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OOTP 16 - Technical Support If you have problems with the game, please see here. |
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08-08-2015, 06:18 AM | #1 |
Minors (Rookie Ball)
Join Date: Aug 2015
Posts: 35
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How long does it take to resolve technical issues?
I have ticket #13148.
Is more than 3 days turnaround time normal? Am I being too impatient? Please help. |
08-08-2015, 07:55 PM | #2 |
Hall Of Famer
Join Date: Mar 2013
Location: Midland, MI
Posts: 3,421
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Mine was a little over a week. I'd say to wait at least a week before dropping a reminder.
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https://forums.ootpdevelopments.com/...00&postcount=1 |
08-08-2015, 10:32 PM | #3 |
Minors (Rookie Ball)
Join Date: Aug 2015
Posts: 35
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Ok, thanks. I already did drop a reminder. I'll wait until next weekend.
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01-12-2016, 09:12 PM | #4 |
Minors (Rookie Ball)
Join Date: Apr 2010
Posts: 22
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I sent in a ticket on Dec 19 and have heard absolutely nothing. I sent in another one a few days ago. Am I missing something? I just need to find out how when a hard drive cashes how do I go about getting the game on my new pc.
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01-12-2016, 11:49 PM | #5 | |
Baseball Community Manager
Join Date: Dec 2015
Location: New Jersey
Posts: 151
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Quote:
If you've only used the license on that once PC, reactivating it with the same code should work. However, if it doesn't, please open a support ticket Submit a ticket - Powered by Kayako Help Desk Software and they can clear our your old installs and get you going. Feel free to PM me if you have any other questions or want to send me your open ticket number so I can follow up with them if what I said doesn't work. Hopefully we can get you straightened out ASAP.
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Head of Community for Out of the Park Developments. Out of the Park Baseball 25 is available to pre-order at our Webstore or you can add it to your Steam Wishlist. OOTP Baseball Go 24 is available on the Google Play, and the iOS App Store. Follow us on X / Instagram / Facebook / Twitch / YouTube. Check out the video archives of my Acuña Matata Braves, ShoTime Angels, Redbirds Rising Cardinals and Chicago Hope White Sox franchises. |
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02-16-2016, 12:02 PM | #6 |
Bat Boy
Join Date: Feb 2016
Posts: 1
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Activation error
edit: Please disregard I figured out how to activate manually.
Yesterday I bought OOTP16 but have not been able to enjoy it yet due to this activation error: eWeb_ActivateSerialNumber returned 0xE0000003 (ENGINE_INTERNAL_ERROR) Any ideas on how to remedy this? I am chompin at the bit to play my new game. My ticket number is 14979 thanks! Last edited by Crumley; 02-16-2016 at 12:36 PM. Reason: I figured out how to activate manually |
10-21-2016, 08:35 AM | #7 |
Minors (Rookie Ball)
Join Date: Aug 2009
Posts: 44
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I have ticket number 17199 if anyone knows a solution. I last heard a reply on Oct 6.
Thanks |
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