Crashes while opening

drewandpedey · 03-18-2019, 10:40 AM

Have tried re-installing and re-downloading but neither have worked. When I try to open the game it says "OOTP has found that the Crashed_on_startup flag is set". After it crashes, it gives the standard big Apple problem report.

Goalie39 · 03-18-2019, 10:53 AM

Same issue

Running osx 10.11.6 on a 13in MacBook Pro, 2.9 i7, 16GB RAM

Markus Heinsohn · 03-18-2019, 10:56 AM

Can you paste the crash report here please?

drewandpedey · 03-18-2019, 10:57 AM

I'm also on mac. Im on a MacBook Air running osx 10.10.5, 1.4 i5. Glad I'm not the only one having the issue.

drewandpedey · 03-18-2019, 10:59 AM

Quote:

Originally Posted by Markus Heinsohn

Can you paste the crash report here please?

Process: OOTP Baseball 20 [534]
Path: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Identifier: com.ootpdevelopments.ootp20macappstore
Version: 20.0.22 (22)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: OOTP Baseball 20 [534]
User ID: 501

Date/Time: 2019-03-18 11:53:36.665 -0400
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: A5CA38B3-2C85-59D7-4B94-B826E45A65BC

Time Awake Since Boot: 640 seconds

Crashed Thread: 7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Dyld Error Message:
Symbol not found: _clock_gettime
Referenced from: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

(hopefully that's the part you need)

Markus Heinsohn · 03-18-2019, 11:00 AM

Quote:

Originally Posted by drewandpedey

Process: OOTP Baseball 20 [534]
Path: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Identifier: com.ootpdevelopments.ootp20macappstore
Version: 20.0.22 (22)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: OOTP Baseball 20 [534]
User ID: 501

Date/Time: 2019-03-18 11:53:36.665 -0400
OS Version: Mac OS X 10.10.5 (14F2511)
Report Version: 11
Anonymous UUID: A5CA38B3-2C85-59D7-4B94-B826E45A65BC

Time Awake Since Boot: 640 seconds

Crashed Thread: 7

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000

Dyld Error Message:
Symbol not found: _clock_gettime
Referenced from: /Volumes/VOLUME/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

(hopefully that's the part you need)

Nope, I need the entire thing please.

drewandpedey · 03-18-2019, 11:03 AM

https://docs.google.com/document/d/1...it?usp=sharing

Goalie39 · 03-18-2019, 11:04 AM

Here you go

Matt

Markus Heinsohn · 03-18-2019, 11:09 AM

OK, unfortunately this does not really tell me why it crashes, sorry. We'll investigate.

Matthoppy92 · 03-18-2019, 11:09 AM

I too am having the same issue and message. I am running a MacBook with OS X El Capitan 10.11.6

Markus Heinsohn · 03-18-2019, 11:23 AM

It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!

Goalie39 · 03-18-2019, 11:37 AM

Quote:

Originally Posted by Markus Heinsohn

It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!

Thanks Markus for the update. Hopefully that fixes our issue!

Best
Matt

drewandpedey · 03-18-2019, 11:50 AM

Quote:

Originally Posted by Markus Heinsohn

It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14.

We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience!

Thank you!

Lukas Berger · 03-18-2019, 11:50 AM

We could use a trace from one of your guys who are having this problem, it might help us narrow things down.

Do activate that,
in /Users/<user name>/Library/Applications Support/ there should be OOTP 20 and a /data/config folder.

Edit the file app.cfg and set the trace_mode line to 1. Like this:

trace_mode
1

Or, alternately, open the console, cd/navigate to /Applications/OOTP Baseball 20.app/Content/MacOS/ and enter
./"OOTP Baseball 20" tracemode

Start the game again, then when it crashes, you'll find a trace file in application support/OOTP20/data/debug

If it's not there, check both the application support folder and the OOTP20 folder, it should be in one of those places

Goalie39 · 03-18-2019, 12:04 PM

Quote:

Originally Posted by Lukas Berger

We could use a trace from one of your guys who are having this problem, it might help us narrow things down.

Do activate that,
in /Users/<user name>/Library/Applications Support/ there should be OOTP 20 and a /data/config folder.

Edit the file app.cfg and set the trace_mode line to 1. Like this:

trace_mode
1

Or, alternately, open the console, cd/navigate to /Applications/OOTP Baseball 20.app/Content/MacOS/ and enter
./"OOTP Baseball 20" tracemode

Start the game again, then when it crashes, you'll find a trace file in application support/OOTP20/data/debug

If it's not there, check both the application support folder and the OOTP20 folder, it should be in one of those places

Last login: Mon Mar 18 12:56:19 on ttys000
Macintosh:~ masteringmac$ /Applications/OOTP\ Baseball\ 20.app/Contents/MacOS/OOTP\ Baseball\ 20 ; exit;
dyld: lazy symbol binding failed: Symbol not found: _clock_gettime
Referenced from: /Applications/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

dyld: Symbol not found: _clock_gettime
Referenced from: /Applications/OOTP Baseball 20.app/Contents/MacOS/OOTP Baseball 20
Expected in: /usr/lib/libSystem.B.dylib

Trace/BPT trap: 5
logout
Saving session...
...copying shared history...
...saving history...truncating history files...
...completed.
Deleting expired sessions...7 completed.

