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FHM - Technical Support Got problems running FHM or want to report a bug? See here!

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Old 09-03-2013, 02:06 PM   #1
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Exclamation How do I get technical support?

If you lost your license number for FHM14 for PC or Mac:

- There are two codes you need to know. Firstly the order number (order ID), which starts with ST, followed by 8 numbers. Secondly the serial number, which starts with FHM14-, followed by numbers and letters in 4 blocks. This is the number which you enter in-game to license FHM.

- First look for the confirmation email which was sent to you by eSellerate when you purchased. Also check the SPAM or junk email filter of your email client, probably the email was moved into the junk mail folder?

- If you cannot find the email, no problem. eSellerate has an after-purchase-support page, where you can find all your orders and receipts online. Please open the after-sales-support page here. Next to "Finding your order number", in the second section on that page, enter the email address that you used when you made the purchase.

- You will receive an email which lists all your sales and order numbers. Look for the product you want to license, and copy the ORDER NUMBER. Go back to the after-purchase support web page and enter the email address and paste the order number in the text boxes on top of the page. Click on Submit.

- You'll see the after-purchase services page for your order. In the section "Product Support/Serial Numbers" on top left of the page, click on the small link "receipt".

- In the receipt, locate the Serial Number and copy it.

- Start FHM, click on "Enter License" and paste the serial number ("FHM14-.....") into the text box.

- Play Ball!

Licensing does not work?

You entered the correct serial number into the "Enter license key" dialog in FHM, but an error message pops up saying "Error, try again".

For activation issues, please see here: Activation Problems

On release day, if several thousand customers try to license their games at the same time, even the best servers might get into trouble. Unfortunately, there's nothing which we can do, it's not our server and not under our control.
Please wait not only a few seconds, but a few minutes before trying again. If the thousands of customers try again every two seconds, the servers will be blocked completely.

Please accept our apologies if the license process on release day does not work as smooth as it usually does.

OOTP Developments uses a ticketing and knowledge base system that will help ensure that we don't lose track of support requests, and that we are able to provide as many helpful answers to your questions up front.

Before submitting a ticket, please search our Knowledge Base. The answer to your question may already be there!

Support requests should now be submitted through our support site.

Once you submit a support request, you will receive an e-mail with a specific ticket number, as well as an account login. You can check on the status of your ticket online and refer back to that ticket number if you ever need to follow up with us.

Last edited by old timer; 12-01-2014 at 02:29 AM.
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