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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 11-10-2016, 01:55 PM   #1
Charlatan1
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Angry Game crashes when trying load game from startup

Game crashes when i start load up file at 100% and comes up that something went wrong, close game.
Reinnstall does not work, same problem when starting a new game etc.

Did come after 13 hours of play, about 62 rounds played in NHL.

Was using Eastside Hockey Manager before, saw that this was much more update in roosters etc.
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Old 11-10-2016, 02:11 PM   #2
Sebastian Palkowski
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It is hard to tell from your description but it sounds like an error with Achievements we fixed. You could either wait for tomorrow (we try to release another maintenance update) or you could go into your ".data/database" folder and delete the "achievements.dat" file, then start your game and try again. IMPORTANT: if you delete that file, please make sure to have the game closed!

Let me know if it helps.

If not best would be that you upload the save and we take a look.
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Last edited by Sebastian Palkowski; 11-10-2016 at 02:18 PM.
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Old 11-10-2016, 02:29 PM   #3
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Where do i find the save files? Documents?

Will send the Savefile in PM
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Old 11-10-2016, 02:45 PM   #4
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Better use this guide to upload:

http://www.ootpdevelopments.com/boar...748-post2.html

To find your save easiest is to start the game and select "Settings -> Troubleshooting" and then click open customiable data folder. Then navigate into "saved_games" and into the folder of your save. Then follow the instructions in the link above. If you have any further questions, please let me know!
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Old 11-10-2016, 03:35 PM   #5
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"achievements.dat" Deleting this, did not work either.

Game did stop working also.
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Old 11-10-2016, 03:48 PM   #6
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Quote:
Originally Posted by Charlatan1 View Post
Game did stop working also.
What exactly does that mean? You canīt start FHM 3 anymore or you can start it but are not able to create a new game? In that game what type of game and where does it crash (what is the last thing you see on the screen?)?
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Old 11-10-2016, 03:53 PM   #7
Charlatan1
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Just like this

When loading game and try and start new game.

When almost finish loading game at 100% that comes up.
Same with new game, path to glory, only mode i play.

Also the screen solution will not go back to what i have selected, automatic fullscreen on my 3 screens.

Last edited by Charlatan1; 11-10-2016 at 03:55 PM.
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Old 11-10-2016, 04:11 PM   #8
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At what step does it crash when you start a new game? What is the last message you see on screen?

Regarding fullscreen: what is your screen resolution, most likely it is the minimum requirement?
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Old 11-10-2016, 04:14 PM   #9
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Its the same like the link over here.

My screen solution is 5760 x 1080, ingame is 1600 x 1200

It crashes/stopps when it is in the end of the loading the game, or end of a loading session to a new game.

Last edited by Charlatan1; 11-10-2016 at 04:15 PM.
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Old 11-10-2016, 04:59 PM   #10
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Quote:
Originally Posted by Charlatan1 View Post
Its the same like the link over here.

My screen solution is 5760 x 1080, ingame is 1600 x 1200

It crashes/stopps when it is in the end of the loading the game, or end of a loading session to a new game.
No, what is the last thing you see on the FHM 3 screen?

Regarding the resolution, is this 3 monitors? You should play FHM on just one monitor and you should choose a resolution that is below the one you have: your 1080 height is smaller then the 1200 height in game.

Best would be to post the trace file so I can take a look for you what the game reports. For that, enable "debug trace" in Settings/Troubleshooting and then go to your "debug" folder and post the file their (after enabling the option, you need to restart the game).
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Old 11-10-2016, 05:32 PM   #11
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Last ting i see is that FHM3 have stopped working.
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Old 11-10-2016, 06:43 PM   #12
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Quote:
Originally Posted by Charlatan1 View Post
Last ting i see is that FHM3 have stopped working.
Yes, but what can you see on the FHM 3 screen? You should be able to still see the screen and tell me, what you can read (e.g. "Sim to Start date")?

