Liscense error

Mortimer · 03-08-2009, 02:37 PM

I have had some viruse issues and cleaned it all up as well as got rid of cookies and internet temp files I am not sure if one of these is a cause but just letting you know the PC has been cleaned.

but when I loaded up the game one of my securty programs popped up with some strang activity, and I told it to allow, then once the game was up it loaded to the demo screen saying I had until mar 18. this bugged me because I bought the game feb 13

I then clicked liscence and got and error that said

Quote:

Sorry could not get a license at this time.
please try running this program later
361
1

I clicked ok and tried again then did not get the splash screen just the error, I tried to unlisense it and got the same error.

I do not want to uninstall because I am not sure I will not lose one of my installs, I am not sure how to fix it either though, I have my reciept with my key just not sure how to use it to fix it.

thanks for any help you can give me

Mortimer · 03-08-2009, 02:58 PM

it seems a restart of my PC fixed the problem, and had me re-lisence the game. now the question is does that count as my 2 linsence or did I assidently delete the old linsece when I cleared out the temp file?

I would still like to have my 2 installs as opposed to it thinking I had 2 when it was 2 with one PC. I am not exactally sure how it knows how many PCs has it under my lisence and not sure how it knows if I relinseced or added a new install on another PC

I hope that makes since, it has already been a long day and it is just half over....

thanks for any help though

RchW · 03-08-2009, 03:07 PM

Once licensed you can uninstall as often as you like and any re-install will be OK. Depending on your OS the elicense folder will indicate whether your license is 01/02 or 02/02.

Don't worry about it.

jeremy7227 · 03-18-2009, 12:45 AM

My laptop had a hard drive failure... complete and total.

I have a new HDD from corp IT and I want to reinstall the game. How do I unlicense an install that no longer exists so I can reactivate my install? This is the same laptop, same user (me) just a new HDD.

Thanks.

Jeremy

Tony M · 03-18-2009, 04:27 AM

Quote:

Originally Posted by jeremy7227

My laptop had a hard drive failure... complete and total.

I have a new HDD from corp IT and I want to reinstall the game. How do I unlicense an install that no longer exists so I can reactivate my install? This is the same laptop, same user (me) just a new HDD.

Thanks.

Jeremy

Send an email to support@elicense.com and give them all the details (name, email address, etc) and they'll sort it out for you.

jeremy7227 · 03-18-2009, 09:19 AM

Many thanks.

Jeremy

03-08-2009, 03:07 PM	#3
RchW Hall Of Famer Join Date: Jul 2004 Location: The big smoke Posts: 15,628	Once licensed you can uninstall as often as you like and any re-install will be OK. Depending on your OS the elicense folder will indicate whether your license is 01/02 or 02/02. Don't worry about it. __________________ Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit

03-18-2009, 12:45 AM	#4
jeremy7227 Minors (Single A) Join Date: Sep 2008 Location: Holly Springs, NC Posts: 50	License Help... My laptop had a hard drive failure... complete and total. I have a new HDD from corp IT and I want to reinstall the game. How do I unlicense an install that no longer exists so I can reactivate my install? This is the same laptop, same user (me) just a new HDD. Thanks. Jeremy

03-08-2009, 02:58 PM	#2
Mortimer Minors (Double A) Join Date: Feb 2009 Location: Kansas City, MO Posts: 198	it seems a restart of my PC fixed the problem, and had me re-lisence the game. now the question is does that count as my 2 linsence or did I assidently delete the old linsece when I cleared out the temp file? I would still like to have my 2 installs as opposed to it thinking I had 2 when it was 2 with one PC. I am not exactally sure how it knows how many PCs has it under my lisence and not sure how it knows if I relinseced or added a new install on another PC I hope that makes since, it has already been a long day and it is just half over.... thanks for any help though

03-18-2009, 09:19 AM	#6
jeremy7227 Minors (Single A) Join Date: Sep 2008 Location: Holly Springs, NC Posts: 50	Many thanks. Jeremy