Home | Webstore
Latest News: OOTP 25 Available - FHM 10 Available - OOTP Go! Available

Out of the Park Baseball 25 Buy Now!

  

Go Back   OOTP Developments Forums > Prior Versions of Our Games > Out of the Park Baseball 20 > OOTP 20 - General Discussions

OOTP 20 - General Discussions Everything about the newest version of Out of the Park Baseball - officially licensed by MLB.com and the MLBPA.

Reply
 
Thread Tools
Old 08-08-2019, 09:26 AM   #1
Scipio Africanus
Major Leagues
 
Scipio Africanus's Avatar
 
Join Date: Jun 2019
Posts: 367
Angry What does it take to get a response from Tech Support?

I put in a ticket one week ago and have received no response other than the automated system email stating that the ticket has been created. I just checked the ticket and it still says "unassigned".

Am I just stuck with an unplayable game?
Scipio Africanus is offline   Reply With Quote
Old 08-08-2019, 09:48 AM   #2
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
Unfortunately we've been having some major issues with the support system and are in the process of moving to a new system, as per the link at the top of the forums.

So at the moment, it's taking quite a bit longer than usual to get back to some tickets (and if they are created in our old Kayako system, it's possible we haven't even received some of them).

We're doing our best to get back to everyone as soon as humanly possible though.

If you haven't done so already, you can create in ticket in our new Zoho system, here, and we'll hopefully be able to get back to you much sooner than if the ticket is in the old system.
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here

Last edited by Lukas Berger; 08-08-2019 at 09:53 AM.
Lukas Berger is offline   Reply With Quote
Old 08-08-2019, 09:49 AM   #3
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
What is your current ticket number btw?
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here
Lukas Berger is offline   Reply With Quote
Old 08-08-2019, 09:52 AM   #4
Scipio Africanus
Major Leagues
 
Scipio Africanus's Avatar
 
Join Date: Jun 2019
Posts: 367
Hi Lukas,

My current ticket # is 27253.

I'll submit a new ticket to the new system.

Thanks.
Scipio Africanus is offline   Reply With Quote
Old 08-08-2019, 09:56 AM   #5
Scipio Africanus
Major Leagues
 
Scipio Africanus's Avatar
 
Join Date: Jun 2019
Posts: 367
FYI, when I created the new ticket, the lookup for the "Product" field shows this:
Attached Images
Image 
Scipio Africanus is offline   Reply With Quote
Old 08-08-2019, 09:58 AM   #6
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
Quote:
Originally Posted by Scipio Africanus View Post
FYI, when I created the new ticket, the lookup for the "Product" field shows this:
Ok, thanks! Something else we'll have to sort out

Just submit the ticket without that for now and it should be fine
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here
Lukas Berger is offline   Reply With Quote
Old 08-08-2019, 10:15 AM   #7
Scipio Africanus
Major Leagues
 
Scipio Africanus's Avatar
 
Join Date: Jun 2019
Posts: 367
Done! Thanks.
Scipio Africanus is offline   Reply With Quote
Old 08-08-2019, 10:45 AM   #8
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,757
btw, you probably won't get a response till later today when Alex gets in, but you should see a response from him today, or maybe tomorrow at the worst.
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here
Lukas Berger is offline   Reply With Quote
Old 08-10-2019, 09:47 AM   #9
Scipio Africanus
Major Leagues
 
Scipio Africanus's Avatar
 
Join Date: Jun 2019
Posts: 367
Apparently "tomorrow" was not the worst. It's been two days and I've received no response. The new ticket number is #593 .
Scipio Africanus is offline   Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 09:22 PM.

 

Major League and Minor League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com and MiLB.com.

Officially Licensed Product – MLB Players, Inc.

Out of the Park Baseball is a registered trademark of Out of the Park Developments GmbH & Co. KG

Google Play is a trademark of Google Inc.

Apple, iPhone, iPod touch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

COPYRIGHT © 2023 OUT OF THE PARK DEVELOPMENTS. ALL RIGHTS RESERVED.

 

Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright © 2020 Out of the Park Developments