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03-24-2018, 12:09 PM | #1 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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Crashes Or Freezing? Please read this...
Hi guys!
For the majority of folks the game should be very stable at this point. However we are getting a few reports of unexpected crashes or freezes. If that's happening to you, don't panic, we are working on things and we can help. There are a few steps for you to try first though.
If it still crashes, then we'll need some more information from you. So please let us know the following:
You can post that information here or in a thread in the bug reports forum. We'll take a look at the report as soon as possible and get in touch with you as soon as we can if we need more information.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here Last edited by Lukas Berger; 08-10-2018 at 04:04 AM. |
03-24-2018, 02:36 PM | #2 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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If you have Steam or Origin and the game freezes or crashes on you at any point, try disabling the Steam or Origin overlay. That's fixed issues for a few people. We're working on a fix for this but that might help in the meantime.
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here Last edited by Lukas Berger; 03-28-2018 at 08:25 AM. |
03-25-2018, 08:35 PM | #3 | |
Major Leagues
Join Date: Dec 2015
Location: Tempe, AZ
Posts: 364
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Quote:
2) Windows 10 3) N/A 4) i3 HD 4000, over 50 GB memory 5) randomly, but it seems to be on sims, when it comes up to certain points (ASG 2020, trading deadline, roster expansion...beginning from 2018). 6) how do we get traceable files? |
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03-25-2018, 08:57 PM | #4 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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To generate that on a Windows PC, do the following:
If you're on Steam, right-click on your game in the Steam library, then Properties, and on the General menu click on 'Set Launch Options' and enter the word "tracemode" (without quotes.). If you have the standalone, right-click on the OOTP19 shortcut on your desktop, click on properties and add 'tracemode' to the command line Then try to start the game again. Get it to crash. After it does so, navigate to the following folder: Documents\Out of the Park Developments\OOTP Baseball 19\debug Find the trace file there and post with the rest of your information. That should have some data that will help us figure out why the game is crashing.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-25-2018, 10:56 PM | #5 |
Major Leagues
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1. PC
2. Windows 10 Home, 64-bit 3. N/A 4. Intel Core i7-6700HQ CPU @ 2.60GHz 2.59GHz GeForce GTX 1060 16GB RAM 2 Monitors (Laptop Screen + 27" monitor both running at 1920x1080) 5. Every time I try to play a game in 3D Modern/Classic or 2D Modern/Classic, whether it be in a league save or a historical exhibition. I thought it might be my storage space on the C drive, but I cleared a good 18GB this morning and it's still crashing. 6. Attached.
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QMJHL Researcher - FHM 2, FHM 3 and FHM 4 Content Creator and Streamer: YouTube: https://www.youtube.com/sizzlingpopcorn |
03-26-2018, 08:46 AM | #6 |
Minors (Rookie Ball)
Join Date: Mar 2017
Posts: 24
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Game freezes on Mac after playing a few games (Not simulating but playing through.) I also noticed that before the freeze, the batter walks slowly to first base on every ground ball. Since the game freezes (becomes completely unresponsive, there is no crash report. I have to force quit and then reload from my last saved game.)
1. Mac 2. 10.13.4 3. Retina 5k, 27 inch Late 2015 4. 4ghz core i7, 32 GB Ram, AMD Radeon R9 (4GB) 5. Game freezes in play mode. 6. No crash is generated (I checked). I have to force quit out. Play by play window becomes blank, all other buttons are unresponsive. |
03-26-2018, 07:16 PM | #7 | |
Major Leagues
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Quote:
FINALLY GOT IT TO WORK! Deleted the game and reinstalled. - Didn't work. Deleted the game and game files in Documents. Then reinstalled. - Didn't work. Tried again, but removed the check beside Allow Steam Overlay. - WORKED! I then put the audience back to detailed and high. Still works!
