Apple needs to get going!!!! - Page 2

Sebastian Palkowski · 05-14-2011, 05:05 AM

Quote:

Originally Posted by iBrandon

I agree. It shouldn't take this long to review a small update and release it.

The problem is: we had to wait 5 days before anyone with Apple took a look at the update. Now it is in Review and that should not take long (but I don't now if they work on weekends).

hobbitrjw · 05-14-2011, 09:31 AM

Not to get anyone's hopes up but I looked up the review status for iPhone apps in general and found in the past where developers have commented that they wait so long and then apple spends only 10 minutes on the app when its in review. Yet some have reported waiting longer still.

The thing is I agree it shouldn't take this long for Apple to get this update in Review. Its too bad developers can't dock Apple's commission for something like this cause that literally is what Apple deserves for not being able to get a major fix for a app up in the store in a timely manner and if its a matter of a lack of staff to do it then they need to hire more help.

iBrandon · 05-14-2011, 09:33 AM

Quote:

Originally Posted by palli

The problem is: we had to wait 5 days before anyone with Apple took a look at the update. Now it is in Review and that should not take long (but I don't now if they work on weekends).

Yeah, I guess they might be pretty busy since it took so long to even look at it.

I was blaming Apple, not you guys.

It's great to know it's in review now

Henry · 05-14-2011, 10:00 AM

I think we have to give Apple a break guys - last I read Apple reviews 8,500 new and updated apps per week! That's 1214 apps per day if they work 7 days a week, or 50 apps an hour if they work 24 hours a day!! 5 days to get thru the cycle isn't bad.

Eric · 05-14-2011, 02:47 PM

I think Apple said that it will ready this Spring.

endgame · 05-14-2011, 03:07 PM

Quote:

Originally Posted by Henry

I think we have to give Apple a break guys - last I read Apple reviews 8,500 new and updated apps per week! That's 1214 apps per day if they work 7 days a week, or 50 apps an hour if they work 24 hours a day!! 5 days to get thru the cycle isn't bad.

And besides, they're such a small development team.

hobbitrjw · 05-14-2011, 04:45 PM

Ok really how long does it take to review a simple update like this? And really the number of apps and updates they have to deal with in a day,or a week is no excuse for this,if they are really that behind then they obviously need to hire more staff members for the app store.

Carplos · 05-14-2011, 06:37 PM

Why would they care? It's not like anyone with an Apple product complaining isn't going to flock to the next iPhone/iPad release....

Henry · 05-14-2011, 07:17 PM

Quote:

Originally Posted by hobbitrjw

Ok really how long does it take to review a simple update like this? And really the number of apps and updates they have to deal with in a day,or a week is no excuse for this,if they are really that behind then they obviously need to hire more staff members for the app store.

I think your letting your frustration flavor your logic. Here's the facts...

Apple developed a comprehensive review process that looks at every iPhone application that is submitted to Apple. Applications and marketing text are submitted through a web interface. Submitted applications undergo a rigorous review process that tests for vulnerabilities such as software bugs, instability on the iPhone platform, and the use of unauthorized protocols. Applications are also reviewed to try to prevent privacy issues, safeguard children from exposure to inappropriate content, and avoid applications that degrade the core experience of the iPhone. There are more than 40 full-time trained reviewers, and at least two different reviewers study each application so that the review process is applied uniformly. Apple also established an App Store executive review board that determines procedures and sets policy for the review process, as well as reviews applications that are escalated to the board because they raise new or complex issues. The review board meets weekly and is comprised of senior management with responsibilities for the App Store. 95% of applications are approved within 14 days of being submitted.

50 apps an hour, 40 reviewers checking everything from bugs to performance to privacy issues to inappropriate content to undocumented protocols - and 95% of the applications are approved within 14 days of being submitted. In little more than a year, Apple has reviewed more than 250,000 applications and updates.

The above was submitted to the FCC in answer to questions they posed to Apple.

All considered, I think they do a pretty damn good job.

hobbitrjw · 05-14-2011, 07:43 PM

All that is for a applications first approval sure but this is a update to a already approved application,surely the update does not have to go through all of that all over again to get approved. I mean you could probably throw out privacy issues and inappropriate content since the original app already passed those the first time. If anything all it needs is stability and bug tests to ensure the new features/bug fixes don't create new bugs/crashes and that's it.

I mean I can understand the process taking time for a new release but this is not a new release anymore.

Eric · 05-15-2011, 12:22 AM

Updates should go through the same type of reviews as the original program. What prevents some unscrupulous company to have the initial app be harmless and then add malware during an update?

Total Coelo · 05-16-2011, 06:50 AM

Still not there as of two minutes ago...this truly sucks. Move it, Apple!!!

