So Done.... - Page 3

Bunktown Ballers · 05-21-2016, 09:16 PM

1st year player draft 12/15/1986
All star voting 11/25/1986

Some setting were changed...for sure

QBEagles · 05-21-2016, 09:22 PM

Quote:

Originally Posted by Bunktown Ballers

1st year player draft 12/15/1986
All star voting 11/25/1986

Some setting were changed...for sure

Only setting I changed was the spring training roster down to 40. I love the game too but I can't blindly be a Fanboi and say I changed "1" setting and justify the whole system come crashing down where its unplayable and I lose everything. If this was Madden for instance - we would be talking about how there in no alternative etc. and that's why this happens....

QBEagles · 05-22-2016, 10:08 AM

Guys - I am just curious - how long does it take in general for the techs to start working on tickets? Just wondering.

Matt Arnold · 05-22-2016, 12:46 PM

Quote:

Originally Posted by QBEagles

Guys - I am just curious - how long does it take in general for the techs to start working on tickets? Just wondering.

We often won't start working on them until the next business day, which for me would have been Tuesday (Monday is a holiday). You're lucky that I was interested enough and had a bit of spare time today. Sent you the fixed file - really not sure how your league got into the state that it did.

Reed · 05-22-2016, 01:51 PM

You guys always amaze me with your customer service. That's the number one reason I keep buying--along with the fact that it's a great game.

Assos · 05-22-2016, 03:01 PM

Too bad we can not edit this thread to be titled "Customer service done right!"

r0nster · 05-22-2016, 03:08 PM

OOTP development is 2nd to none in customer service. They amazingly find issues rather quickly. You would be amazed at the turn around. Usually those in the software business it would take quite some time.

hefalumps · 05-22-2016, 03:37 PM

Awesome that Matt and team were able to fix this weird issue. I'd love to understand technically what happened but it would probably be beyond me.

According to the OP, the only setting changed was the ST roster size after he attempted to advance to the regular season and it wouldn't. He said he changed the size and then it worked. What if it didn't actually advance, though? What if something got munged up and it just continued with the regular season schedule but still in Spring Training mode because of the roster limit?

QBEagles · 05-22-2016, 03:39 PM

Guys - just WOW! Matt and team fixed the problem. It was a total mess and now it's back like new. Even the problems with the standings worked themselves out. Beyond gracious. I would like to change the thread to "Far From Done." I apologize I was such a baby about this - I have fallen in love with OOTP...I really have. I couldnt believe the thought of the loss. However, backups will be used as I have been coached beginning of season, midseason and end of season. Thank you everyone. I am just blown away. Now please excuse me as a I wipe all of this egg off of my face : )

Déjà Bru · 05-22-2016, 03:44 PM

Quote:

Originally Posted by Matt Arnold

We often won't start working on them until the next business day, which for me would have been Tuesday (Monday is a holiday). You're lucky that I was interested enough and had a bit of spare time today. Sent you the fixed file - really not sure how your league got into the state that it did.

Matt, thanks for the TLC and your patience.

Statsman1 · 05-23-2016, 03:03 PM

Quote:

Originally Posted by Matt Arnold

We often won't start working on them until the next business day, which for me would have been Tuesday (Monday is a holiday). You're lucky that I was interested enough and had a bit of spare time today. Sent you the fixed file - really not sure how your league got into the state that it did.

Come on, Matt!! What are you doing inside?? It's beautiful in southern Ontario today!! Get outside and play!!

The Wolf · 05-23-2016, 05:41 PM

Quote:

Originally Posted by Matt Arnold

We often won't start working on them until the next business day, which for me would have been Tuesday (Monday is a holiday). You're lucky that I was interested enough and had a bit of spare time today. Sent you the fixed file - really not sure how your league got into the state that it did.

Well done, Matt, well done.

RchW · 05-23-2016, 06:24 PM

So Done....RIGHT!

