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12-08-2003, 08:58 PM | #1 |
Administrator
Join Date: Jun 2002
Location: Hollern/Stade/Germany
Posts: 8,992
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eLicense FAQ & Support
"I purchased Out of the Park Baseball 2007 several months ago and have since purchased a new computer...is it possible to download the game to this computer or do I have to purchase new copies of the games?"
Dear costumer, Don't worry, you will never have to pay for the game a second time. Our partner company ViaTech, Inc. handles all orders, license numbers, etc. for us. They're having full access to the eLicense database, and can help you with any eLicense-related problems. If you lost your order ID, search for the file receipt.txt in the program directory. It contains the Order ID. Install and start your program and click on 'License' on the purchase screen to enter or paste this order ID. If you lost your order ID/license number or need one restored you need to contact ViaTech with proof of your purchase. Send them as much information about your purchase as possible, like your name, address, email address, the last 4 digits of the credit card number. ViaTech Technologies, Inc. 2847 Grey Oaks Blvd. Tarpon Springs, FL 34688-8159, USA Customer Support email: support@elicense.com eLicense FAQ: http://www.elicense.com/UserSupport Support request form: http://www.elicense.com/usersupport/supportreq.htm ViaTech web site: http://www.elicense.com/ Emailing our support team won't help as ViaTech handles all of these issues. You can prevent this situation by saving the order ID and/or the file receipt.txt in a safe place. Also whenever you install a new version of your MS Windows, purchase a new computer or format the harddisk, make sure you first un-license your software. Read this to learn how: http://www.elicense.com/usersupport/...tm#movelicense Last edited by Andreas Raht; 11-22-2007 at 12:36 PM. |
12-09-2003, 10:40 AM | #2 |
Administrator
Join Date: Jun 2002
Location: Hollern/Stade/Germany
Posts: 8,992
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You can also try to use the support form on the eLicense site at http://www.elicense.com/usersupport/supportreq.htm
Their phone number is 508-647-0465 eLicense Sales/Support |
01-20-2004, 03:21 AM | #3 | |
Administrator
Join Date: Jun 2002
Location: Hollern/Stade/Germany
Posts: 8,992
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Quote:
But as Kevin told you, it's easy to unlicense on the old computer and to load the license to the new computer. And if there are any problems, we and the eLicense support can and will help! |
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06-06-2006, 06:23 PM | #4 |
Global Moderator
Join Date: May 2002
Posts: 4,752
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What you need to do is the following
I hope that helps. Good Luck. EMail me at tc@ootpdevelopments.com for any help you might need.
__________________
---------------------------------- “Don't go around saying the world owes you a living, the world owes you nothing, it was here first.” Mark Twain. |
11-02-2006, 05:21 AM | #5 |
Administrator
Join Date: Jun 2002
Location: Hollern/Stade/Germany
Posts: 8,992
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How do I move my license from one computer to another?
Not all publishers provide mobile licenses. If your license is mobile, you can unlicense one computer and then get the license on another. This is done using eLicense Control:
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01-25-2007, 03:01 AM | #6 |
Administrator
Join Date: Jun 2002
Location: Hollern/Stade/Germany
Posts: 8,992
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How do I "unlicense" my game?
You should unlicense the game before you uninstall it, install a new operating system, format your harddisk, move the game to another computer and so on. After installing it again, you can license it again.
To unlicense the game, go to the Windows control panel and click on the "eLicense" control. A list of products will be shown. Right-click on the product which you want to unlicense, and select "Unlicense". Follow the dialog. That's all! If the eLicense control doesn't work, do the following: Close the MS Windows control panel and locate the icon which you use to start the product. Right-click on the icon and select "Properties". There is a command line like "C:\Program Files\Sports Interactive\OOTP Baseball 2007\ootp2007.exe". Add the parameter "-unlicense". The command line should then look like "C:\Programme\Sports Interactive\OOTP Baseball 2007\ootp2007.exe" -unlicense Close and save the properties dialog, and start the game. Follow the dialog to unlicense the game. Then you can remove the parameter again. Last edited by Andreas Raht; 11-22-2007 at 12:37 PM. |
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