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Old 03-24-2019, 05:02 PM   #1
Big T
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Accidentially Purchased a Steam Key

Ok I accidently purchased on Steam, thats all I need is another password to forget and get frustrated with. Is there a way to cancel that license and purchase it for a direct download to my PC.
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Old 03-24-2019, 05:05 PM   #2
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Ok I accidently purchased on Steam, thats all I need is another password to forget and get frustrated with. Is there a way to cancel that license and purchase it for a direct download to my PC.
Steam has a return policy you should look at.
The refund request must be made within two weeks of the original purchase, and the content in question must have less than two hours of playtime.
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Old 03-24-2019, 05:10 PM   #3
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Steam has a return policy you should look at.
The refund request must be made within two weeks of the original purchase, and the content in question must have less than two hours of playtime.
Awesome, but I do not have a Steam Account.
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Old 03-24-2019, 05:14 PM   #4
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Awesome, but I do not have a Steam Account.
I believe, (I might be wrong):
You can not purchase a game unless you have steam account.
You need a steam account to do any transactions. I believe your email account, may be your steam account.
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Old 03-24-2019, 05:17 PM   #5
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I just tried to buy the game on steam, not using a steam account.
Steam would not let me buy the game without an account.
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Old 03-24-2019, 05:31 PM   #6
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I believe, (I might be wrong):
You can not purchase a game unless you have steam account.
You need a steam account to do any transactions. I believe your email account, may be your steam account.
Well I purchased the game, tells me I have a Steam Reg number which doesn't work on my PC Download and I was never asked anything about Steam account. I have now created a steam account looking for a refund and there is no record of my purchase.
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Old 03-24-2019, 05:39 PM   #7
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Well I purchased the game, tells me I have a Steam Reg number which doesn't work on my PC Download and I was never asked anything about Steam account. I have now created a steam account looking for a refund and there is no record of my purchase.
I'm not saying you are a liar, I'm just saying I do not know how you did it.
All games purchased have to be linked to a steam account.
No account, no game.

Block out your personal information and post the payment confirmation email, you received from Steam. I might be able to help you then.

Edit. You bought this game from a 3rd party site. If that's the case, and I think it is, you may be out of luck.

Last edited by Pirates; 03-24-2019 at 05:40 PM.
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Old 03-24-2019, 05:40 PM   #8
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Well I purchased the game, tells me I have a Steam Reg number which doesn't work on my PC Download and I was never asked anything about Steam account. I have now created a steam account looking for a refund and there is no record of my purchase.
Did you buy through our website? If so, Steam won't directly have a record of your purchase.

To get a refund, open a support ticket and include the email you used when ordering the game or your order number, and we'll get you the refund as soon as possible.
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Old 03-24-2019, 05:42 PM   #9
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I'm not saying you are a liar, I'm just saying I do not know how you did it.
All games purchased have to be linked to a steam account.
No account, no game.

Block out your personal information and post the payment confirmation email, you received from Steam. I might be able to help you then.
Oh Sorry, I did not think you called me one LOL, I guess I am frustrated as I had no intent to purchase through Steam and I have been getting ZERO help from Steam support.

Last edited by Big T; 03-24-2019 at 05:45 PM.
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Old 03-24-2019, 05:43 PM   #10
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Where did you buy it from? What store? Send us the store link.

You can't purchase steam games on steam without an account. Even if your purchase a steam game as a gift you can't purchase it without an account.

When you buy from steam for yourself it just shows up under your account you don't get any kind of key.

Only time you get a steam key is when someone other than steam is selling a key.
like some devs sell steam keys instead of direct downloads.

Or steam key resellers sell keys.
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Old 03-24-2019, 05:44 PM   #11
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Did you buy through our website? If so, Steam won't directly have a record of your purchase.

To get a refund, open a support ticket and include the email you used when ordering the game or your order number, and we'll get you the refund as soon as possible.
Yes I did buy it through the website. That would be awesome. In the meantime I have downloaded the game from the Website, should I just purchase another license and await a refund.
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Old 03-24-2019, 05:45 PM   #12
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Did you buy through our website? If so, Steam won't directly have a record of your purchase.

To get a refund, open a support ticket and include the email you used when ordering the game or your order number, and we'll get you the refund as soon as possible.
When I click buy on steam, which is a purchase option on your website, it takes me directly to steam. Is there another way to buy a steam game on your site without going to steam to make the purchase?

Thank you.
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Old 03-25-2019, 06:44 AM   #13
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I did the same thing yesterday. D'oh!
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Old 03-25-2019, 08:09 AM   #14
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Originally Posted by Pirates View Post
When I click buy on steam, which is a purchase option on your website, it takes me directly to steam. Is there another way to buy a steam game on your site without going to steam to make the purchase?

Thank you.
There is. If you go to the store page, there's the option to purchase a Steam key directly from us.
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Old 03-25-2019, 05:50 PM   #15
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lol
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Old 03-27-2019, 07:30 PM   #16
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If all else fails your credit card company should refund the cost for you.
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