my cards keep getting deactivated - Page 2

atabakin · 03-22-2019, 09:43 PM

Quote:

Originally Posted by Lukas Berger

Sorry about this guys!

There's a bug that can cause this to happen on occasion right now, as the changes you make in game do not get properly submitted to the server. We've figured out the problem and will have a fix asasp.

If you submit each sim cycle until you see the correct players showing up in the box score of their next game, (which shows things made it through to the server) things should be ok at that point.

So here you said that you guys figured out the problem, but Kris just posted (more than five hours later) saying that the issue is being investigated. Is the issue known or not?

Khlod · 03-22-2019, 10:18 PM

When team is submitted before the simulations starts, this bug never happen. SUBMIT OFTEN!

atabakin · 03-22-2019, 10:38 PM

Quote:

Originally Posted by Khlod

When team is submitted before the simulations starts, this bug never happen. SUBMIT OFTEN!

Everyone having this problem is submitting very often without the expected results. This is OOTP's issue, not the fault of the user.

petdawg · 03-22-2019, 10:44 PM

The lack of any sort of update on this issue is an embarrassment to what they call customer service!

Arobbins · 03-22-2019, 10:45 PM

Hopefully taking auto roster submit will 'fix' it, for now.

NILG · 03-23-2019, 01:37 AM

I am still having this same problem. Wanted to pass along that it is still there in current build.

bailey · 03-23-2019, 01:51 AM

I didn't have a problem until I went over the reserve roster limit of 175.

moalkha · 03-23-2019, 03:32 AM

Still doesn’t work. I’m unable to use any card acquired after the first league game.

moalkha · 03-23-2019, 03:37 AM

Quote:

Originally Posted by NILG

I am still having this same problem. Wanted to pass along that it is still there in current build.

Yes, it still doesn’t work

Markus Heinsohn · 03-23-2019, 04:03 AM

Sorry for this! There is a possible workaround, if you do not set up individual player strategies then things should stick. Can you try this please?

moalkha · 03-23-2019, 04:19 AM

Quote:

Originally Posted by Markus Heinsohn

Sorry for this! There is a possible workaround, if you do not set up individual player strategies then things should stick. Can you try this please?

I didn’t set up individual strategies, so this is not an option for me.
Right now I’m not even able to start perfect team because I’m getting the error message “ could not sync your cards. Please retry”

Markus Heinsohn · 03-23-2019, 04:24 AM

Quote:

Originally Posted by moalkha

I didn’t set up individual strategies, so this is not an option for me.
Right now I’m not even able to start perfect team because I’m getting the error message “ could not sync your cards. Please retry”

This message indicates a problem with your internet connection. Please try to reboot your system and start OOTP again.

Regarding the deactivated players, we plan to release a hotfix patch for this today.

moalkha · 03-23-2019, 04:38 AM

Quote:

Originally Posted by Markus Heinsohn

This message indicates a problem with your internet connection. Please try to reboot your system and start OOTP again.

Regarding the deactivated players, we plan to release a hotfix patch for this today.

Internet is not the issue as I can play OOTP 19 without problems right now, but I'm unable to play 20.

I even uninstalled and reinstalled the game but I still get the error message.

Lukas Berger · 03-23-2019, 04:42 AM

Quote:

Originally Posted by moalkha

Internet is not the issue as I can play OOTP 19 without problems right now, but I'm unable to play 20.

I even uninstall and reinstall the game but I still get the error message.

Can you close out of the game, then go to your saved_games folder (Should be in C:\Users\Yourusername\Documents\Out of the Park Developments\OOTP Baseball 20\saved_games on a typical Windows install) and delete any folders there ending in .pt

Then restart.

Can you get in the game now?

moalkha · 03-23-2019, 04:45 AM

Quote:

Originally Posted by Lukas Berger

Can you close out of the game, then go to your saved_games folder (Should be in C:\Users\Yourusername\Documents\Out of the Park Developments\OOTP Baseball 20\saved_games on a typical Windows install) and delete any folders there ending in .pt

Then restart.

