having these "special offers".
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