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FHM 3 - Technical Support Need help or want to report a bug? This is the right place. |
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06-27-2017, 03:31 AM | #1 |
Minors (Triple A)
Join Date: Feb 2015
Posts: 218
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Cant see anything
cant see any of his ratings
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06-27-2017, 06:02 AM | #2 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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It looks like the game does not load the graphics. Could you please post a trace file so we can look at the paths the game uses?
Thanks!
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06-27-2017, 11:06 AM | #3 |
Minors (Triple A)
Join Date: Feb 2015
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06-27-2017, 11:15 AM | #4 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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From the start-screen go to Settings -> Troubleshooting and enable "Enable Debug Trace".
Then close the game and restart. Again go to the Troubleshooting page and "Open trace file". Copy & paste the contend here or send the file to me at sebastian@ootpdevelopments.com
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06-27-2017, 12:17 PM | #5 | |
Minors (Triple A)
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Quote:
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“The more you play baseball, the less depends on your athletic ability. It’s a mental war more than anything.” – Alex Rodriguez |
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06-27-2017, 01:11 PM | #6 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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It looks like you installed the game into a space where the game can´t write to (so it will not create the /debug folder and the trace file).
Can you make sure that the data folder is in a place where you have writing permissions? What happens when you use the other button to open the custom data folder?
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06-28-2017, 01:27 AM | #7 | |
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Join Date: Feb 2015
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Quote:
2017-06-28 13:24:30 Running on MS Windows 2017-06-28 13:24:30 Command line arguments: 2017-06-28 13:24:30 1.: C:\Program Files (x86\steamapps\common\Franchise Hockey Manager 3\fhm3.exe 2017-06-28 13:24:30 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL) 2017-06-28 13:24:30 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling) 2017-06-28 13:24:30 Default skin path (1): C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default 2017-06-28 13:24:30 C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default 2017-06-28 13:24:31 Startup - settings.dat found and read! 2017-06-28 13:24:31 Resolution from Settings: 1920 * 1200 2017-06-28 13:24:31 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1 2017-06-28 13:24:31 Windowed Mode - Width: 1904, Height: 1001, User-Width: 1904, User-Height: 1001 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF 2017-06-28 13:24:31 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF 2017-06-28 13:24:31 No paths.cfg file found. 2017-06-28 13:24:31 No custom_folders.ini file found. 2017-06-28 13:24:31 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3' 2017-06-28 13:24:31 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3' 2017-06-28 13:24:31 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games' 2017-06-28 13:24:31 g_trace_mode flag is set. 2017-06-28 13:24:32 DMPT_APP = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3 2017-06-28 13:24:32 DMPT_APP_DATA = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data 2017-06-28 13:24:32 DMPT_PREF_DATA = C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config 2017-06-28 13:24:32 DMPT_USER_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3 2017-06-28 13:24:32 DMPT_CUST_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3 2017-06-28 13:24:32 DMPT_SAVEDGAMES = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games 2017-06-28 13:24:33 Startup - Facegen is enabled, checking OpenGL 2017-06-28 13:24:33 GLWidget - Successfully created OpenGL Context version 2.0 2017-06-28 13:24:33 GLWidget - Offscreen render surface creation successful 2017-06-28 13:24:33 GLWidget - glContext successfully created 2017-06-28 13:24:33 GLWidget - FBO check 2017-06-28 13:24:33 GLWidget - FBO supported 2017-06-28 13:24:33 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0 2017-06-28 13:24:33 GLWidget - Success: OpenGL 2.0 compatible GPU found! 2017-06-28 13:24:33 OpenGL version is greater than 1.4 - is_opengl_available returns true! 2017-06-28 13:24:33 Startup - Facegen is still enabled 2017-06-28 13:24:33 Startup - Successfully loaded jerseys 2017-06-28 13:24:33 Startup - Successfully loaded helmets 2017-06-28 13:24:33 Creating MYFACEGEN instance 2017-06-28 13:24:33 Rendering mode setting = 0 2017-06-28 13:24:33 Facegen rendering mode = 1 2017-06-28 13:24:43 Startup - Successfully loaded model lists 2017-06-28 13:24:55 Startup - Successfully loaded beards 2017-06-28 13:24:57 Startup - Successfully loaded hairs 2017-06-28 13:24:57 Startup - Successfully initialized Facegen 2017-06-28 13:24:59 Startup - initializing Steam callbacks 2017-06-28 13:24:59 Loading Steam workshop items list from local file 2017-06-28 13:24:59 Startup - Start finished, load Startscreen! 2017-06-28 13:24:59 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0 2017-06-28 13:24:59 GLWidget - Success: OpenGL 2.0 compatible GPU found! 2017-06-28 13:24:59 Received stats and achievements from Steam 2017-06-28 13:24:59 Loading Steam workshop items list from local file |
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06-28-2017, 06:36 AM | #8 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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Does not look bad but I have at least an idea what you could try (we had it in the past that some special characters interfered with the skin loading process).
If possible, could you uninstall and then install cleanly again to a spot like e.g. C:\Games or something similar and look if it works then?
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06-28-2017, 07:47 AM | #9 | |
Minors (Triple A)
Join Date: Feb 2015
Posts: 218
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Quote:
Sent from my SM-T710 using Tapatalk
__________________
“The more you play baseball, the less depends on your athletic ability. It’s a mental war more than anything.” – Alex Rodriguez |
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06-28-2017, 08:30 AM | #10 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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Could you post another trace file with the new location?
