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OOTP 20 - Technical Support This forum is for technical support and bug reports.

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Old 03-18-2019, 05:45 AM   #1
Markus Heinsohn
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Exclamation How do I get technical support & activation issue help?

If you lost your license number for OOTP 20 for PC or Mac:

- There are two codes you need to know. Firstly the order number (order ID), which starts with ST, followed by 8 numbers. Secondly the serial number, which starts with OOTP20-, followed by numbers and letters in 4 blocks. This is the number which you enter in-game to license OOTP.

- First look for the confirmation email which was sent to you by eSellerate when you purchased. Also check the SPAM or junk email filter of your email client, probably the email was moved into the junk mail folder?

- If you cannot find the email, no problem. eSellerate has an after-purchase-support page, where you can find all your orders and receipts online. Please open the after-sales-support page here. Next to "Finding your order number", in the second section on that page, enter the email address that you used when you made the purchase.

- You will receive an email which lists all your sales and order numbers. Look for the product you want to license, and copy the ORDER NUMBER. Go back to the after-purchase support web page and enter the email address and paste the order number in the text boxes on top of the page. Click on Submit.

- You'll see the after-purchase services page for your order. In the section "Product Support/Serial Numbers" on top left of the page, click on the small link "receipt".

- In the receipt, locate the Serial Number and copy it.

- Start OOTP, click on "Enter License" and paste the serial number ("OOTP20-.....") into the text box. (Ctrl + V on the PC, Cmd + V on the Mac)

- Play Ball!

If the game does not install or run for you, try this:
- If you get a Windows Defender warning when running the installer, click the "More Info" link and then the button to run the app anyway.
- Reboot your system
- Disable virus scanners running in the background
- Don't have other programs open in the background
- Update your graphic card drivers
- If you are on the PC, run the game / installer as admin (right-click on icon, select run as admin)
- If you are on a Mac, please make sure you run at least OSX version 10.7 or better.

If you have issues with the game looking blurry or the display being cut off under Windows, please try the following:

Locate the OOTP 20 shortcut (or the OOTP20.exe), right-click it, select properties, select the compatibility tab and toggle the setting for high DPI scaling. Restart the game. That should fix the issue!

OOTP Developments uses a ticketing and knowledge base system that will help ensure that we don't lose track of support requests, and that we are able to provide as many helpful answers to your questions up front.

Before submitting a ticket, please search our Knowledge Base. The answer to your question may already be there!

Support requests should now be submitted by filing a support ticket here: File a Support Ticket.

Once you submit a support request, you will receive an e-mail with a specific ticket number, as well as an account login. You can check on the status of your ticket online and refer back to that ticket number if you ever need to follow up with us.

If you have problems with FaceGen, 3D or the game crashing, please see here:

Licensing does not work?

For activation issues, please see here: Activation Problems

Please accept our apologies if the license process on release day does not work as smooth as it usually does.

Last edited by Andreas Raht; 09-02-2019 at 05:17 AM.
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