Dolphinfan · 05-16-2011, 08:35 AM

Quote:

Originally Posted by Total Coelo

Still not there as of two minutes ago...this truly sucks. Move it, Apple!!!

ONE WEEK!!!!! Are you kidding me? This is plain bad customer service.

Sebastian Palkowski · 05-16-2011, 09:17 AM

Quote:

Originally Posted by Dolphinfan

ONE WEEK!!!!! Are you kidding me? This is plain bad customer service.

Sorry, but there is nothing we can do about it. We are "In Review" since late Friday. Believe me, I'm frustrated as well, as I have to prepare another update (no technical reasons) but that is not possible as long the first update is not approved.

Dolphinfan · 05-16-2011, 09:23 AM

Quote:

Originally Posted by palli

Sorry, but there is nothing we can do about it. We are "In Review" since late Friday. Believe me, I'm frustrated as well, as I have to prepare another update (no technical reasons) but that is not possible as long the first update is not approved.

I am in no way blaming you guys at all. I understand. I am pissed with Apple is all. I can not play the game without the update. Or should I say I can not play and save because I have to start over almost everytime I load it up.

Well I have to get some sleep. Maybe when I wake up I will get a nice surprise and the update will be there.

Keep up the good work anyway guys.

hobbitrjw · 05-16-2011, 10:26 AM

This is absolutely absurd now. A week has gone by. I no longer care about what is involved with reviewing apps and their updates. All I can say is Apple is doing a really bad job of it. They have had the whole weekend to review this update,and it's like Palli said he can't really fully prepare the next update until this one is in the app store and ready. It's a total inconvenience for him too. It's too bad markus and Palli can't write the supervisor of the people charged with approving apps and updates.

Henry · 05-16-2011, 12:44 PM

What part of " 95% of applications are approved within 14 days of being submitted" did some of you miss? I understand the frustration, but when the company that does the review says "14 days" and it's only 10, what am I missing? If it's not out by the end of the week, then it's into the 5% and I'll quit repeating this - but the review is still within 95% of the majority, they made it clear from the beginning that was the schedule - I just don't see the problem (yet).

Being part of the older crowd here, I guess I just don't understand the heated criticism which really isn't born out of the fact that Apple is providing bad service (remember the 8500 apps per week?), but has more to do because some individuals are so concerned that their $5 dollar investment can't be used for 2 weeks. I get much more upset when I take my wife out to dinner, pay $30 and the food stinks

That happens far more often and it's a lot more money.

dimjulskur · 05-16-2011, 12:50 PM

Quote:

Originally Posted by Henry

What part of " 95% of applications are approved within 14 days of being submitted" did some of you miss? I understand the frustration, but when the company that does the review says "14 days" and it's only 10, what am I missing? If it's not out by the end of the week, then it's into the 5% and I'll quit repeating this - but the review is still within 95% of the majority, they made it clear from the beginning that was the schedule - I just don't see the problem (yet).

Being part of the older crowd here, I guess I just don't understand the heated criticism which really isn't born out of the fact that Apple is providing bad service (remember the 8500 apps per week?), but has more to do because some individuals are so concerned that their $5 dollar investment can't be used for 2 weeks. I get much more upset when I take my wife out to dinner, pay $30 and the food stinks

That happens far more often and it's a lot more money.

makes sense

hobbitrjw · 05-16-2011, 02:34 PM

The problem is that not only is it a inconvenience to the customers who purchased the game it's a inconvenience to Palli as well because he just said he can't begin any real hard work on the next update till this one is available. So you think then about that 95% of apps that get approved within 14 days. Say this one takes that long for example. Then that becomes 14 days long that Palli has to wait to begin work that he'd like to be able to do for the next update. So overall it's a general inconvenience in this case,now in others like initial releases it could not be because the developer specified a particular date for release when the app gets approved,so wether or not the possible waiting period is a problem or not is really one you have to take on a case by case basis and in this case,it is a problem.

Carplos · 05-16-2011, 02:38 PM

Quote:

Originally Posted by hobbitrjw

The problem is that not only is it a inconvenience to the customers who purchased the game it's a inconvenience to Palli as well because he just said he can't begin any real hard work on the next update till this one is available. So you think then about that 95% of apps that get approved within 14 days. Say this one takes that long for example. Then that becomes 14 days long that Palli has to wait to begin work that he'd like to be able to do for the next update. So overall it's a general inconvenience in this case,now in others like initial releases it could not be because the developer specified a particular date for release when the app gets approved,so wether or not the possible waiting period is a problem or not is really one you have to take on a case by case basis and in this case,it is a problem.

Then I guess the best option would be for OOTPD to take iOOTP away from the Apple platform if it's an inconvenience to them, no???