Anyway, letīs see if it works after the update tomorrow, if that is not the case we can continue to look into it.
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Old 11-10-2016, 07:21 PM   #13
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Yes, when its the update out tomorrow?
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Old 11-11-2016, 01:21 AM   #14
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No definite time just yet, we're testing right now to make sure it's OK before it's released.
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Old 11-11-2016, 09:59 AM   #15
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Know more at this time?
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Old 11-11-2016, 11:14 AM   #16
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Quote:
Originally Posted by Charlatan1 View Post
Know more at this time?
The update was released just before your post http://www.ootpdevelopments.com/boar...available.html
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Old 11-11-2016, 01:33 PM   #17
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Thanks, now it have come to Steam also.
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Old 11-11-2016, 01:55 PM   #18
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I did make a new game and save it, but not load new or old game file.

Finishing loading game 100%

FHM3 stopped working

"2016-11-11 19:54:24 Franchise Hockey Manager Version 3.0 Build 74 (Steam), Copyright (C) 2016 Out of the Park Developments
2016-11-11 19:54:24 Running on MS Windows
2016-11-11 19:54:24 Command line arguments:
2016-11-11 19:54:24 1.: G:\Steam\steamapps\common\Franchise Hockey Manager 3\fhm3.exe
2016-11-11 19:54:24 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2016-11-11 19:54:24 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2016-11-11 19:54:24 Default skin path (1): G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2016-11-11 19:54:24 Startup - settings.dat found and read!
2016-11-11 19:54:24 Resolution from Settings: 1920 * 1080
2016-11-11 19:54:24 Screen Size: 5760 Width, 1080 Height; Available Screen Size: 5760 Width, 1080 Height, Screen-Size w/o Border: 5744 Width, 1041 Height, DPR: 1
2016-11-11 19:54:24 Windowed Mode - Width: 5744, Height: 1041, User-Width: 5744, User-Height: 1041
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-11-11 19:54:24 No paths.cfg file found.
2016-11-11 19:54:24 No custom_folders.ini file found.
2016-11-11 19:54:24 Folder list element #3 (DMPT_USER_DATA) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-11 19:54:24 Folder list element #4 (DMPT_CUST_DATA) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-11 19:54:24 Folder list element #5 (DMPT_SAVEDGAMES) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-11-11 19:54:24 g_trace_mode flag is set.
2016-11-11 19:54:24 DMPT_APP = G:/Steam/steamapps/common/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_APP_DATA = G:/Steam/steamapps/common/Franchise Hockey Manager 3/data
2016-11-11 19:54:24 DMPT_PREF_DATA = C:/Users/****/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-11-11 19:54:24 DMPT_USER_DATA = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_CUST_DATA = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_SAVEDGAMES = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-11-11 19:54:26 GLWidget - Successfully created OpenGL Context version 2.0
2016-11-11 19:54:26 GLWidget - Offscreen render surface creation successful
2016-11-11 19:54:26 GLWidget - glContext successfully created
2016-11-11 19:54:26 GLWidget - FBO check
2016-11-11 19:54:26 GLWidget - FBO supported
2016-11-11 19:54:26 GLWidget - GL_VERSION = 4.5.0 NVIDIA 375.70 - Version = 4.5.0
2016-11-11 19:54:26 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2016-11-11 19:54:26 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2016-11-11 19:54:26 Startup - Successfully loaded jerseys
2016-11-11 19:54:26 Startup - Successfully loaded helmets
2016-11-11 19:54:26 Creating MYFACEGEN instance
2016-11-11 19:54:26 Rendering mode setting = 0
2016-11-11 19:54:26 Facegen rendering mode = 1
2016-11-11 19:54:27 Startup - Successfully loaded model lists
2016-11-11 19:54:28 Startup - Successfully loaded beards
2016-11-11 19:54:28 Startup - Successfully loaded hairs
2016-11-11 19:54:28 Startup - Successfully initialized Facegen
2016-11-11 19:54:29 Startup - initializing Steam callbacks
2016-11-11 19:54:29 Loading Steam workshop items list from local file
2016-11-11 19:54:29 Startup - Start finished, load Startscreen!
2016-11-11 19:54:29"

Last edited by Charlatan1; 11-11-2016 at 02:08 PM.
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Old 11-11-2016, 02:49 PM   #19
Sebastian Palkowski
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Sorry, I donīt understand what exactly the problem is.

