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FHM 4 - Technical Support Need help or want to report a bug? This is the right place.

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Old 11-11-2017, 05:02 PM   #1
Amazin69
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Expect the "unexpected"—Game crashes on EVERY start attempt

Hello, all. I bought FHM4 as part of the sale bundle with OOTP18. OOTP18 is working fine, but the hockey game? Well, see the title of the thread. Every single time, I get to the start screen, and no further.

I submitted a support ticket on Thursday, 2nd November and received an automated response acknowledging that the ticket had been logged and further help would be forthcoming. It hasn't been; that's the last I've heard from the support staff.

Yes, I've tried uninstalling and reinstalling. No change. Yes, I've tried installing the game into a custom folder. No change.

Help? Please? Thanks.

ETA: MacBook Pro, running OS X 10.9.5 ("Mavericks")
FHM 4.0, build 46

Last edited by Amazin69; 11-11-2017 at 05:05 PM.
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Old 11-12-2017, 12:12 AM   #2
JeffR
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It looks like Lukas replied to the ticket the next day, did you not get that? (Your spam filter might've caught it, that's happened to a few people.)

But when it's crashing at startup like that, a trace file should be able to tell us what's going on. On the start menu, click the settings button, then troubleshooting, and click on "Enable Debug Trace." Then start the game like you would normally, and when it crashes, the trace file should open. Copy and paste the details of it here. (If it doesn't open, check in the game's \debug folder, it'll be in there - fhm_trace.txt. Don't attempt to re-start the game before doing that, it'll overwrite the file.)
You can create this by going to Preferences from the main screen, then selecting Troubleshooting and choosing "Enable debug trace".

Then, open the game and take whatever actions will cause it to crash. After that, the game should automatically open a file with the log in it. Save that and attach it to a message and send it in so I can pass it on to the devs. Thanks!
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Old 11-12-2017, 12:56 PM   #3
Amazin69
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I have NO reply on 11/3, either in my main mailbox or the "Spam" filter. Ironically enough, however, the "we haven't heard back from you in over a week" mail from today DID end up in the Spam box, which is funny because it isn't spam, whereas the automated response of 11/2, the one that went :

"Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies."

…well, that spam got through the spam filter. But no, I never got anything from Lukas or anyone, on 11/3.

So, I opened the game, went to "Settings" and then "Troubleshooting" (so strange to click ANYTHING and not have it crash!), and clicked "Enable Debug Trace ", as requested. Then I went back to the main screen, clicked "New Historical Game", saw that nothing happened, clicked it again, and got the Spinning Beachball of DEATH, followed by the game crashing, roughly 20 seconds later.

No Trace File window appeared, nor does there seem to be a \debug folder for the report to land in. (In fact, I don't have ANY folders, just the game itself; perhaps one has to actually run the game for folders to be generated? And yes, I checked "Users/[My Name]/Library/Application Support", but no "Franchise Hockey Manager" or "FHM" folders have been generated there, and the "Out of the Park Developments" folder contains only subfolders for OOTP17 and OOTP18, nothing for this game.)

But here's the report for Apple, perhaps that can help? (Apologies for the length; I couldn't locate a "spoiler" function to hid the block of text under. I will gladly edit the post to "spoiler" the upcoming text block, if I can learn how to so do.)

Quote:
Process: Franchise Hockey Manager 4 [10017]
Path: /Applications/Games/*/Franchise Hockey Manager 4.app/Contents/MacOS/Franchise Hockey Manager 4
Identifier: com.ootpdevelopments.fhm4macappstore
Version: 4.2.46 (46)
Code Type: X86 (Native)
Parent Process: launchd [175]
Responsible: Franchise Hockey Manager 4 [10017]
User ID: 501

Date/Time: 2017-11-12 09:33:38.808 -0800
OS Version: Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: FC2F5944-05F4-66AC-390B-3CBC863E8814

Sleep/Wake UUID: 86F58339-2D39-4513-85DE-2BF3A67E2529

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Games/*/Franchise Hockey Manager 4.app/Contents/MacOS/Franchise Hockey Manager 4
VM_ALLOCATE 0000000000001000-000000000008c000 [ 556K] ---/--- SM=NUL

