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Franchise Hockey Manager 3 - General Discussion Talk about our latest hockey manager game, officially licensed by the NHL! |
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10-18-2016, 08:28 AM | #1 |
Minors (Double A)
Join Date: Mar 2013
Location: Germany
Posts: 162
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Refund because multiple keys
Is it possible to get my money refunded because I received another Steam key for my birthday? The problem might be that I already activated my key on Steam.
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10-18-2016, 08:33 AM | #2 |
Developer OOTP
Join Date: Dec 2001
Location: Germany
Posts: 24,739
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Please contact support@esellerate.net with the order ID you'd like to be refunded. No worries, the key cannot be activated on Steam as the game is not officially live yet.
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10-18-2016, 01:59 PM | #3 |
Minors (Double A)
Join Date: Mar 2013
Location: Germany
Posts: 162
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Thank you very much, contacted them and waiting for an answer. I'm pumped to start my season very soon
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10-18-2016, 03:30 PM | #4 | |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,901
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Quote:
I've replied to everything that's come in today, but don't recall anything that sounded like your issue. There's been a lot so I may've forgotten of course. If you didn't hear back from me, would you please try opening another support ticket. Thanks!
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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10-18-2016, 04:16 PM | #5 | |
Minors (Double A)
Join Date: Mar 2013
Location: Germany
Posts: 162
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Quote:
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10-18-2016, 04:24 PM | #6 | |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,901
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Quote:
I could handle a refund for you through the ootp support site, but it might get messy if you have a claim in with esellerate too. So as of now I guess, just wait to hear back from them. If you don't hear from them soon, within a day or two, then open a claim/send a mail to support@ootpdevelopments.com and I should be able to process the refund for you.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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10-18-2016, 04:29 PM | #7 | |
Minors (Double A)
Join Date: Mar 2013
Location: Germany
Posts: 162
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Quote:
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10-18-2016, 04:55 PM | #8 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,901
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Oh btw, is all you've received so far two Steam keys? In other words, are you able to play the game right now?
Because even with refunding one key, you're due one esellerate key so you can actually start your game now, before we get the Steam version out in a couple weeks. If you don't have an esellerate (non-steam) key for the game you can download from us then send an email to ootp support with the order info for one of your orders (the one you aren't asking for a refund on) and I'll get you set up with one.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here Last edited by Lukas Berger; 10-18-2016 at 05:00 PM. |
10-19-2016, 06:15 AM | #9 |
Minors (Double A)
Join Date: Mar 2013
Location: Germany
Posts: 162
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Quick update: It seems that the eSellerate team forwarded the request for the refund to the support mail of OOTP.
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