Can you not start a new game? Canīt you not load an old save?

Quote:
Originally Posted by Charlatan1 View Post
I did make a new game and save it, but not load new or old game file.

Finishing loading game 100%

FHM3 stopped working

"2016-11-11 19:54:24 Franchise Hockey Manager Version 3.0 Build 74 (Steam), Copyright (C) 2016 Out of the Park Developments
2016-11-11 19:54:24 Running on MS Windows
2016-11-11 19:54:24 Command line arguments:
2016-11-11 19:54:24 1.: G:\Steam\steamapps\common\Franchise Hockey Manager 3\fhm3.exe
2016-11-11 19:54:24 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2016-11-11 19:54:24 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2016-11-11 19:54:24 Default skin path (1): G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2016-11-11 19:54:24 Startup - settings.dat found and read!
2016-11-11 19:54:24 Resolution from Settings: 1920 * 1080
2016-11-11 19:54:24 Screen Size: 5760 Width, 1080 Height; Available Screen Size: 5760 Width, 1080 Height, Screen-Size w/o Border: 5744 Width, 1041 Height, DPR: 1
2016-11-11 19:54:24 Windowed Mode - Width: 5744, Height: 1041, User-Width: 5744, User-Height: 1041
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-11-11 19:54:24 Successfully loaded font file G:/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-11-11 19:54:24 No paths.cfg file found.
2016-11-11 19:54:24 No custom_folders.ini file found.
2016-11-11 19:54:24 Folder list element #3 (DMPT_USER_DATA) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-11 19:54:24 Folder list element #4 (DMPT_CUST_DATA) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-11 19:54:24 Folder list element #5 (DMPT_SAVEDGAMES) set to 'F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-11-11 19:54:24 g_trace_mode flag is set.
2016-11-11 19:54:24 DMPT_APP = G:/Steam/steamapps/common/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_APP_DATA = G:/Steam/steamapps/common/Franchise Hockey Manager 3/data
2016-11-11 19:54:24 DMPT_PREF_DATA = C:/Users/****/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-11-11 19:54:24 DMPT_USER_DATA = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_CUST_DATA = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-11 19:54:24 DMPT_SAVEDGAMES = F:/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-11-11 19:54:26 GLWidget - Successfully created OpenGL Context version 2.0
2016-11-11 19:54:26 GLWidget - Offscreen render surface creation successful
2016-11-11 19:54:26 GLWidget - glContext successfully created
2016-11-11 19:54:26 GLWidget - FBO check
2016-11-11 19:54:26 GLWidget - FBO supported
2016-11-11 19:54:26 GLWidget - GL_VERSION = 4.5.0 NVIDIA 375.70 - Version = 4.5.0
2016-11-11 19:54:26 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2016-11-11 19:54:26 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2016-11-11 19:54:26 Startup - Successfully loaded jerseys
2016-11-11 19:54:26 Startup - Successfully loaded helmets
2016-11-11 19:54:26 Creating MYFACEGEN instance
2016-11-11 19:54:26 Rendering mode setting = 0
2016-11-11 19:54:26 Facegen rendering mode = 1
2016-11-11 19:54:27 Startup - Successfully loaded model lists
2016-11-11 19:54:28 Startup - Successfully loaded beards
2016-11-11 19:54:28 Startup - Successfully loaded hairs
2016-11-11 19:54:28 Startup - Successfully initialized Facegen
2016-11-11 19:54:29 Startup - initializing Steam callbacks
2016-11-11 19:54:29 Loading Steam workshop items list from local file
2016-11-11 19:54:29 Startup - Start finished, load Startscreen!
2016-11-11 19:54:29"
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Old 11-11-2016, 03:21 PM   #20
Charlatan1
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I can start a new game now (that did work after the update), but can not load new or old save file.
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