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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 10-18-2016, 09:30 AM   #1
tommy-m
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Crash when starting Path to Glory

Hi there,

I tried to play path to glory mode with the Preds, but when the game was initializing, it crashed

I re-tried twice, but the results were the same both times

Is it because I'm using Surface Pro 3, or because I changed the screen resolution, or are there any other possible reasons??
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Old 10-18-2016, 09:55 AM   #2
JaBurns
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I am having the same problem both in Path to Glory and Sand Box tried starting a new game in both modes. Cannot get past the selection of playable leagues in Path to Glory mode.
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Old 10-18-2016, 10:00 AM   #3
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I am having the same problem both in Path to Glory and Sand Box tried starting a new game in both modes. Cannot get past the selection of playable leagues in Path to Glory mode.
Do you, by any chance, use a Surface Pro as well?
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Old 10-18-2016, 10:03 AM   #4
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Yes it works perfectly on my desktop at home. This my second license.
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Old 10-18-2016, 08:02 PM   #5
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Surface Pro 3 has been crashing all day. Get a nice polite message then shutdown.
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Old 10-18-2016, 08:11 PM   #6
Lukas Berger
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It sounds like Sebastian might have an idea what's going on from his post. Just in case though, would anyone having this crash or a similar one be willing to post their trace files?

You can do so by going to 'settings' > 'troubleshooting' and checking the box 'enable debug trace'.

Then after the next time your game crashes restart the game and go back to the same place as before and click the button 'Open Trace File'. Then attach that file to a post here on the board.

That might be a big help to Sebastian and Malte in fixing the issue.
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Old 10-18-2016, 08:33 PM   #7
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Won't be until tomorrow, if can figure it out, I have had enough frustration with the Surface Pro 3 today.

Last edited by JaBurns; 10-18-2016 at 08:35 PM.
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Old 10-18-2016, 08:34 PM   #8
Lukas Berger
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Originally Posted by JaBurns View Post
Won't be until tomorrow I have enough frustration with the Surface Pro 3 today.
Sure, that's understandable. Whenever you get a chance!
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Old 10-19-2016, 09:11 AM   #9
tommy-m
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Quote:
Originally Posted by lukasberger View Post
It sounds like Sebastian might have an idea what's going on from his post. Just in case though, would anyone having this crash or a similar one be willing to post their trace files?

You can do so by going to 'settings' > 'troubleshooting' and checking the box 'enable debug trace'.

Then after the next time your game crashes restart the game and go back to the same place as before and click the button 'Open Trace File'. Then attach that file to a post here on the board.

That might be a big help to Sebastian and Malte in fixing the issue.
Hope this works!!
Somehow I avoided the crash when I started unemployed; it looks like the game crashes during the "Sim to season" screen (when you start employed)...
Attached Files
File Type: txt fhm_trace.txt (5.6 KB, 40 views)
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Old 10-19-2016, 09:25 AM   #10
Sebastian Palkowski
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If I get the situation correctly then it works on your Desktop PC but not on a Surface Pro 3, right? Maybe the specifications for the tablet are just not good enough to run FHM?

Can you make a test for me and start a PtG game with just the NHL/AHL selected, take over a random NHL team and see if it crashes?
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Old 10-19-2016, 11:29 AM   #11
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Arrow

You are correct works perfectly on my desktop but won't even start on my Surface Pro 3 just tried it and here is the trace file:
2016-10-19 08:22:34 Startup - settings.dat found and read!
2016-10-19 08:22:34 Resolution from Settings: 1280 * 768
2016-10-19 08:22:34 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-19 08:22:34 No paths.cfg file found.
2016-10-19 08:22:34 No custom_folders.ini file found.
2016-10-19 08:22:34 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-19 08:22:34 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-19 08:22:34 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-19 08:22:34 g_trace_mode flag is set.
2016-10-19 08:22:34 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-19 08:22:34 DMPT_PREF_DATA = C:/Users/Jim/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-19 08:22:34 DMPT_USER_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_CUST_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_SAVEDGAMES = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-19 08:22:35 Startup - Everything good!
2016-10-19 08:22:35 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-19 08:22:35 Successfully run ESELLERATE_eSellerInstall
2016-10-19 08:22:35 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-19 08:22:35 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:35 Success: Opengl2.0 compatible GPU found!
2016-10-19 08:22:35 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:35 Startup - Successfully loaded jerseys
2016-10-19 08:22:35 Startup - Successfully loaded helmets
2016-10-19 08:22:35 Rendering mode setting = 0
2016-10-19 08:22:35 Facegen rendering mode = 1
2016-10-19 08:22:36 Startup - Successfully loaded model lists
2016-10-19 08:22:37 Startup - Successfully loaded beards
2016-10-19 08:22:38 Startup - Successfully loaded hairs
2016-10-19 08:22:38 Startup - Successfully initialized Facegen
2016-10-19 08:22:38 Startup - Start finished, load Startscreen!
2016-10-19 08:22:38 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:38 Success: Opengl2.0 compatible GPU found!

