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Old 08-16-2019, 12:29 PM   #1
dodger300
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Key did not work

My laptop crashed, so I bought a new one. I downloaded the game and put in my original key and it would not work. I thought we could use the key twice? Going without the game for over a week I could not wait and purchased a new key for $39.99, four more dollars than I paid for original key. Do I have any recourse. Please help if you can as my wife is upset because I told her I would not have the buy the game again.
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Old 08-16-2019, 03:22 PM   #2
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Be sure that you downloaded the correct version depending upon whether you bought before or after June 20.
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Old 08-19-2019, 05:03 AM   #3
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Yes, you need to be sure to have the correct version installed (see: http://www.ootpdevelopments.com/boar...d.php?t=305558 for the different versions). Otherwise, please submit a ticket (https://support.ootpdevelopments.com/portal/home) detailing the issues and we should be able to reset licenses and/or process a refund as appropriate.
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Old 08-19-2019, 03:17 PM   #4
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Thanks. I did download wrong version. I went to the webstore and downloaded windows version from there. Should I have downloaded the latest patch? If I download proper patch and put in my old key will I be able to keep the league I started?
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Old 08-20-2019, 03:30 AM   #5
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Yes, download the proper one for the version you bought and you should be able to continue.
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