__________________
QMJHL Researcher - FHM 2, FHM 3 and FHM 4 Content Creator and Streamer: YouTube: https://www.youtube.com/sizzlingpopcorn |
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03-26-2018, 07:28 PM | #8 |
Minors (Double A)
Join Date: Jun 2011
Posts: 112
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So please let us know the following:
Are you on a PC or Mac? Mac What OS are you using? 10.13.3 If you are on a Mac, what specific model Mac do you have? Also if you're on a Mac please attach the Mac crash report that pops up after a crash. Macbook Pro What are your system specs (especially your video card and your amount of memory)? No idea Where exactly does your game crash? About to start my first game and no response. What are you doing just before it crashes? Setting up my team Can you consistently get the crash to repeat by doing the same thing or is it seemingly random? It doesn't matter what I do as soon as I hit play game it freezes Do you get an error message? No Does this crash in only one saved game or in multiple saves? My main save Last edited by Phatman; 03-26-2018 at 10:46 PM. |
03-26-2018, 08:54 PM | #9 |
Bat Boy
Join Date: Mar 2018
Posts: 1
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Game freezing
PC - Alienware 15 R3
Windows 10 16 GB RAM Intel Core i&-7700HQ CPU 2.80 GHz NVIDIA GeForce GTX 1060 I am able to load the game and create leagues or historical exhibitions. When I try to play games the screen freezes after I click certain controls. For example - start an historical exhibition, pick the 1980 World Series, click PLAY BALL! and then PLAY. Now I want to click "Set all to Human Control" for the KC Royals. That setting goes gray but nothing else happens, and none of the other controls on the screen are responsive. Sometimes I'm able to click on START GAME and get into the game screen. I might be able to hit space bar to start the game action. If I click the buttons to go to either team's substitutions the screen freezes. In these cases, I'm unable to leave the game except by going to Task Manager and killing the process. I've updated drivers and rebooted and still encounter this problem. I also unclicked the button for the Steam overlay. Last edited by slimchance; 03-26-2018 at 08:58 PM. |
03-27-2018, 05:51 PM | #10 | |
Bat Boy
Join Date: Mar 2018
Posts: 6
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Quote:
I was about to give up on OOTP 19 because I could not even play a game in 3d and 3d is the reason why I got it. I'm running a top of the line Alien 51 PC desktop with 3 video cards playing all the heavy graphic games I have all the way up with no problem only to have this game not work. I was at my wits end... Thanks again. |
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03-28-2018, 09:11 AM | #11 |
Minors (Triple A)
Join Date: Apr 2002
Location: Exton, PA
Posts: 234
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On a PC ASUS laptop running Windows 10 64gb with an Nvidia 1060. I don't lock up or crash... but the game sure does slow down a lot after playing awhile. Has anyone else noticed this? Feels like a memory leak, but that's just a guess.
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03-28-2018, 09:48 AM | #12 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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Are you on the latest release? I feel like I remember we did have a small memory leak in the beta build.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-28-2018, 09:51 AM | #13 |
Minors (Triple A)
Join Date: Apr 2002
Location: Exton, PA
Posts: 234
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03-28-2018, 10:42 AM | #14 |
Bat Boy
Join Date: Aug 2016
Posts: 14
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Allow Steam Overlay
Where do you find this checkbox? I've looked and looked but can't find it.
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03-28-2018, 03:06 PM | #15 | |
Minors (Rookie Ball)
Join Date: Apr 2010
Location: Netherlands
Posts: 29
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Quote:
Last edited by Crowbar; 03-28-2018 at 03:07 PM. |
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03-28-2018, 03:10 PM | #16 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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Go to the Steam menu then to settings > in-game > and untick the 'enable the steam overlay while in game' checkbox.
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-28-2018, 05:04 PM | #17 |
Bat Boy
Join Date: Mar 2018
Posts: 2
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PC
Windows 10 Nvidia960 Intel i7-3630 8gb ram when starting to play a game (in GM mode) I can only make one choice in the game settings on the line up page. Then that section will freeze on me. I can start that days game and play it.....actually I watch and let my manager do his job and when I get to the end of the game it freezes. No box score, no way to get out of it not even closing the window. I have to go to task manager and close it. I have unchecked the steam overlay while in game as told to above but did not help...installed and reinstalled multiple times have been playing OOTP on this laptop since ootp15 and been playiing in general since ootp7 and this is my first major issue. Might try to but the game directly from OOTP this weekend and see if I get the same result. any help will be much appreciated. |
03-28-2018, 05:06 PM | #18 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
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Send em a copy of your Steam receipt and I'll get you a code to get the standalone free. No need to buy another copy!
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-28-2018, 07:43 PM | #19 |
Bat Boy
Join Date: Mar 2018
Posts: 8
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I'm 3 games into my MLB season, and now all of a sudden after today's updates my game shuts down when I try to finish the current day. Now I'm going through trying to figure out all of these diagnostics that I've never had to worry about with my 6 previous versions, and this most amazing current version, until today. Quite frustrating.
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03-28-2018, 09:08 PM | #20 | |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,896
|
Quote:
Is this happening with only the one save specifically or do you have the same problem with any save you load/start?
__________________
lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
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