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 org.qt-project.QtWidgets 0x0283b9a6 0x27f3000 + 297382
1 org.qt-project.QtWidgets 0x02bde2b9 QGraphicsEffectSource:ixmap(Qt::CoordinateSystem , QPoint*, QGraphicsEffect::PixmapPadMode) const + 281
2 org.qt-project.QtWidgets 0x02be0432 QGraphicsDropShadowEffect::draw(QPainter*) + 162
3 org.qt-project.QtWidgets 0x0283a53f QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 1423
4 org.qt-project.QtWidgets 0x0283b546 QWidgetPrivate:aintSiblingsRecursive(QPaintDevic e*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 1318
5 org.qt-project.QtWidgets 0x0283af43 QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 3987
6 org.qt-project.QtWidgets 0x0283b546 QWidgetPrivate:aintSiblingsRecursive(QPaintDevic e*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 1318
7 org.qt-project.QtWidgets 0x0283b397 QWidgetPrivate:aintSiblingsRecursive(QPaintDevic e*, QList<QObject*> const&, int, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 887
8 org.qt-project.QtWidgets 0x0283af43 QWidgetPrivate::drawWidget(QPaintDevice*, QRegion const&, QPoint const&, int, QPainter*, QWidgetBackingStore*) + 3987
9 org.qt-project.QtWidgets 0x02813048 0x27f3000 + 131144
10 org.qt-project.QtWidgets 0x02831c74 QWidgetPrivate::syncBackingStore() + 148
11 org.qt-project.QtWidgets 0x02841102 QWidget::event(QEvent*) + 1682
12 org.qt-project.QtWidgets 0x02958d2a QMainWindow::event(QEvent*) + 1642
13 org.qt-project.QtWidgets 0x028056a3 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 275
14 org.qt-project.QtWidgets 0x02807024 QApplication::notify(QObject*, QEvent*) + 1940
15 org.qt-project.QtCore 0x022a22d0 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 176
16 org.qt-project.QtCore 0x022a342e QCoreApplicationPrivate::sendPostedEvents(QObject* , int, QThreadData*) + 798
17 org.qt-project.QtCore 0x022a2b6a QCoreApplication::sendPostedEvents(QObject*, int) + 42
18 libqcocoa.dylib 0x04653b7d 0x462a000 + 170877
19 libqcocoa.dylib 0x046544d8 0x462a000 + 173272
20 com.apple.CoreFoundation 0x9aa53b5f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FU NCTION__ + 15
21 com.apple.CoreFoundation 0x9aa4495b __CFRunLoopDoSources0 + 235
22 com.apple.CoreFoundation 0x9aa4405e __CFRunLoopRun + 1022
23 com.apple.CoreFoundation 0x9aa439ea CFRunLoopRunSpecific + 394
24 com.apple.CoreFoundation 0x9aa4384b CFRunLoopRunInMode + 123
25 com.apple.HIToolbox 0x91c24b5d RunCurrentEventLoopInMode + 259
26 com.apple.HIToolbox 0x91c248e2 ReceiveNextEventCommon + 526
27 com.apple.HIToolbox 0x91c246bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
28 com.apple.AppKit 0x90d3f349 _DPSNextEvent + 1602
29 com.apple.AppKit 0x90d3e870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
30 com.apple.AppKit 0x90d3115c -[NSApplication run] + 727
31 libqcocoa.dylib 0x0465327a 0x462a000 + 168570
32 org.qt-project.QtCore 0x0229dcdc QEventLoop::exec(QFlags<QEventLoop::ProcessEventsF lag>) + 444
33 org.qt-project.QtCore 0x022a298a QCoreApplication::exec() + 378
34 com.ootpdevelopments.fhm4macappstore 0x009d12ac 0x8c000 + 9720492
35 libdyld.dylib 0x900ab701 start + 1

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x98916992 kevent64 + 10
1 libdispatch.dylib 0x9042c899 _dispatch_mgr_invoke + 238
2 libdispatch.dylib 0x9042c532 _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x98910f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9891016c mach_msg + 68
2 com.apple.CoreFoundation 0x9aa44bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9aa441d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9aa439ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9aa4384b CFRunLoopRunInMode + 123
6 com.apple.AppKit 0x90ee8b88 _NSEventThread + 283
7 libsystem_pthread.dylib 0x98fd45fb _pthread_body + 144
8 libsystem_pthread.dylib 0x98fd4485 _pthread_start + 130
9 libsystem_pthread.dylib 0x98fd9cf2 thread_start + 34

