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Old 10-07-2018, 01:55 AM   #1
matty1053
Bat Boy
 
Join Date: Oct 2018
Posts: 4
Game goes to Blank Screen after clicking on players

I go to view general information of a player, and it crashes to this screen:

Stays blank, however I can ALT F4 and I get a option to close game or not.

https://imgur.com/a/E12j4nv

PC Specs:

i7-7700
GTX 1060 6gb
16gb RAM
1tb HDD
250gb SSD (main OS)
1TB SSD (Franchise hockey is installed on this)

Last edited by matty1053; 10-07-2018 at 01:56 AM.
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Old 10-07-2018, 02:28 AM   #2
JeffR
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Location: Kelowna, BC
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I think a trace file might be useful to us here:

From the start screen, click settings, then troubleshooting, then the "enable debug trace" box. Then exit the game, restart it, continue your game, and try to open a player again. Assuming it freezes on a blank screen again, without closing the game go to your \Documents\Out of the Park Developments\Franchise Hockey Manager 5\debug folder and open the file named fhm_trace.txt. Copy and paste the contents here, and that may tell us why the new screen isn't being created properly.
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Old 10-07-2018, 02:58 AM   #3
matty1053
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https://youtu.be/csWbq97UFTA

Proof of the issue, and will get the trace file.
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Old 10-07-2018, 03:02 AM   #4
matty1053
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Quote:
Originally Posted by JeffR View Post
I think a trace file might be useful to us here:

From the start screen, click settings, then troubleshooting, then the "enable debug trace" box. Then exit the game, restart it, continue your game, and try to open a player again. Assuming it freezes on a blank screen again, without closing the game go to your \Documents\Out of the Park Developments\Franchise Hockey Manager 5\debug folder and open the file named fhm_trace.txt. Copy and paste the contents here, and that may tell us why the new screen isn't being created properly.
Here you go
Quote:
2018-10-07 01:59:00 Franchise Hockey Manager Version 5.1 Build 32 (Steam), Copyright (C) 2018 Out of the Park Developments
2018-10-07 01:59:00 Running on MS Windows
2018-10-07 01:59:00 Command line arguments:
2018-10-07 01:59:00 1.: E:\SteamLibrary\steamapps\common\Franchise Hockey Manager 5\fhm5.exe
2018-10-07 01:59:00 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2018-10-07 01:59:00 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2018-10-07 01:59:00 Default skin path (1): E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/skins/default
2018-10-07 01:59:00 E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/skins/default
2018-10-07 01:59:00 Roboto
2018-10-07 01:59:00 Roboto Slab
2018-10-07 01:59:00 Startup - settings.dat found and read!
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ARIMO-BOLD.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ARIMO-BOLDITALIC.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ARIMO-ITALIC.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ARIMO.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/FHM-HEADLINE.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/LCDBOLD.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/LCDLIGHT.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/LCDNORMAL.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/LCDULTRA.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-BLACK.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-BOLD.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-LIGHT.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-MEDIUM.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-REGULAR.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/ROBOTO-THIN.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/RobotoSlab-Bold.ttf
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/UBUNTU DANI-BOLD.TTF
2018-10-07 01:59:00 Successfully loaded font file E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data/fonts/UBUNTU.TTF
2018-10-07 01:59:00 online backend Online backend is trying to connect...
2018-10-07 01:59:00 online backend GS initialize
2018-10-07 01:59:00 online backend - gs Initialized
2018-10-07 01:59:00 No paths.cfg file found.
2018-10-07 01:59:00 No custom_folders.ini file found.
2018-10-07 01:59:00 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5'
2018-10-07 01:59:00 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5'
2018-10-07 01:59:00 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5/saved_games'
2018-10-07 01:59:00 g_trace_mode flag is set.
2018-10-07 01:59:00 DMPT_APP = E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5
2018-10-07 01:59:00 DMPT_APP_DATA = E:/SteamLibrary/steamapps/common/Franchise Hockey Manager 5/data
2018-10-07 01:59:00 DMPT_PREF_DATA = C:/Users/Matt/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 5/config
2018-10-07 01:59:00 DMPT_USER_DATA = C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5
2018-10-07 01:59:00 DMPT_CUST_DATA = C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5
2018-10-07 01:59:00 DMPT_SAVEDGAMES = C:/Users/Matt/Documents/Out of the Park Developments/Franchise Hockey Manager 5/saved_games
2018-10-07 01:59:00 Startup - Facegen DISABLED via setting
2018-10-07 01:59:00 Startup - Facegen not loaded
2018-10-07 01:59:00 Startup - initializing Steam callbacks
2018-10-07 01:59:00 Loading Steam workshop items list from local file
2018-10-07 01:59:00 Resolution from Settings: 1280 * 1024
2018-10-07 01:59:00 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2018-10-07 01:59:00 WindowFullScreen - Width: 1920, Height: 1080, User-Width: 1920, User-Height: 1080
2018-10-07 01:59:00 Startup - Start finished, load Startscreen!
2018-10-07 01:59:01 Received stats and achievements from Steam
2018-10-07 01:59:01 Loading Steam workshop items list from local file
2018-10-07 01:59:03 online backend - gs Received new connection url from gamesparks backend. Establishing new connection now.
2018-10-07 01:59:03 online backend - gs Create new connection
2018-10-07 01:59:03 online backend - gs Handle authentication connect response with immediate handshake
2018-10-07 01:59:03 online backend - gs WebSocket closed
2018-10-07 01:59:05 online backend - gs Handle authentication connect response with immediate handshake
2018-10-07 01:59:05 online backend - gs HTTPSocket creation... url: http://challenge.ootpdevelopments.co...6-d0b4aedd46a3
2018-10-07 01:59:05 online backend - gs OnHTTPSocketCallback:
2018-10-07 01:59:06 online backend - gs OnHTTPSocketCallback: 2c
cQTX8TvaeAPKG6Lp268uSSBWmFLJJAo3yy2G8MXvP/g=
0


2018-10-07 01:59:06 online backend - gs Send handshake with response: cQTX8TvaeAPKG6Lp268uSSBWmFLJJAo3yy2G8MXvP/g=
2018-10-07 01:59:06 online backend - gs Close HTTPSocket
2018-10-07 01:59:07 online backend - gs Handle authentication connect response with immediate handshake
2018-10-07 01:59:07 online backend GSAvailable
2018-10-07 01:59:07 online backend State change to t/t/f
2018-10-07 01:59:07 BaseScreen - New state!
2018-10-07 01:59:38 Successfully loaded face data from faces_players.dat
2018-10-07 01:59:38 Successfully loaded face data from faces_personnel.dat
2018-10-07 01:59:40 load_storylines Loading storylines
2018-10-07 01:59:40 CPerson::get_person_photo Picture not found: Matt_Newbie_9_9_1995.png
Again, only happens when I click on player names to see information.
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Old 10-07-2018, 03:32 AM   #5
JeffR
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Ah, I see now, it's happening on the pregame screen. I was able to reproduce it after seeing the video, we'll get that fixed.
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Old 10-07-2018, 07:20 AM   #6
matty1053
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Yay! Thank you very much! I am happy with my purchase and will be purchasing more games from you guys!
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Old 10-12-2018, 08:50 AM   #7
jbaxter
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Join Date: Oct 2016
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Dark boxes and grammatical mistake

Here's a little graphics error and a little grammar error:
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