Cant play my game

tcblcommish · 09-20-2019, 10:45 AM

Downloaded the newest patch and now it says I have to license the game again. I thought I downloaded the wrong patch so I downloaded the other one and that says the exact same thing. Can someone please help?

Jubilation · 09-20-2019, 09:19 PM

I am having the same issue but I can see my continue game but is greyed out.

It keeps asking me for my esellerate serial number. I looked in my activation email and all I see is the license key. Help please.

And bought this off fastspring. Help please/

Alex Murray · 09-21-2019, 11:13 PM

Hey Gents,

Can you both let me know what error message you are getting when you attempt to "re-license" the game. We do have two distributors now since eSellerate has closed down shop. I want to make sure you both have the correct versions installed before we go running through troubleshooting. If your key starts with OOTP20 then you're an eSellerate key holder and you'll want to ensure that you downloaded the eSellerate version of our latest patch from the forum thread. Just in case.

If you did and are still getting issues. Or if you are a FastSpring holder and the recent update has caused license issues please do let me know what that error is and we'll start figuring out what has happened and what we need to do.

Thanks
Alex

Jubilation · 09-22-2019, 05:52 PM

Quote:

Originally Posted by Alex Murray

Hey Gents,

Can you both let me know what error message you are getting when you attempt to "re-license" the game. We do have two distributors now since eSellerate has closed down shop. I want to make sure you both have the correct versions installed before we go running through troubleshooting. If your key starts with OOTP20 then you're an eSellerate key holder and you'll want to ensure that you downloaded the eSellerate version of our latest patch from the forum thread. Just in case.

If you did and are still getting issues. Or if you are a FastSpring holder and the recent update has caused license issues please do let me know what that error is and we'll start figuring out what has happened and what we need to do.

Thanks
Alex

I am a FastSpring holder

I click on the enter the license key it says to enter my esellerate serial number. Which I clearly don't have since I got this from FastSpring (I bought it on 8/27)

Alex Murray · 09-24-2019, 06:04 PM

Hey Jubilation,

That sounds like you may have accidentally installed the eSellerate version. It won't work with FastSpring keys so we'll want to get the FastSpring version installed and see if that fixes the issue. Just grab the correct OS for you below and let me know if that helps.

Win OS
http://cdnfiles.ootpdevelopments.com...fastspring.exe

MAC OS
http://cdnfiles.ootpdevelopments.com...fastspring.dmg

Thanks
Alex

09-20-2019, 10:45 AM	#1
tcblcommish Hall Of Famer Join Date: Mar 2002 Location: Canada Posts: 3,435	Cant play my game Downloaded the newest patch and now it says I have to license the game again. I thought I downloaded the wrong patch so I downloaded the other one and that says the exact same thing. Can someone please help?

09-20-2019, 09:19 PM	#2
Jubilation Bat Boy Join Date: Sep 2019 Posts: 9	I am having the same issue but I can see my continue game but is greyed out. It keeps asking me for my esellerate serial number. I looked in my activation email and all I see is the license key. Help please. And bought this off fastspring. Help please/ Last edited by Jubilation; 09-21-2019 at 09:34 PM. Reason: updated

09-21-2019, 11:13 PM	#3
Alex Murray All Star Reserve Join Date: Jul 2011 Location: Arizona Posts: 500	Hey Gents, Can you both let me know what error message you are getting when you attempt to "re-license" the game. We do have two distributors now since eSellerate has closed down shop. I want to make sure you both have the correct versions installed before we go running through troubleshooting. If your key starts with OOTP20 then you're an eSellerate key holder and you'll want to ensure that you downloaded the eSellerate version of our latest patch from the forum thread. Just in case. If you did and are still getting issues. Or if you are a FastSpring holder and the recent update has caused license issues please do let me know what that error is and we'll start figuring out what has happened and what we need to do. Thanks Alex __________________

09-24-2019, 06:04 PM	#5
Alex Murray All Star Reserve Join Date: Jul 2011 Location: Arizona Posts: 500	Hey Jubilation, That sounds like you may have accidentally installed the eSellerate version. It won't work with FastSpring keys so we'll want to get the FastSpring version installed and see if that fixes the issue. Just grab the correct OS for you below and let me know if that helps. Win OS http://cdnfiles.ootpdevelopments.com...fastspring.exe MAC OS http://cdnfiles.ootpdevelopments.com...fastspring.dmg Thanks Alex __________________