just bought the game, problems already

zoomzilla · 08-07-2013, 07:41 PM

In my inaugural draft I try to save and get this message:

APP Framework: save_bookmarks_page_links unable to open data file
Then

Database: Save_database- could not save database files
Then

OOTP could not restore the database files! blah blah blah.

I would love to be able to fix this without resetting the game, if anyone can help I would greatly appreciate it,thanks.

hefalumps · 08-07-2013, 08:33 PM

Yikes zoom - that sounds like a mess.

Unfortunately there's not much I can suggest to you. It sounds like there might be some access or permissions problem with the folder OOTP is trying to save in. How much do you know about your computer?

You'd probably need to open a support ticket and provide the exact error messages you're getting - see if someone there could help you.

zoomzilla · 08-07-2013, 08:37 PM

Quote:

Originally Posted by hefalumps

Yikes zoom - that sounds like a mess.

Unfortunately there's not much I can suggest to you. It sounds like there might be some access or permissions problem with the folder OOTP is trying to save in. How much do you know about your computer?

You'd probably need to open a support ticket and provide the exact error messages you're getting - see if someone there could help you.

I think I tried to get fancy and change the folder the original file was saved in. I guess I will uninstall and reinstall- can I do that if I have my authentication code?- then just save to the normal path. Hopefully that will help.

hefalumps · 08-07-2013, 08:45 PM

Ah... yeah that's probably what happened - if you change the path mid-game things can get quirky.

I can't remember if you have to unlicense before uninstall/reinstall - hopefully someone else can remember and comment. Just write down your code before you do anything.

Good luck!

The Wolf · 08-07-2013, 08:56 PM

Unlicense, uninstall, erase all files, reinstall using the defaults, and relicense.

It pays to be sure.

Questdog · 08-07-2013, 09:47 PM

If you are installing on the same computer, you don't need to unlicense....

The Wolf · 08-07-2013, 11:31 PM

Except sometimes you do. Been there, done that.

Mr. Baseball · 08-08-2013, 10:41 PM

Don't send a ticket in till you absolutely need to. OOTP has great customer service, but since their team is so small, it takes a long long time to hear back. - My experience

08-07-2013, 07:41 PM	#1
zoomzilla Minors (Double A) Join Date: Oct 2009 Posts: 169 Blog Entries: 1	just bought the game, problems already In my inaugural draft I try to save and get this message: APP Framework: save_bookmarks_page_links unable to open data file Then Database: Save_database- could not save database files Then OOTP could not restore the database files! blah blah blah. I would love to be able to fix this without resetting the game, if anyone can help I would greatly appreciate it,thanks.

08-08-2013, 10:41 PM	#8
Mr. Baseball All Star Starter Join Date: Jan 2010 Location: Mequon, Wisconsin Posts: 1,020	Don't send a ticket in till you absolutely need to. OOTP has great customer service, but since their team is so small, it takes a long long time to hear back. - My experience __________________ Duluth Danger (HBL) Dynasty Report -- Online League Franchise Duluth - 1985/1989 North League Champions!

08-07-2013, 08:33 PM	#2
hefalumps All Star Starter Join Date: Mar 2003 Posts: 1,357	Yikes zoom - that sounds like a mess. Unfortunately there's not much I can suggest to you. It sounds like there might be some access or permissions problem with the folder OOTP is trying to save in. How much do you know about your computer? You'd probably need to open a support ticket and provide the exact error messages you're getting - see if someone there could help you.

08-07-2013, 08:45 PM	#4
hefalumps All Star Starter Join Date: Mar 2003 Posts: 1,357	Ah... yeah that's probably what happened - if you change the path mid-game things can get quirky. I can't remember if you have to unlicense before uninstall/reinstall - hopefully someone else can remember and comment. Just write down your code before you do anything. Good luck!

08-07-2013, 09:47 PM	#6
Questdog Hall Of Famer Join Date: Jun 2006 Location: In a dark, damp cave where I'm training slugs to run the bases...... Posts: 16,142	If you are installing on the same computer, you don't need to unlicense....