05-14-2011, 09:31 AM	#22
hobbitrjw Minors (Triple A) Join Date: Aug 2007 Posts: 283 Blog Entries: 1	Not to get anyone's hopes up but I looked up the review status for iPhone apps in general and found in the past where developers have commented that they wait so long and then apple spends only 10 minutes on the app when its in review. Yet some have reported waiting longer still. The thing is I agree it shouldn't take this long for Apple to get this update in Review. Its too bad developers can't dock Apple's commission for something like this cause that literally is what Apple deserves for not being able to get a major fix for a app up in the store in a timely manner and if its a matter of a lack of staff to do it then they need to hire more help.

05-14-2011, 10:00 AM	#24
Henry Hall of Fame Join Date: Dec 2001 Posts: 6,498	I think we have to give Apple a break guys - last I read Apple reviews 8,500 new and updated apps per week! That's 1214 apps per day if they work 7 days a week, or 50 apps an hour if they work 24 hours a day!! 5 days to get thru the cycle isn't bad.

05-14-2011, 02:47 PM	#25
Eric All Star Starter Join Date: May 2002 Location: Folsom, CA Posts: 1,233	I think Apple said that it will ready this Spring.

05-14-2011, 04:45 PM	#27
hobbitrjw Minors (Triple A) Join Date: Aug 2007 Posts: 283 Blog Entries: 1	Ok really how long does it take to review a simple update like this? And really the number of apps and updates they have to deal with in a day,or a week is no excuse for this,if they are really that behind then they obviously need to hire more staff members for the app store.

05-14-2011, 06:37 PM	#28
Carplos Hall Of Famer Join Date: Feb 2002 Location: Idaho Posts: 2,688 Infractions: 1/0 (0)	Why would they care? It's not like anyone with an Apple product complaining isn't going to flock to the next iPhone/iPad release....

05-14-2011, 07:43 PM	#30
hobbitrjw Minors (Triple A) Join Date: Aug 2007 Posts: 283 Blog Entries: 1	All that is for a applications first approval sure but this is a update to a already approved application,surely the update does not have to go through all of that all over again to get approved. I mean you could probably throw out privacy issues and inappropriate content since the original app already passed those the first time. If anything all it needs is stability and bug tests to ensure the new features/bug fixes don't create new bugs/crashes and that's it. I mean I can understand the process taking time for a new release but this is not a new release anymore.

05-15-2011, 12:22 AM	#31
Eric All Star Starter Join Date: May 2002 Location: Folsom, CA Posts: 1,233	Updates should go through the same type of reviews as the original program. What prevents some unscrupulous company to have the initial app be harmless and then add malware during an update?

05-16-2011, 06:50 AM	#32
Total Coelo Minors (Double A) Join Date: Apr 2011 Posts: 118	Still not there as of two minutes ago...this truly sucks. Move it, Apple!!!

05-16-2011, 10:26 AM	#36
hobbitrjw Minors (Triple A) Join Date: Aug 2007 Posts: 283 Blog Entries: 1	This is absolutely absurd now. A week has gone by. I no longer care about what is involved with reviewing apps and their updates. All I can say is Apple is doing a really bad job of it. They have had the whole weekend to review this update,and it's like Palli said he can't really fully prepare the next update until this one is in the app store and ready. It's a total inconvenience for him too. It's too bad markus and Palli can't write the supervisor of the people charged with approving apps and updates.

05-16-2011, 12:44 PM	#37
Henry Hall of Fame Join Date: Dec 2001 Posts: 6,498	What part of " 95% of applications are approved within 14 days of being submitted" did some of you miss? I understand the frustration, but when the company that does the review says "14 days" and it's only 10, what am I missing? If it's not out by the end of the week, then it's into the 5% and I'll quit repeating this - but the review is still within 95% of the majority, they made it clear from the beginning that was the schedule - I just don't see the problem (yet). Being part of the older crowd here, I guess I just don't understand the heated criticism which really isn't born out of the fact that Apple is providing bad service (remember the 8500 apps per week?), but has more to do because some individuals are so concerned that their $5 dollar investment can't be used for 2 weeks. I get much more upset when I take my wife out to dinner, pay $30 and the food stinks That happens far more often and it's a lot more money.

05-16-2011, 02:34 PM	#39
hobbitrjw Minors (Triple A) Join Date: Aug 2007 Posts: 283 Blog Entries: 1	The problem is that not only is it a inconvenience to the customers who purchased the game it's a inconvenience to Palli as well because he just said he can't begin any real hard work on the next update till this one is available. So you think then about that 95% of apps that get approved within 14 days. Say this one takes that long for example. Then that becomes 14 days long that Palli has to wait to begin work that he'd like to be able to do for the next update. So overall it's a general inconvenience in this case,now in others like initial releases it could not be because the developer specified a particular date for release when the app gets approved,so wether or not the possible waiting period is a problem or not is really one you have to take on a case by case basis and in this case,it is a problem.