FTP Issues

Seamhead1967 · 07-11-2016, 12:54 PM

I tried posting this in the Tech Support thread, but it wouldn't let me so I'm posting it here. My apologies if this is the wrong place.

I've been running an online league relatively smoothly for the last few months, but I've encountered a problem along the way. Unfortunately someone hacked my website, forcing me to have it cleaned out and add an extra level of security. Since that extra level has been added most of my league members can no longer access the league files via FTP. Some are getting an error that says "couldn't connect to the FTP server" and others are getting an error message about not being able to unpack the files.

I've tried emailing everyone an updated accountsdata_gms file and I've had everyone download the league files from DropBox, but nothing seems to be working. Any suggestions? I'm guessing it might be a firewall issue, but I'm not sure and it's driving me crazy.

Thanks in advance for your assistance.

Mike

07-11-2016, 12:54 PM	#1
Seamhead1967 Minors (Single A) Join Date: Nov 2006 Posts: 64	FTP Issues I tried posting this in the Tech Support thread, but it wouldn't let me so I'm posting it here. My apologies if this is the wrong place. I've been running an online league relatively smoothly for the last few months, but I've encountered a problem along the way. Unfortunately someone hacked my website, forcing me to have it cleaned out and add an extra level of security. Since that extra level has been added most of my league members can no longer access the league files via FTP. Some are getting an error that says "couldn't connect to the FTP server" and others are getting an error message about not being able to unpack the files. I've tried emailing everyone an updated accountsdata_gms file and I've had everyone download the league files from DropBox, but nothing seems to be working. Any suggestions? I'm guessing it might be a firewall issue, but I'm not sure and it's driving me crazy. Thanks in advance for your assistance. Mike