I bought a license, but I never got a code

brookslag · 09-06-2009, 12:13 PM

I bought a Mac license thru the PISD store, and the purchase is debited from my PayPal account. But, there's no sign on PISD's end that I ever purchased anything. No "past purchases" or "licenses" show up in my PISD account, and I never got an email from PISD with my license code. I feel like I just lost $39.99.

Should I not have purchased thru this method? It seemed like the safest of them... I don't like purchasing in-game, typically.

So, please help. I'd like to play the game, as I've done in past versions, but I'm stuck! Thanks.

kq76 · 09-06-2009, 12:35 PM

You should probably contact PISD and/or read their FAQ. The one time I contacted them about something Paul was super fast in getting back to me with a detailed answer. It is the weekend though.

RchW · 09-06-2009, 12:56 PM

Check your spam filters. I'd find it incredible that any transaction of that nature would not generate an E-mail or a page during the transaction that you should print.

And what kq76 says.

brookslag · 09-06-2009, 02:39 PM

It's fixed up now. I did post over on the PISD message board, and Paul helped me out. Apparently just a very slow PayPal notification of my purchase went to PISD ... stuck in cyberspace somewhere!

endgame · 09-06-2009, 03:00 PM

Problem solved and closed, then.

09-06-2009, 12:13 PM	#1
brookslag Minors (Rookie Ball) Join Date: May 2004 Posts: 49	I bought a license, but I never got a code I bought a Mac license thru the PISD store, and the purchase is debited from my PayPal account. But, there's no sign on PISD's end that I ever purchased anything. No "past purchases" or "licenses" show up in my PISD account, and I never got an email from PISD with my license code. I feel like I just lost $39.99. Should I not have purchased thru this method? It seemed like the safest of them... I don't like purchasing in-game, typically. So, please help. I'd like to play the game, as I've done in past versions, but I'm stuck! Thanks.

09-06-2009, 12:35 PM	#2
kq76 Global Moderator Join Date: Nov 2002 Location: Vancouver, Canada Posts: 10,703	You should probably contact PISD and/or read their FAQ. The one time I contacted them about something Paul was super fast in getting back to me with a detailed answer. It is the weekend though. __________________ My OOTP Wishlist Your Recommended Team Nicknames, By City (A Crowdsourced Project)

09-06-2009, 12:56 PM	#3
RchW Hall Of Famer Join Date: Jul 2004 Location: The big smoke Posts: 15,628	Check your spam filters. I'd find it incredible that any transaction of that nature would not generate an E-mail or a page during the transaction that you should print. And what kq76 says. __________________ Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit

09-06-2009, 02:39 PM	#4
brookslag Minors (Rookie Ball) Join Date: May 2004 Posts: 49	All fixed It's fixed up now. I did post over on the PISD message board, and Paul helped me out. Apparently just a very slow PayPal notification of my purchase went to PISD ... stuck in cyberspace somewhere!

09-06-2009, 03:00 PM	#5
endgame Hall Of Famer Join Date: Aug 2002 Posts: 16,843	Problem solved and closed, then. __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________