[Process completed]

Lukas Berger · 03-18-2019, 12:11 PM

We should have a new Mac build coming out to test a potential fix for folks having this issue before too long.

drewandpedey · 03-18-2019, 12:21 PM

Quote:

Originally Posted by Lukas Berger

We should have a new Mac build coming out to test a potential fix for folks having this issue before too long.

Awesome, thanks a ton!

Lukas Berger · 03-18-2019, 03:15 PM

We're still working on this guys.

Looks like it's definitely related to some outdated features in the older Mac OS, but we're trying to find a workaround. I doubt we'll have anything for you before tomorrow at the earliest though. Sorry

Matt Arnold · 03-18-2019, 04:15 PM

Quote:

Originally Posted by Lukas Berger

We're still working on this guys.

Looks like it's definitely related to some outdated features in the older Mac OS, but we're trying to find a workaround. I doubt we'll have anything for you before tomorrow at the earliest though. Sorry

Yes, sorry. We'll work towards a fix and will let you know. It should work on anyone 10.12 or higher, so if you're having a crash issue on any new macs, please open a new thread for them to work through.

drewandpedey · 03-18-2019, 09:43 PM

Quote:

Originally Posted by Matt Arnold

Yes, sorry. We'll work towards a fix and will let you know. It should work on anyone 10.12 or higher, so if you're having a crash issue on any new macs, please open a new thread for them to work through.

No need to apologize, its the beta! Stuff happens. Thanks for your work on this and excited to play when it gets fixed!

03-18-2019, 10:40 AM	#1
drewandpedey Minors (Double A) Join Date: May 2018 Location: Boston Posts: 158 Blog Entries: 1	Crashes while opening Have tried re-installing and re-downloading but neither have worked. When I try to open the game it says "OOTP has found that the Crashed_on_startup flag is set". After it crashes, it gives the standard big Apple problem report.

03-18-2019, 10:56 AM	#3
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	Can you paste the crash report here please? __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-18-2019, 11:03 AM	#7
drewandpedey Minors (Double A) Join Date: May 2018 Location: Boston Posts: 158 Blog Entries: 1	https://docs.google.com/document/d/1...it?usp=sharing Last edited by drewandpedey; 03-18-2019 at 11:09 AM.

03-18-2019, 11:09 AM	#9
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	OK, unfortunately this does not really tell me why it crashes, sorry. We'll investigate. __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-18-2019, 11:23 AM	#11
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	It seems this may be because of outdated libraries on your systems, all reports are MacOS 10.11 or earlier, and the current version is 10.14. We are investigating and hope to fix this with the update on Wednesday. Sorry for the inconvenience! __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-18-2019, 10:53 AM	#2
Goalie39 Minors (Single A) Join Date: Oct 2018 Posts: 82	Same issue Running osx 10.11.6 on a 13in MacBook Pro, 2.9 i7, 16GB RAM

03-18-2019, 10:57 AM	#4
drewandpedey Minors (Double A) Join Date: May 2018 Location: Boston Posts: 158 Blog Entries: 1	I'm also on mac. Im on a MacBook Air running osx 10.10.5, 1.4 i5. Glad I'm not the only one having the issue.

03-18-2019, 11:09 AM	#10
Matthoppy92 Bat Boy Join Date: Mar 2019 Posts: 2	I too am having the same issue and message. I am running a MacBook with OS X El Capitan 10.11.6

03-18-2019, 11:50 AM	#14
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,880	We could use a trace from one of your guys who are having this problem, it might help us narrow things down. Do activate that, in /Users/<user name>/Library/Applications Support/ there should be OOTP 20 and a /data/config folder. Edit the file app.cfg and set the trace_mode line to 1. Like this: trace_mode 1 Or, alternately, open the console, cd/navigate to /Applications/OOTP Baseball 20.app/Content/MacOS/ and enter ./"OOTP Baseball 20" tracemode Start the game again, then when it crashes, you'll find a trace file in application support/OOTP20/data/debug If it's not there, check both the application support folder and the OOTP20 folder, it should be in one of those places __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

03-18-2019, 12:11 PM	#16
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,880	We should have a new Mac build coming out to test a potential fix for folks having this issue before too long. __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here

03-18-2019, 03:15 PM	#18
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 19,880	We're still working on this guys. Looks like it's definitely related to some outdated features in the older Mac OS, but we're trying to find a workaround. I doubt we'll have anything for you before tomorrow at the earliest though. Sorry __________________ lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here