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03-18-2019, 12:30 PM | #1 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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As usual, can't activate
Every. Single. Year. The same issue. I don't even get the option for offline activation this time. I'll never learn.
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03-18-2019, 01:18 PM | #2 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,883
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This is likely because something on your system is blocking the activation process unfortunately.
I sent a reply to your support ticket, but I'll include the reply here as well, so anyone else having the same problem can see the initial steps: First, double check to see you're using the correct code. Next try running the game in admin mode and entering the license (If you're on a Windows machine, you can skip this step on a Mac). To run the game in admin mode, right click on the icon and then you'll see an option to 'run as administrator'. If you go to the directory where OOTP is installed and right click on the OOTP20.exe icon and then go to 'properties' > 'compatibility' you can select the option to 'run this program as administrator' on that screen and then every time you start the game it will automatically run in admin mode. Sometimes doing that helps the license to stick. Also, when entering the license, if you've been copy/pasting it, try entering it manually, if you've been manually entering it, try copy/pasting. If those steps don't work make sure to whitelist OOTP in your firewall and anti-virus programs. Then try turning off your pc and restarting it as well and then try re-entering the license. Let me know if that helps. If not I'll try to walk you through some more troubleshooting.
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-18-2019, 01:33 PM | #3 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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Done all that. This isn't my first rodeo with this. And the manual activation key I got for offline is "invalid"
Last edited by Pete Grassi; 03-18-2019 at 01:35 PM. |
03-18-2019, 01:34 PM | #4 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,883
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Are you copy/pasting it?
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-18-2019, 01:35 PM | #5 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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03-18-2019, 02:30 PM | #6 |
Minors (Double A)
Join Date: Dec 2018
Posts: 108
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03-18-2019, 02:37 PM | #7 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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03-18-2019, 02:48 PM | #8 |
Hall Of Famer
Join Date: Jul 2004
Location: The big smoke
Posts: 15,628
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Look for spaces in the code. Leading and trailing. I've had both in the past.
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Cheers RichW If you’re looking for a good cause to donate money to please consider a Donation to Parkinson’s Canada. It may help me have a better future and if not me, someone else. Thanks. “Conservatism consists of exactly one proposition …There must be in-groups whom the law protects but does not bind, alongside out-groups whom the law binds but does not protect.” Frank Wilhoit |
03-18-2019, 03:25 PM | #9 |
OOTP Developments
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,883
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I suspect what Rich mentions may be part of the issue, so please triple check on the spaces and formatting, but in case it's not the problem we'll reach out to eSellerate support and see if they have any suggestions, especially given that the problem is extending beyond a point where it's typically resolved and the activation will work.
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lukas@ootpdevelopments.com Order Out of the Park Baseball 25! Need to upload files for us to check out? Instructions can be found here |
03-18-2019, 06:49 PM | #10 |
All Star Reserve
Join Date: Jun 2007
Posts: 634
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For what it's worth, I have found that saving my activation email as a PDF file (with PDF-Xchange) and then making it an accessible PDF (by OCR-ing the file), causes issues. The OCR software with PDF-Xchange does NOT correctly interpret the OOTP license code. It looks fine, but if you copy/paste the license code, you will see, if you examine carefully, that there are mistakes in the code. OOTP20, for example, is OCR-ed as OOTP2O. And S and 5 are often confused. It looks fine but you don't get what you think you are getting when you copy.
This does not happen, of course, if you copy paste the license directly from your email. I only point this out in case it is causing others some problems.
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03-18-2019, 07:17 PM | #11 | |
Hall Of Famer
Join Date: Apr 2009
Location: United States
Posts: 10,456
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Quote:
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- Bru |
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03-19-2019, 07:19 AM | #12 | |
Major Leagues
Join Date: Dec 2001
Posts: 386
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Quote:
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03-19-2019, 08:56 AM | #13 |
Minors (Triple A)
Join Date: Mar 2006
Posts: 214
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Waiting is a sign of true love and patience. Anyone can say "I love you", but not everyone can wait and prove it's true.
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03-19-2019, 09:03 AM | #14 |
Developer OOTP
Join Date: Dec 2001
Location: Germany
Posts: 24,738
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We have contacted the eSellerate support. So far no reply. We'll let you know as soon as we hear something from them. Sorry
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03-19-2019, 10:14 AM | #15 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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03-19-2019, 10:16 AM | #16 |
Developer OOTP
Join Date: Dec 2001
Location: Germany
Posts: 24,738
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This is unfortunately nothing we can influence. Something on your system interfers with the eSellerates system.
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03-19-2019, 10:23 AM | #17 |
Major Leagues
Join Date: Dec 2001
Posts: 386
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You'd think there would be some urgency in getting this fixed or finding another provider since this happens every single year. My understanding is I am not the only one having this issue this year.
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03-19-2019, 10:26 AM | #18 | |
Developer OOTP
Join Date: Dec 2001
Location: Germany
Posts: 24,738
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Quote:
I am sorry you have this issue each year. But there is nothing we can do about it.
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Buy Out of the Park Baseball 25 now! Download OOTP Go 25 for iOS Download OOTP Go 25 for Android Last edited by Markus Heinsohn; 03-19-2019 at 10:31 AM. |
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03-19-2019, 10:30 AM | #19 | |
Major Leagues
Join Date: Mar 2014
Posts: 371
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Quote:
If you have this same problem every year, for years; From a logical perspective, one could deduce that the problem lies with your computer, not the seller. I could be wrong though. |
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03-19-2019, 10:47 AM | #20 |
Minors (Double A)
Join Date: Apr 2008
Posts: 113
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I work in IT and this guy is literally the example of the worst customers I get. The type of people that make you hate people. Markus/Lukas you guys handled this situation great - kudos.
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