Thread 3:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x98910f7a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x9891016c mach_msg + 68
2 com.apple.CoreFoundation 0x9aa44bf9 __CFRunLoopServiceMachPort + 169
3 com.apple.CoreFoundation 0x9aa441d1 __CFRunLoopRun + 1393
4 com.apple.CoreFoundation 0x9aa439ea CFRunLoopRunSpecific + 394
5 com.apple.CoreFoundation 0x9aa4384b CFRunLoopRunInMode + 123
6 com.apple.Foundation 0x961c9355 +[NSURLConnection(Loader) _resourceLoadLoop:] + 381
7 com.apple.Foundation 0x961c91ce -[NSThread main] + 45
8 com.apple.Foundation 0x961c9126 __NSThread__main__ + 1426
9 libsystem_pthread.dylib 0x98fd45fb _pthread_body + 144
10 libsystem_pthread.dylib 0x98fd4485 _pthread_start + 130
11 libsystem_pthread.dylib 0x98fd9cf2 thread_start + 34

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x98915ace __select + 10
1 com.apple.CoreFoundation 0x9aa94ae6 __CFSocketManager + 1158
2 libsystem_pthread.dylib 0x98fd45fb _pthread_body + 144
3 libsystem_pthread.dylib 0x98fd4485 _pthread_start + 130
4 libsystem_pthread.dylib 0x98fd9cf2 thread_start + 34

Thread 5:: CVDisplayLink
0 libsystem_kernel.dylib 0x989157ca __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x98fd6d1d _pthread_cond_wait + 728
2 libsystem_pthread.dylib 0x98fd8bd9 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreVideo 0x94c48540 CVDisplayLink::runIOThread() + 936
4 com.apple.CoreVideo 0x94c48180 startIOThread(void*) + 159
5 libsystem_pthread.dylib 0x98fd45fb _pthread_body + 144
6 libsystem_pthread.dylib 0x98fd4485 _pthread_start + 130
7 libsystem_pthread.dylib 0x98fd9cf2 thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x98916046 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x98fd5dcf _pthread_wqthread + 372
2 libsystem_pthread.dylib 0x98fd9cce start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xffffffe4 ecx: 0x7ca6d000 edx: 0xffffffe4
edi: 0xffffffe4 esi: 0x0283b801 ebp: 0xbff71ed8 esp: 0xbff71d90
ss: 0x00000023 efl: 0x00010246 eip: 0x0283b9a6 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000

