20.1.32 game keeps crashing

[cdidman]

Game is now randomly crashing since update. From game screen,from looking at a players bio screen.


Where do I go to get help on this?


Thanks.

[jimmysthebestcop]

bug forum maybe upload your save there I think their instructions.

does it crash if you start a brand new game

[NoOne]

was it only a fix for MAC?

if noy apple product, re-install the .31 version. may need to unlicense, uninstall to go back a version.. depends on if it throws an error like "can't update newer version" when trying to re-install (try first for sure, less work)

i've never installed an older update over a newer one for OOTP specifically, but not uncommon in an installation of any application/game to prevent that from occuring. uninstall may be necessary.

[cdidman]

Originally Posted by jimmysthebestcop

bug forum maybe upload your save there I think their instructions.

does it crash if you start a brand new game

I have a load I keep continuing. I've not had any crashing problems like this before the recent update. I had it happen 1 time before the update, but now I've had it crash 3 times. The last time it took me back like 7 games I simulated. Which is weird, the previous crashes, I was able to start right back up from the date of that game. I also have OneDrive saving my files, could this be a problem also?


I'll try and post in the bugs forum too.

[JJPIII]

MAC OS. Player images started to disappear after a trade. Rebooted and license was gone. Patched and now most tabs are gone on the HS-unable to play game. Tried uninstalling and reinstalling-are there hidden files that need to be deleted in order to do full, fresh install? Copied the saved game files elsewhere then deleted the originals but issue remains.
OOTP 19 is still installed and works fine.
Screenshot attached. Thanks.

[NoOne]

no hidden files..

game path, data path (usually inside game path or my documents?) and in your user directories for Windows, i can't help wiht locations onmac.

the latest patch was for macos i think... so don't drop back to old one. JJ, if you aren't on x.x.32, that may fix your problem... isn't that in the patch notes? if so and you are on latest patch, do let them know in bug forums that it isn't fixed, yet. (going by memory here, make sure last couple patch notes jive with what i say.)

looks like you have to upload for them to look at if you don't want to start over. assuming they can fix it.

missing logos and such, you can use the 'reload all images' -- only check box on a load league window... may be different syntax. could try that, but it wouldn't cause a crash.. just missing images. last ditch effort i guess for a homebrew solution.


edit:

for future reference, i'd hold off on any update until you feel safe about it. especially if a mac user. drawback is, that they get less feedback and if everyone does this, then things won't be fixed.

alternative --always keep the last ootpxxsetup.exe file... then you can always revert to a release that works for sure and still give them feedback, if you care to do so. (no judgment, i don't download for about a week after a patch comes out. not a mac user, either.)

fewer mac players, so on average you get a slower response to thing, but they always work it out, eventually. this is how it goes for <10% of computer market... maybe ootp players are >10% of users? that'd be the % that matters. i bet your mac looks cooler than my pc, though