Toast · 05-23-2016, 06:34 PM

Quote:

Originally Posted by QBEagles

Guys - just WOW! Matt and team fixed the problem. It was a total mess and now it's back like new. Even the problems with the standings worked themselves out. Beyond gracious. I would like to change the thread to "Far From Done." I apologize I was such a baby about this - I have fallen in love with OOTP...I really have. I couldnt believe the thought of the loss. However, backups will be used as I have been coached beginning of season, midseason and end of season. Thank you everyone. I am just blown away. Now please excuse me as a I wipe all of this egg off of my face : )

Good stuff! Now make sure you back up your league regularly!

Thanatoast

OBSL Commish · 05-23-2016, 07:26 PM

Yet another shining example of why I will be a lifelong customer of OOTP Developments!

cheo25 · 05-23-2016, 07:29 PM

Well done, Matt. You guys are the best. Take a bow.

JaBurns · 05-23-2016, 07:47 PM

Quote:

Originally Posted by OBSL Commish

Yet another shining example of why I will be a lifelong customer of OOTP Developments!

As above; although I am a relative novice, this game, the people in these forums, and the customer service provided by the developers have convinced me I will be a life long customer. Not to mention the almost infinite number of ways to configure a league.

05-21-2016, 09:16 PM	#41
Bunktown Ballers All Star Starter Join Date: Apr 2013 Location: Louisiana Posts: 1,375 Infractions: 0/1 (2)	Problems 1st year player draft 12/15/1986 All star voting 11/25/1986 Some setting were changed...for sure

05-23-2016, 06:24 PM	#53
RchW Hall Of Famer Join Date: Jul 2004 Location: The big smoke Posts: 15,628	So Done....RIGHT! __________________ Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit

05-22-2016, 10:08 AM	#43
QBEagles Minors (Rookie Ball) Join Date: Apr 2016 Posts: 30	Guys - I am just curious - how long does it take in general for the techs to start working on tickets? Just wondering.

05-22-2016, 01:51 PM	#45
Reed All Star Starter Join Date: Oct 2013 Posts: 1,947	You guys always amaze me with your customer service. That's the number one reason I keep buying--along with the fact that it's a great game.

05-22-2016, 03:01 PM	#46
Assos All Star Starter Join Date: May 2004 Location: Just on the fair side of the foul pole! Posts: 1,772	Too bad we can not edit this thread to be titled "Customer service done right!"

05-22-2016, 03:08 PM	#47
r0nster Hall Of Famer Join Date: May 2006 Location: Michigan Posts: 3,002	OOTP development is 2nd to none in customer service. They amazingly find issues rather quickly. You would be amazed at the turn around. Usually those in the software business it would take quite some time.

05-22-2016, 03:37 PM	#48
hefalumps All Star Starter Join Date: Mar 2003 Posts: 1,357	Awesome that Matt and team were able to fix this weird issue. I'd love to understand technically what happened but it would probably be beyond me. According to the OP, the only setting changed was the ST roster size after he attempted to advance to the regular season and it wouldn't. He said he changed the size and then it worked. What if it didn't actually advance, though? What if something got munged up and it just continued with the regular season schedule but still in Spring Training mode because of the roster limit?

05-22-2016, 03:39 PM	#49
QBEagles Minors (Rookie Ball) Join Date: Apr 2016 Posts: 30	Guys - just WOW! Matt and team fixed the problem. It was a total mess and now it's back like new. Even the problems with the standings worked themselves out. Beyond gracious. I would like to change the thread to "Far From Done." I apologize I was such a baby about this - I have fallen in love with OOTP...I really have. I couldnt believe the thought of the loss. However, backups will be used as I have been coached beginning of season, midseason and end of season. Thank you everyone. I am just blown away. Now please excuse me as a I wipe all of this egg off of my face : )

05-23-2016, 07:26 PM	#55
OBSL Commish All Star Reserve Join Date: Aug 2010 Posts: 946	Yet another shining example of why I will be a lifelong customer of OOTP Developments!

05-23-2016, 07:29 PM	#56
cheo25 All Star Reserve Join Date: Mar 2011 Location: Louisiana Posts: 708	Well done, Matt. You guys are the best. Take a bow.