Game won’t start up

fatzidane · 02-26-2018, 11:07 AM

Hi

Just downloaded the game off steam. Installed ok but when I come to play it game won’t start. Comes up on screen launching but then nothing, tried uninstalling etc but same thing. Installed a different game and that fires up ok. Any help would be appreciated.

JeffR · 02-27-2018, 02:45 AM

First thing to try is exiting and restarting the Steam client, that sometimes helps so it's worth a quick try.

If it's not starting after that, then you'll want to make sure it installed properly - right-click on the game in your library, select Properties, then the Local Files tab, then "Verify Integrity of Game Files."

If that still doesn't fix it, then we'll need to know a few more details, particularly the operating system you're running on (one thing that can prevent it from starting is an older Mac OS) and what exactly you're seeing when you try to start it, i.e. is the Steam window that says it's launching appearing, nothing at all, or something else?

fatzidane · 02-27-2018, 03:40 AM

Ok, I tried the verifying the game files which didn't work.

I'm using a msi gaming notebook, windows 8.

When I try to start the game, the window pops up for a few seconds to say game is launching then nothing. I've tried uninstalling and reinstalling steam etc. Seems to be the only game that doesn't fire up on steam?

Thanks

fatzidane · 02-27-2018, 04:09 AM

Not sure if it helps but I've just downloaded FHM3 from my library and that works.

JeffR · 02-28-2018, 01:46 AM

Interesting that FHM3 works, there aren't huge differences in the ways the games load.

What resolution is your screen using? You'd normally still get a badly-sized start screen if it was e.g. too small, but it might be some kind of unusual situation.

Another possibility: your antivirus. You may need to whitelist FHM4 specifically to get it to start.

fatzidane · 03-02-2018, 02:23 AM

resolution ive got is 1920 x 1080

tried the whitelisting but again nothing

JeffR · 03-03-2018, 05:40 AM

No issues there, then. Let's see if it runs when you launch it directly - go to C:\Program Files (x86)\Steam\steamapps\common\Franchise Hockey Manager 4, right-click on fhm4.exe and choose "Run as Administrator." Anything then?

fatzidane · 03-03-2018, 06:49 AM

Ok done that, its come up with system error

"The program can't start because api-ms-win-crt-runtime- l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem"

Whatever that is lol.

fatzidane · 03-03-2018, 07:33 PM

Managed to get it going, thanks for your help with this Jeff

JeffR · 03-04-2018, 07:36 AM

Glad to hear you got it going. Sounds like a corrupted Windows runtime file, I'll know now to have people to try running it from the .exe when this happens in Steam.

02-26-2018, 11:07 AM	#1
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	Game won’t start up Hi Just downloaded the game off steam. Installed ok but when I come to play it game won’t start. Comes up on screen launching but then nothing, tried uninstalling etc but same thing. Installed a different game and that fires up ok. Any help would be appreciated.

02-27-2018, 02:45 AM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	First thing to try is exiting and restarting the Steam client, that sometimes helps so it's worth a quick try. If it's not starting after that, then you'll want to make sure it installed properly - right-click on the game in your library, select Properties, then the Local Files tab, then "Verify Integrity of Game Files." If that still doesn't fix it, then we'll need to know a few more details, particularly the operating system you're running on (one thing that can prevent it from starting is an older Mac OS) and what exactly you're seeing when you try to start it, i.e. is the Steam window that says it's launching appearing, nothing at all, or something else?

02-27-2018, 03:40 AM	#3
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	Ok, I tried the verifying the game files which didn't work. I'm using a msi gaming notebook, windows 8. When I try to start the game, the window pops up for a few seconds to say game is launching then nothing. I've tried uninstalling and reinstalling steam etc. Seems to be the only game that doesn't fire up on steam? Thanks

02-27-2018, 04:09 AM	#4
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	Not sure if it helps but I've just downloaded FHM3 from my library and that works.

02-28-2018, 01:46 AM	#5
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	Interesting that FHM3 works, there aren't huge differences in the ways the games load. What resolution is your screen using? You'd normally still get a badly-sized start screen if it was e.g. too small, but it might be some kind of unusual situation. Another possibility: your antivirus. You may need to whitelist FHM4 specifically to get it to start.

03-02-2018, 02:23 AM	#6
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	resolution ive got is 1920 x 1080 tried the whitelisting but again nothing

03-03-2018, 05:40 AM	#7
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	No issues there, then. Let's see if it runs when you launch it directly - go to C:\Program Files (x86)\Steam\steamapps\common\Franchise Hockey Manager 4, right-click on fhm4.exe and choose "Run as Administrator." Anything then?

03-03-2018, 06:49 AM	#8
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	Ok done that, its come up with system error "The program can't start because api-ms-win-crt-runtime- l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem" Whatever that is lol.

03-03-2018, 07:33 PM	#9
fatzidane Bat Boy Join Date: Feb 2018 Posts: 6	Managed to get it going, thanks for your help with this Jeff

03-04-2018, 07:36 AM	#10
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 16,623	Glad to hear you got it going. Sounds like a corrupted Windows runtime file, I'll know now to have people to try running it from the .exe when this happens in Steam.