Ordered Game 5 days ago and still nothing

JakeHathaway · 03-23-2020, 03:23 PM

I am not sure where else to post - so hopefully somebody sees this and can point me in the right direction.

I pre-ordered OOTP 21 off the FastSpring web store on March 18th and I have still not received any confirmation or key despite being charged. I have been in contact with customer support from both OOTP and the Fast Spring Site - and nobody has been able to help me. From everyone I have talked to there is no record of my purchase despite me providing an invoice with an order number and a screenshot of my bank where I have been charged.

If somebody could please help me figure this out I would greatly appreciate it. I understand response times are slow with the recent virus - but I have been ignored for the past several days and I would just like to get this resolved ASAP.

Thank you

Jake

davidtaylorjr1985 · 03-23-2020, 03:33 PM

If you are talking with them directly nobody here is going to be able to give better assistance as we do not have access to their records.

Will_L · 03-23-2020, 04:36 PM

Did you check your spam folder?
That's where my download link for the release showed up, the beta release properly went to my inbox.
Hope you get this resolved quickly.

JakeHathaway · 03-23-2020, 05:19 PM

Quote:

Originally Posted by Will_L

Did you check your spam folder?
That's where my download link for the release showed up, the beta release properly went to my inbox.
Hope you get this resolved quickly.

Yes I check everyday - nothing

Zorro · 03-23-2020, 05:35 PM

Quote:

Originally Posted by JakeHathaway

Yes I check everyday - nothing

Have you talked to Markus about this? I would PM him. And show him your invoice with order number. He is very cool to work with.

JakeHathaway · 03-23-2020, 06:19 PM

Quote:

Originally Posted by Zorro

Have you talked to Markus about this? I would PM him. And show him your invoice with order number. He is very cool to work with.

Who is Markus? I assume he's a moderator or something? I am new to these Forums

Thanks

Tim Tellean · 03-23-2020, 10:34 PM

Markus is the co-creator of the game. The head honcho, the big cheese, the man, the myth, the legend.

Zorro · 03-24-2020, 01:27 PM

Quote:

Originally Posted by JakeHathaway

Who is Markus? I assume he's a moderator or something? I am new to these Forums

Thanks

Hi Jake, Did you work it out ok?

Lukas Berger · 03-24-2020, 03:27 PM

Hi,

Mealy sorry for the confusion and the delay. With the new release and especially with so many people stuck inside playing the game, we are incredibly swamped and running behind in getting back to some folks.

Can you let me know the specific ticket number with your information? I'll look it up and see what I can find and reply to you there.

03-23-2020, 03:23 PM	#1
JakeHathaway Bat Boy Join Date: Mar 2020 Posts: 3	Ordered Game 5 days ago and still nothing I am not sure where else to post - so hopefully somebody sees this and can point me in the right direction. I pre-ordered OOTP 21 off the FastSpring web store on March 18th and I have still not received any confirmation or key despite being charged. I have been in contact with customer support from both OOTP and the Fast Spring Site - and nobody has been able to help me. From everyone I have talked to there is no record of my purchase despite me providing an invoice with an order number and a screenshot of my bank where I have been charged. If somebody could please help me figure this out I would greatly appreciate it. I understand response times are slow with the recent virus - but I have been ignored for the past several days and I would just like to get this resolved ASAP. Thank you Jake

03-23-2020, 03:33 PM	#2
davidtaylorjr1985 Minors (Single A) Join Date: Mar 2020 Posts: 76	If you are talking with them directly nobody here is going to be able to give better assistance as we do not have access to their records. __________________

03-23-2020, 04:36 PM	#3
Will_L All Star Reserve Join Date: Mar 2018 Location: Laurelton, NY Posts: 590	Did you check your spam folder? That's where my download link for the release showed up, the beta release properly went to my inbox. Hope you get this resolved quickly. __________________

03-24-2020, 03:27 PM	#9
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,896	Hi, Mealy sorry for the confusion and the delay. With the new release and especially with so many people stuck inside playing the game, we are incredibly swamped and running behind in getting back to some folks. Can you let me know the specific ticket number with your information? I'll look it up and see what I can find and reply to you there. __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

03-23-2020, 10:34 PM	#7
Tim Tellean Minors (Triple A) Join Date: Aug 2004 Location: Washington, DC suburbs for now Posts: 297	Markus is the co-creator of the game. The head honcho, the big cheese, the man, the myth, the legend.