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Old 03-19-2018, 09:25 AM   #1
Markus Heinsohn
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Exclamation IMPORTANT: Info about the Final Beta release today!

OK guys, later today (noon / afternoon ET) we will release the Final Beta of OOTP 19 to the friendly folks who have pre-ordered. In order for things to go smoothly, please read on.

1) Locate your serial number, you will need it today. You can find it in the confirmation email of your purchase, below the line that says "REGISTRATION INFORMATION". The serial number looks like this: OOTP19-XXXX-XXXX-XXXX-XXXX-XXXX.

If you cannot find the confirmation email, no problem. eSellerate has an after-purchase-support page, where you can find all your orders and receipts online. Please open the after-sales-support page here. Next to "Finding your order number", in the second section on that page, enter the email address that you used when you made the purchase.

2) We will send you an email to the email account you used for ordering once the game is ready to go (probably in the afternoon ET). The email will include the link to the setup files (one each for PC, Mac or Linux). You should, to be sure, check your spam folders too when looking for the email. Also, if you unsubscribed our newsletter in the past couple of years, you will not receive an email because you are blocked from our list. If that is the case, please email lukas@ootpdevelopments.com or andreas@ootpdevelopments.com with your order receipt, he will review it and reply with an email containing the links.

2b) We will also post the download links here in the forum, so you will not have to wait for the links to arrive via email.

3) After you have downloaded and installed the game, the main screen will have the buttons "Purchase" and "Enter License Key" enabled. Click on the latter button, and then enter your license key into the box which comes up. You can use copy & paste, pasting on the PC works by hitting CTRL + V, on the Mac it's Cmd(Apple) + V. Again, the serial looks like this: OOTP19-XXXX-XXXX-XXXX-XXXX-XXXX ... the complete string is needed, including the "OOTP19"! Make sure you have no white spaces at the beginning or end.

4) It may take a few tries to activate the game, the servers will probably be rather busy. Unfortunately, this is out of our control, so you may have to be a bit patient. If you are having consistent trouble, please try disabling your firewall / virus scanner for the activation process.

5) If you still have problems activating the game, please read the following article in our knowledge base: Activation Problems - Help Desk

6) Please do not post bugs on this general forum! Post bug reports here: OOTP 19 Bug Reports

Alright, that's it I guess. We will monitor the forums over the week and fix all bugs that get properly reported to our support team. Then on Thursday we will release the game (including bug fixes) to the masses.

We are very excited, we think you will be blown away by OOTP 19. We are very proud of it!


Last edited by Matt Arnold; 03-19-2018 at 09:56 AM.
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