It is really strange because it looks correct, it just does not load the graphics. By the way: are the other screens ok or do they have no graphics as well?
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Buy Franchise Hockey Manager 10 Last edited by Sebastian Palkowski; 06-28-2017 at 08:31 AM. |
06-28-2017, 08:47 AM | #11 |
Minors (Triple A)
Join Date: Feb 2015
Posts: 218
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They dont have graphics either
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“The more you play baseball, the less depends on your athletic ability. It’s a mental war more than anything.” – Alex Rodriguez |
06-28-2017, 09:07 AM | #12 | |
Minors (Triple A)
Join Date: Feb 2015
Posts: 218
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Quote:
2017-06-28 21:00:45 Running on MS Windows 2017-06-28 21:00:45 Command line arguments: 2017-06-28 21:00:45 1.: C:\Program Files (x86\steamapps\common\Franchise Hockey Manager 3\fhm3.exe 2017-06-28 21:00:45 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL) 2017-06-28 21:00:45 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling) 2017-06-28 21:00:45 Default skin path (1): C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default 2017-06-28 21:00:45 C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/skins/default 2017-06-28 21:00:45 Startup - settings.dat found and read! 2017-06-28 21:00:45 Resolution from Settings: 1920 * 1200 2017-06-28 21:00:45 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1 2017-06-28 21:00:45 Windowed Mode - Width: 1904, Height: 1001, User-Width: 1904, User-Height: 1001 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF 2017-06-28 21:00:45 Successfully loaded font file C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF 2017-06-28 21:00:45 No paths.cfg file found. 2017-06-28 21:00:45 No custom_folders.ini file found. 2017-06-28 21:00:45 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3' 2017-06-28 21:00:45 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3' 2017-06-28 21:00:45 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games' 2017-06-28 21:00:45 g_trace_mode flag is set. 2017-06-28 21:00:45 Certain sub folders not found in user data folder, will install from default_data. 2017-06-28 21:00:45 DMPT_APP = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3 2017-06-28 21:00:45 DMPT_APP_DATA = C:/Program Files (x86/steamapps/common/Franchise Hockey Manager 3/data 2017-06-28 21:00:45 DMPT_PREF_DATA = C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config 2017-06-28 21:00:45 DMPT_USER_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3 2017-06-28 21:00:45 DMPT_CUST_DATA = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3 2017-06-28 21:00:45 DMPT_SAVEDGAMES = C:/Users/LUKE/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games 2017-06-28 21:00:45 Start copying files from default_data to user data recursively, overwriting existing files: 2017-06-28 21:00:47 Counted default data files. Found 1993 files in 56 folders. 2017-06-28 21:02:31 Copied default data files with overwrite mode ON. Found 1796 files in 56 folders. Number of file copy errors = 197, number of folder errors = 0. 2017-06-28 21:02:31 Successfully wrote version string to app.cfg in C:/Users/LUKE/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config 2017-06-28 21:02:33 Startup - Facegen is enabled, checking OpenGL 2017-06-28 21:02:33 GLWidget - Successfully created OpenGL Context version 2.0 2017-06-28 21:02:33 GLWidget - Offscreen render surface creation successful 2017-06-28 21:02:33 GLWidget - glContext successfully created 2017-06-28 21:02:33 GLWidget - FBO check 2017-06-28 21:02:34 GLWidget - FBO supported 2017-06-28 21:02:34 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0 2017-06-28 21:02:34 GLWidget - Success: OpenGL 2.0 compatible GPU found! 2017-06-28 21:02:34 OpenGL version is greater than 1.4 - is_opengl_available returns true! 2017-06-28 21:02:34 Startup - Facegen is still enabled 2017-06-28 21:02:34 Startup - Successfully loaded jerseys 2017-06-28 21:02:34 Startup - Successfully loaded helmets 2017-06-28 21:02:34 Creating MYFACEGEN instance 2017-06-28 21:02:34 Rendering mode setting = 0 2017-06-28 21:02:34 Facegen rendering mode = 1 2017-06-28 21:02:40 Startup - Successfully loaded model lists 2017-06-28 21:02:47 Startup - Successfully loaded beards 2017-06-28 21:02:49 Startup - Successfully loaded hairs 2017-06-28 21:02:49 Startup - Successfully initialized Facegen 2017-06-28 21:02:50 Startup - initializing Steam callbacks 2017-06-28 21:02:50 Loading Steam workshop items list from local file 2017-06-28 21:02:50 Startup - Start finished, load Startscreen! 2017-06-28 21:02:51 GLWidget - GL_VERSION = 2.0.0 - Build 8.14.10.1930 - Version = 2.0.0 2017-06-28 21:02:51 GLWidget - Success: OpenGL 2.0 compatible GPU found! 2017-06-28 21:02:52 Received stats and achievements from Steam 2017-06-28 21:02:52 Loading Steam workshop items list from local file |
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06-29-2017, 01:18 PM | #13 |
Developer
Join Date: Mar 2002
Location: Hamburg, Germany
Posts: 5,113
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The trace shows the same path as the first one. Is that really the new trace file?
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06-29-2017, 10:33 PM | #14 | |
Minors (Triple A)
Join Date: Feb 2015
Posts: 218
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Quote:
Sent from my SM-T710 using Tapatalk
__________________
“The more you play baseball, the less depends on your athletic ability. It’s a mental war more than anything.” – Alex Rodriguez |
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