Then the message about "Franchise Hockey Manager 3 has stopped working":
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Old 10-19-2016, 05:38 PM   #12
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Did the above help?
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Old 10-19-2016, 05:46 PM   #13
Sebastian Palkowski
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You can´t get to the Startscreen of the game on your Surface Pro 3?

Quote:
Originally Posted by JaBurns View Post
You are correct works perfectly on my desktop but won't even start on my Surface Pro 3 just tried it and here is the trace file:
2016-10-19 08:22:34 Startup - settings.dat found and read!
2016-10-19 08:22:34 Resolution from Settings: 1280 * 768
2016-10-19 08:22:34 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 690 Height, Screen-Size w/o Border: 1070 Width, 663 Height
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-19 08:22:34 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-19 08:22:34 No paths.cfg file found.
2016-10-19 08:22:34 No custom_folders.ini file found.
2016-10-19 08:22:34 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-19 08:22:34 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-19 08:22:34 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-19 08:22:34 g_trace_mode flag is set.
2016-10-19 08:22:34 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-19 08:22:34 DMPT_PREF_DATA = C:/Users/Jim/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-19 08:22:34 DMPT_USER_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_CUST_DATA = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-19 08:22:34 DMPT_SAVEDGAMES = C:/Users/Jim/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-19 08:22:35 Startup - Everything good!
2016-10-19 08:22:35 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-19 08:22:35 Successfully run ESELLERATE_eSellerInstall
2016-10-19 08:22:35 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-19 08:22:35 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:35 Success: Opengl2.0 compatible GPU found!
2016-10-19 08:22:35 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:35 Startup - Successfully loaded jerseys
2016-10-19 08:22:35 Startup - Successfully loaded helmets
2016-10-19 08:22:35 Rendering mode setting = 0
2016-10-19 08:22:35 Facegen rendering mode = 1
2016-10-19 08:22:36 Startup - Successfully loaded model lists
2016-10-19 08:22:37 Startup - Successfully loaded beards
2016-10-19 08:22:38 Startup - Successfully loaded hairs
2016-10-19 08:22:38 Startup - Successfully initialized Facegen
2016-10-19 08:22:38 Startup - Start finished, load Startscreen!
2016-10-19 08:22:38 4.3.0 - Build 20.19.15.4331
2016-10-19 08:22:38 Success: Opengl2.0 compatible GPU found!

Then the message about "Franchise Hockey Manager 3 has stopped working":
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Old 10-19-2016, 05:48 PM   #14
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How do I do that?
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Old 10-19-2016, 05:59 PM   #15
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Quote:
Originally Posted by JaBurns View Post
How do I do that?
Does the game crash when you start if or does the game crash when you generate a new save?
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Old 10-19-2016, 06:02 PM   #16
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When I start I haven't even started the selection process yet.
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Old 10-19-2016, 09:19 PM   #17
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Anything else I can try?
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Old 10-20-2016, 09:49 AM   #18
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Quote:
Originally Posted by Sebastian Palkowski View Post
If I get the situation correctly then it works on your Desktop PC but not on a Surface Pro 3, right? Maybe the specifications for the tablet are just not good enough to run FHM?

Can you make a test for me and start a PtG game with just the NHL/AHL selected, take over a random NHL team and see if it crashes?
Tried this and I did get to the "Team home page", but it crashed anyway when I tried to sim for a few days...
Attached Files
File Type: txt fhm_trace.txt (5.3 KB, 39 views)
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Old 10-20-2016, 02:23 PM   #19
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Quote:
Originally Posted by Sebastian Palkowski View Post
If I get the situation correctly then it works on your Desktop PC but not on a Surface Pro 3, right? Maybe the specifications for the tablet are just not good enough to run FHM?
I can tell you it is not likely a specification issue. I have the game running on a Surface Pro 2, which is a generation older with lesser specs.
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Old 10-20-2016, 02:27 PM   #20
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Quote:
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I can tell you it is not likely a specification issue. I have the game running on a Surface Pro 2, which is a generation older with lesser specs.
Yeah, we (Andreas) has it running on his Surface Pro 2 as well. So we know it runs on the 2 and 4.
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