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General Discussions Discuss Out of the Park Developments' games, web site, downloads, research and anything else related to OOTP Developments. |
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03-23-2020, 03:23 PM | #1 |
Bat Boy
Join Date: Mar 2020
Posts: 3
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Ordered Game 5 days ago and still nothing
I am not sure where else to post - so hopefully somebody sees this and can point me in the right direction.
I pre-ordered OOTP 21 off the FastSpring web store on March 18th and I have still not received any confirmation or key despite being charged. I have been in contact with customer support from both OOTP and the Fast Spring Site - and nobody has been able to help me. From everyone I have talked to there is no record of my purchase despite me providing an invoice with an order number and a screenshot of my bank where I have been charged. If somebody could please help me figure this out I would greatly appreciate it. I understand response times are slow with the recent virus - but I have been ignored for the past several days and I would just like to get this resolved ASAP. Thank you Jake |
03-23-2020, 03:33 PM | #2 |
Minors (Single A)
Join Date: Mar 2020
Posts: 76
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If you are talking with them directly nobody here is going to be able to give better assistance as we do not have access to their records.
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03-23-2020, 04:36 PM | #3 |
All Star Reserve
Join Date: Mar 2018
Location: Laurelton, NY
Posts: 590
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Did you check your spam folder?
That's where my download link for the release showed up, the beta release properly went to my inbox. Hope you get this resolved quickly. |
03-23-2020, 05:19 PM | #4 |
Bat Boy
Join Date: Mar 2020
Posts: 3
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03-23-2020, 06:19 PM | #6 |
Bat Boy
Join Date: Mar 2020
Posts: 3
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03-23-2020, 10:34 PM | #7 |
Minors (Triple A)
Join Date: Aug 2004
Location: Washington, DC suburbs for now
Posts: 297
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Markus is the co-creator of the game. The head honcho, the big cheese, the man, the myth, the legend.
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03-24-2020, 03:27 PM | #9 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,901
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Hi,
Mealy sorry for the confusion and the delay. With the new release and especially with so many people stuck inside playing the game, we are incredibly swamped and running behind in getting back to some folks. Can you let me know the specific ticket number with your information? I'll look it up and see what I can find and reply to you there.
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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