Asking for my license every time I log in?

progen · 03-14-2014, 06:06 AM

Click on the icon on my desktop, and it's asking for my license serial number every time? Is this normal?

Also, I looked around the forums for this, but how do I get the game to full screen? I generally like windows mode, but it's rather small, so I hit full screen and the screen size doesn't change?

JeffR · 03-14-2014, 06:29 AM

Try starting the game with right-click -> run as administrator. What's probably happening is that Windows isn't allowing you write access to the directory your license information is normally saved in. Administrator privileges should fix that.

The game not changing to fullscreen after a restart is likely the same thing - the settings file isn't getting written because the OS won't allow it to be saved to the directory it goes in.

progen · 03-14-2014, 08:04 AM

Thanks for the reply, but that didn't change anything. Still have to put the serial number in before starting? And the screen is the same size.

JeffR · 03-14-2014, 09:48 AM

Odd. The two files that control both of those things (key.cfg for the license data and settings.dat for the graphics) are stored in \Users\(your ursername)\AppData\Roaming\Out of the Park Developments\Franchise Hockey Manager 2014\config. Can you check that directory to see if it exists, if there's anything in it, and if you can copy another file (any random file will work) into it, just as a check to make sure Windows is letting you write there?

progen · 03-14-2014, 10:44 AM

Thanks Jeff for the quick reply. Here's what's in the file:

key.cfg
settings.dat

And yes, I can cut and paste a file in there with no problem.

progen · 03-14-2014, 11:28 AM

One thing I noticed. Even after changing the preferences to full screen and maximized, when I exit out, and then go back in, it has it has Windowed, and 1024x768? My changes aren't taking affect?

JeffR · 03-14-2014, 11:56 AM

Quote:

Originally Posted by progen

One thing I noticed. Even after changing the preferences to full screen and maximized, when I exit out, and then go back in, it has it has Windowed, and 1024x768? My changes aren't taking affect?

Yeah, that's all recorded in settings.dat, which somehow isn't getting saved when you exit. But since those files exist, they've obviously been written to that directory at some point, so we know you have write access there. At this point, I'm stumped. Would you mind submitting a support ticket request to our tech support guys at OOTP Developments - Kayako eSupport Help Desk Software ? Gary, who'll answer it, has a little more experience than I do in dealing with unusual situations like this (I'd ask him directly, but it works better for him if the report comes through the ticket system.) Include a link to this thread, so he can see what I've had you check already.

progen · 03-15-2014, 07:53 AM

Hi Jeff,

Gary did get in touch with me, and may actually have to access my computer to resolve this issue. But in the meantime, I'm wondering if I should try reinstalling the game, and if so, where do I find the initial download file? Then I guess, I can just update to 1.6.2. Thanks!

progen · 03-15-2014, 10:12 AM

Never mind with this, I did re-install, but things didn't change. I'll wait for Gary to contact me.

03-14-2014, 06:06 AM	#1
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	Asking for my license every time I log in? Click on the icon on my desktop, and it's asking for my license serial number every time? Is this normal? Also, I looked around the forums for this, but how do I get the game to full screen? I generally like windows mode, but it's rather small, so I hit full screen and the screen size doesn't change?

03-14-2014, 06:29 AM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	Try starting the game with right-click -> run as administrator. What's probably happening is that Windows isn't allowing you write access to the directory your license information is normally saved in. Administrator privileges should fix that. The game not changing to fullscreen after a restart is likely the same thing - the settings file isn't getting written because the OS won't allow it to be saved to the directory it goes in.

03-14-2014, 08:04 AM	#3
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	Thanks for the reply, but that didn't change anything. Still have to put the serial number in before starting? And the screen is the same size.

03-14-2014, 09:48 AM	#4
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	Odd. The two files that control both of those things (key.cfg for the license data and settings.dat for the graphics) are stored in \Users\(your ursername)\AppData\Roaming\Out of the Park Developments\Franchise Hockey Manager 2014\config. Can you check that directory to see if it exists, if there's anything in it, and if you can copy another file (any random file will work) into it, just as a check to make sure Windows is letting you write there?

03-14-2014, 10:44 AM	#5
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	Thanks Jeff for the quick reply. Here's what's in the file: key.cfg settings.dat And yes, I can cut and paste a file in there with no problem.

03-14-2014, 11:28 AM	#6
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	One thing I noticed. Even after changing the preferences to full screen and maximized, when I exit out, and then go back in, it has it has Windowed, and 1024x768? My changes aren't taking affect?

03-15-2014, 07:53 AM	#8
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	Hi Jeff, Gary did get in touch with me, and may actually have to access my computer to resolve this issue. But in the meantime, I'm wondering if I should try reinstalling the game, and if so, where do I find the initial download file? Then I guess, I can just update to 1.6.2. Thanks!

03-15-2014, 10:12 AM	#9
progen All Star Starter Join Date: Mar 2002 Posts: 1,526 Infractions: 0/1 (1)	Never mind with this, I did re-install, but things didn't change. I'll wait for Gary to contact me.