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02-24-2010, 12:06 PM | #1 |
Hall Of Famer
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How do I get Technical Support?
OOTP Developments uses a ticketing and knowledge base system that will help ensure that we don't lose track of support requests, and that we are able to provide as many helpful anwers to your questions up front.
Before submitting a ticket, please search our Knowledge Base. The answer to your question may already be there! Support requests should now be submitted through our support site. Once you submit a support request, you will receive an e-mail with a specific ticket number, as well as an account login. You can check on the status of your ticket online and refer back to that ticket number if you ever need to follow up with us.
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Come check out my dynasty report, Funky Times! Last edited by battists; 04-09-2010 at 02:19 PM. |
04-09-2010, 02:34 PM | #2 |
Minors (Double A)
Join Date: Oct 2005
Location: Nevada
Posts: 133
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and an excellent system it is... I've already used it once... 2nd to none.
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04-15-2010, 06:30 PM | #3 |
Hall Of Famer
Join Date: Apr 2002
Location: Iowa
Posts: 6,104
Infractions: 0/1 (1)
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Congrats to OOTP Developments on your new tech support system. Just used it for the first time and have to say this is second to none. Top notch service all the way.
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04-15-2010, 07:27 PM | #4 |
Hall Of Famer
Join Date: Aug 2002
Posts: 16,843
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I'm going to invent a problem just to test this out.
Seems to be going well, though. Good work, guys.
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"Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________ |
04-16-2010, 10:15 PM | #5 |
All Star Reserve
Join Date: Mar 2003
Posts: 633
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Just curious, is there a way to see all the submitted issues by everyone? I couldn't find that but would be helpful to see what people are reporting like you used to be able within the support forum.
Thanks! |
04-17-2010, 08:33 PM | #6 |
Minors (Single A)
Join Date: Dec 2008
Posts: 57
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Support Question
How long should I wait for a reply in the support room before I post another ticket? It has been three days.
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04-17-2010, 08:45 PM | #7 |
Hall Of Famer
Join Date: Jul 2004
Location: The big smoke
Posts: 15,628
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Did you get a confirming E-mail?
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Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit |
04-17-2010, 11:51 PM | #8 |
Hall Of Famer
Join Date: May 2002
Posts: 2,278
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I'm really sorry about that. Can you send me a PM and let me know your ticket ID? Once you do, I'll look it up and see what's happening.
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04-25-2010, 05:21 PM | #9 |
All Star Reserve
Join Date: Jun 2002
Location: Madison, WI
Posts: 867
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Steve, I am confused by this new system. I have a minor bug to report from a PbP. Do I use the "support site" to log it?
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04-25-2010, 06:53 PM | #10 |
Hall Of Famer
Join Date: Feb 2003
Location: Omaha - Home of the College World Series!
Posts: 2,857
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Not trying to answer for him, but I ran into the same issue a week ago and was directed to log it into the system.
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Life is Good! |
04-26-2010, 09:20 AM | #11 |
Minors (Triple A)
Join Date: Nov 2008
Location: Central Florida
Posts: 245
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I have used the support site for two minor issues and have received prompt replies. I think if anyone runs across anything that they think can/should be patched, then go to the support site and these guys will at least take a good look at it in a timely manner.
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04-26-2010, 02:55 PM | #12 |
Hall Of Famer
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Yes, please!
__________________
Come check out my dynasty report, Funky Times! |
04-26-2010, 03:35 PM | #13 |
Minors (Rookie Ball)
Join Date: Apr 2010
Posts: 22
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I sent in a ticket a cpl days ago and have yet to hear back. My hard drive crashed and when I go to where it says to re download otp11 it says I have used up my download limit. I only downloaded the game once on my previous computer. I even tried to call e-sellerate(the web store) and left a message but have heard nothing back. can someone please direct me what to do next ? I did receive an email stating they received the ticket, but nothing else.
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04-26-2010, 03:48 PM | #14 | |
Hall Of Famer
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Quote:
Thanks!
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Come check out my dynasty report, Funky Times! |
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05-04-2010, 04:32 PM | #15 |
All Star Reserve
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Ticket ?
Can a mod please respond? I put a ticket in #KMP-J11779 Over a week ago, with what I considered a high priority since I can't play my league, but nothing but my tic # and a response that you will et back to me. How long should this take?
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05-04-2010, 05:00 PM | #16 | |
Hall Of Famer
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Quote:
Just, please be patient. Right now is the highest-volume time of year for us. Thanks!
__________________
Come check out my dynasty report, Funky Times! |
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05-04-2010, 05:38 PM | #17 | |
All Star Reserve
Join Date: Mar 2007
Location: Pictured Above: Buck Barnett - Best Pitcher in OOTP History!
Posts: 957
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Quote:
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05-31-2010, 08:37 PM | #18 |
Bat Boy
Join Date: Jun 2009
Posts: 19
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I can't believe how much of a pain getting help for this game is. OOTP 11 is by far the best baseball game on the market. But unfortunately everytime I try to play it immediately crashes when I attempt to open my inbox or receive a message, just like version 10 did. I am incredibly frustrated and I need either answers or a refund, because at this point my game is worthless.
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06-01-2010, 04:44 AM | #19 | |
Hall Of Famer
Join Date: May 2002
Posts: 2,278
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Quote:
Did you submit a support ticket for this? If not, please click the link in my sig and do so. This problem sounds like one that has a fix described in the knowledge base. Here's a link to the relevant article: Game crashes whenever you click on a button, menu or tab Did you already try that? If this doesn't help and you already have a ticket open, could you please give me your ticket ID?
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Last edited by old timer; 06-01-2010 at 04:45 AM. |
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07-06-2010, 12:28 AM | #20 |
Bat Boy
Join Date: Jul 2010
Posts: 5
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Am very new to the IT and web site process... Also this information is good for me...
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