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Old 09-06-2019, 07:54 PM   #1
Jubilation
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All of a sudden crashing.

Okay, this started yesterday. I go to the main startup page on my OOTP 20 and the game will load 75% and then crash. I tried running it in admin mode same thing happened. I tried trace mode and same thing happened. It had been running fine previous to yesterday.


Are you on a PC or Mac?

PC
What OS are you using?

Windows 10

Do you have the game on Steam, Origin or the Standalone?

Don't know what the standalone is. Only have this on the PC

What are your system specs (especially your video card and your amount of memory)?

Don't know right off hand.

Where exactly does your game crash?

After I select continue game. It will load it 75% of the continued game then crash so hard the game boots me out totally.

What are you doing just before it crashes?

See above answer
Can you consistently get the crash to repeat by doing the same thing or is it seemingly random?

Same thing every time.
Do you get an error message?

No


Does this crash in only one saved game or in multiple saves?
Only have one saved game.

If only one, then we'll need to see your league files as per the instructions in my sig (or you can just upload to Dropbox/Google Drive and post a link)
It would also help us to have the game generated trace file.
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Old 09-07-2019, 12:19 AM   #2
sircookington
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having this same issue and am really scared ive lost my save. the game works when starting a new franchise but wont load the one save ive used since i got the game. disappointing if its lost forever
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Old 09-07-2019, 07:35 PM   #3
Alex Murray
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Hey guys,

Yeah i'm seeing a slew of people all with the same issue. I'll be working with the devs to figure out what is causing this issue and the best workaround to getting it resolved. I'll try to have a more detailed response soon and each ticket will get the same response. So if you've got a ticket in to support about this issue we'll be trying to get it resolved as quickly as possible.

Thanks
Alex
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Old 09-07-2019, 10:02 PM   #4
Alex Murray
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Alright gents,

Thankfully I've got a solution that will solve the issue and get your save game playable once again. Its a simple auto-save restore. Now that doesn't explain why the issue happened and i'll be in touch with the devs to try and figure out what caused the issue but for now to allow you to continue playing your game a simple auto-save restore should solve the issue. So go ahead and use the instructions below to restore your game and let me know if it doesn't work on your end.


To restore from the automatic backup, do the following:

1) Open the game and on the start screen, click on Settings (or Preferences in OOTP 11-14).

2) Now click on the tab "Troubleshooting".

3) Click "Open folder containing saved games".

4) Now open up the save game you're wanting to restore. (should be named something like "SaveName.lg")

5) Then select all of the .dat files in the folder and back them up (just in case) by copying them to a temporary folder or creating a zipped file with them

6) Open the folder called "auto-save".

7) In there, select all of the ".dat" files and copy them to the league folder (the parent of the current folder) overwriting all of the ".dat" files in the league folder.

Let me know how that goes and if it works for you.

Thanks
Alex
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