Can you get in the game now?

It didn't work. I canceled all folders and restarted the game but the error message is still there.

moalkha · 03-23-2019, 04:48 AM

The strange thing is that on the menu side of normal OOTP, under the tab "continue game" there is the Perfect team league save.

I didn't set up a normal OOTP games so far, therefore there should not be a game to continue.

Markus Heinsohn · 03-23-2019, 04:52 AM

OK, let's try to work this through. First, it is impacting only a very small number of users, which is good, but obviously bad for those that indeed have this problem.

Questions, what version are you using, Steam or eSellerate? I may have to contact once of you via PM and get your login data so I can reproduce this.

moalkha · 03-23-2019, 04:53 AM

It worked on the third try. Thanks.

P.s. I'm on Steam version

Markus Heinsohn · 03-23-2019, 05:03 AM

Anyone who gets this problem, what does the status line say in the Profile & Settings tab of the PT home screen? It's on the right, where it says the time of the last export / import, does it give an error code?

moalkha · 03-23-2019, 05:06 AM

Quote:

Originally Posted by Markus Heinsohn

Anyone who gets this problem, what does the status line say in the Profile & Settings tab of the PT home screen? It's on the right, where it says the time of the last export / import, does it give an error code?

Yes, error 121.

And the last imported submit was April 2, 2019 (game time obviously) just before the first leagua game

03-23-2019, 01:51 AM	#27
bailey Hall Of Famer Join Date: Jun 2005 Posts: 3,127	I didn't have a problem until I went over the reserve roster limit of 175. __________________

03-23-2019, 04:03 AM	#30
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	Sorry for this! There is a possible workaround, if you do not set up individual player strategies then things should stick. Can you try this please? __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-23-2019, 04:52 AM	#37
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	OK, let's try to work this through. First, it is impacting only a very small number of users, which is good, but obviously bad for those that indeed have this problem. Questions, what version are you using, Steam or eSellerate? I may have to contact once of you via PM and get your login data so I can reproduce this. __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-23-2019, 04:53 AM	#38
moalkha Minors (Triple A) Join Date: Apr 2015 Location: Italy Posts: 297	It worked on the third try. Thanks. P.s. I'm on Steam version Last edited by moalkha; 03-23-2019 at 04:54 AM.

03-23-2019, 05:03 AM	#39
Markus Heinsohn Developer OOTP Join Date: Dec 2001 Location: Germany Posts: 24,737	Anyone who gets this problem, what does the status line say in the Profile & Settings tab of the PT home screen? It's on the right, where it says the time of the last export / import, does it give an error code? __________________ Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android

03-22-2019, 10:18 PM	#22
Khlod Minors (Rookie Ball) Join Date: Jan 2019 Posts: 43	When team is submitted before the simulations starts, this bug never happen. SUBMIT OFTEN!

03-22-2019, 10:44 PM	#24
petdawg Minors (Rookie Ball) Join Date: Apr 2004 Posts: 47	The lack of any sort of update on this issue is an embarrassment to what they call customer service!

03-22-2019, 10:45 PM	#25
Arobbins Minors (Double A) Join Date: Aug 2018 Posts: 132	Hopefully taking auto roster submit will 'fix' it, for now.

03-23-2019, 01:37 AM	#26
NILG Bat Boy Join Date: Jan 2019 Posts: 9	I am still having this same problem. Wanted to pass along that it is still there in current build.

03-23-2019, 03:32 AM	#28
moalkha Minors (Triple A) Join Date: Apr 2015 Location: Italy Posts: 297	Still doesn’t work. I’m unable to use any card acquired after the first league game.

03-23-2019, 04:48 AM	#36
moalkha Minors (Triple A) Join Date: Apr 2015 Location: Italy Posts: 297	The strange thing is that on the menu side of normal OOTP, under the tab "continue game" there is the Perfect team league save. I didn't set up a normal OOTP games so far, therefore there should not be a game to continue.