Logical CPU: 3
Error Code: 0x00000004
Trap Number: 14


Binary Images:
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0x9a0ba000 - 0x9a110ff6 com.apple.ScalableUserInterface (1.0 - 1) <2C81641B-FA30-32FF-8B3E-3CB9BF53B2D9> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableUserInterface.framework/Versions/A/ScalableUserInterface
0x9a111000 - 0x9a117ffb libunwind.dylib (35.3) <099D1A6F-A1F0-3D05-BF1C-0A7BB32D39C2> /usr/lib/system/libunwind.dylib
0x9a8d9000 - 0x9a8d9ffd com.apple.audio.units.AudioUnit (1.10 - 1.10) <9515158F-3A33-39CF-AD5A-201C2B121F33> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x9a8da000 - 0x9a8dcfff libsystem_configuration.dylib (596.15) <E49AAD29-35C2-3EE2-AF4D-59514C4B478F> /usr/lib/system/libsystem_configuration.dylib
0x9a8dd000 - 0x9a9cdffb libiconv.2.dylib (41) <848FEBA7-2E3E-3ECB-BD59-007F32468787> /usr/lib/libiconv.2.dylib
0x9a9ce000 - 0x9abd0fff com.apple.CoreFoundation (6.9 - 855.17) <E382BBB6-4F41-3959-ADC7-238BE49A2155> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9abd1000 - 0x9abdaff7 libsystem_notify.dylib (121.20.1) <4D3293AC-1CEF-347A-987F-2314AF3CC6EA> /usr/lib/system/libsystem_notify.dylib
0x9abdb000 - 0x9abdbfff com.apple.ApplicationServices (48 - 48) <7967F6FA-2984-3CC3-AD9A-7B9AEC562A2A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9abdc000 - 0x9abddfff libSystem.B.dylib (1197.1.1) <6BDF4FCA-2E77-3F74-ADB2-54049B426E32> /usr/lib/libSystem.B.dylib
0x9abde000 - 0x9af4dfff com.apple.MediaToolbox (1.0 - 1273.54) <46C11BBD-7F31-3227-9441-6087FAA3B477> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x9af4e000 - 0x9b1c7ff2 com.apple.security (7.0 - 55471.14.18) <7A58D9DE-D68B-37F7-87EF-4A3575DA09B7> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9b1c8000 - 0x9b58dff6 libLAPACK.dylib (1094.5) <E6286E68-3501-31AC-813E-75B3B3968011> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x9b58e000 - 0x9b59cff7 com.apple.Sharing (132.2 - 132.2) <87DBFC7A-9689-3B8E-AD16-5A9DFF9DE625> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x9b59d000 - 0x9b89eff1 com.apple.AOSKit (1.06 - 176) <E5067665-E177-37FF-AD38-0D995FB79741> /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
0x9b89f000 - 0x9b8f2fff com.apple.htmlrendering (77 - 1.1.4) <408FA30F-4FE9-3162-9FFD-677E8569C1EA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x9b8f3000 - 0x9bb72ff7 com.apple.imageKit (2.5 - 774) <53C3FA27-3830-3A15-9707-AF7369119866> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Versions/A/ImageKit
0x9bb73000 - 0x9bb77ffe libCoreVMClient.dylib (58.1) <0EB8FFD7-AFED-3A63-810E-29629831D43D> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x9bb78000 - 0x9bc8fffb com.apple.WebKit (9537 - 9537.78.2) <525C4DF6-81DE-3D49-900A-0CDA821F9B86> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9bc90000 - 0x9bc92ff2 com.apple.EFILogin (2.0 - 2) <C41A6C38-8DB8-3923-90C2-CD1F9F4AA0BA> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x9bc93000 - 0x9bcafff9 com.apple.Ubiquity (1.3 - 289) <1CEDC83D-7282-3B4D-8CF7-4FE045012391> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x9bcb0000 - 0x9bcdbff7 libpcap.A.dylib (42) <66FBEAD3-FE91-3A89-8706-FB95229068AC> /usr/lib/libpcap.A.dylib
0x9bcdc000 - 0x9bcf5fff libAVFAudio.dylib (32.2) <A51776F2-0DCA-336D-8898-6876C63F8CDD> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Resources/libAVFAudio.dylib
0x9bcf6000 - 0x9bcfbfff com.apple.MediaAccessibility (1.0 - 43) <1CC2B661-146A-3FF3-B843-508F611F7B4B> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessibility
0x9bcfc000 - 0x9be09ff7 com.apple.ImageIO.framework (3.3.0 - 1044) <D48549F6-CD49-30FA-A4CD-85166A66D830> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9be0a000 - 0x9be0dffa libCGXType.A.dylib (599.35.4) <12865AFC-BF83-36AB-A42E-331D39C8FD68> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9be0e000 - 0x9bee8ff6 com.apple.QuickLookUIFramework (5.0 - 622.7) <6F9C5661-0D7D-3B54-AC34-55E1A24EC05A> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/QuickLookUI
0x9bee9000 - 0x9bfddfff libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9bfde000 - 0x9c25afe7 com.apple.QuickTime (7.7.3 - 2826.24) <47052198-D890-3D54-80C6-953FE23AD04F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 84562
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=252.5M resident=31.6M(13%) swapped_out_or_unallocated=220.9M(87%)
Writable regions: Total=418.6M written=253.8M(61%) resident=128K(0%) swapped_out=324.2M(77%) unallocated=418.4M(100%)

REGION TYPE VIRTUAL
=========== =======
CG backing stores 6548K
CG image 16K
CG raster data 18.2M
CG shared images 212K
CoreAnimation 4K
Foundation 4K
IOKit 29.4M
Kernel Alloc Once 4K
MALLOC 347.5M
MALLOC (admin) 48K
Memory Tag 242 12K
OpenCL 76K
OpenGL GLSL 1280K
SQLite page cache 256K
Stack 66.2M
VM_ALLOCATE 17.1M
__DATA 18.3M
__IMAGE 528K
__IMPORT 4K
__LINKEDIT 48.9M
__OBJC 3808K
__PAGEZERO 4K
__TEXT 203.6M
__UNICODE 544K
mapped file 97.2M
shared memory 68K
=========== =======
TOTAL 859.5M
So, to sum up: game keeps crashing, no "debug trace" window appearing, and no support folders generated, anywhere. And I never received your mail of 11/3, despite it (presumably) being sent to the same email as the previous automated response, which arrived on 11/2 without any problems. Sigh.

What next?

Last edited by Amazin69; 11-12-2017 at 12:59 PM.
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