Home | Webstore
Latest News: OOTP 25 Available - FHM 10 Available - OOTP Go! Available

Out of the Park Baseball 25 Buy Now!

  

Go Back   OOTP Developments Forums > Prior Versions of Our Games > Franchise Hockey Manager 3 > Franchise Hockey Manager 3 - General Discussion

Franchise Hockey Manager 3 - General Discussion Talk about our latest hockey manager game, officially licensed by the NHL!

Reply
 
Thread Tools
Old 10-18-2016, 09:28 AM   #1
Puckhead
Minors (Double A)
 
Join Date: Mar 2013
Location: Germany
Posts: 162
Refund because multiple keys

Is it possible to get my money refunded because I received another Steam key for my birthday? The problem might be that I already activated my key on Steam.
Puckhead is offline   Reply With Quote
Old 10-18-2016, 09:33 AM   #2
Markus Heinsohn
Developer OOTP
 
Markus Heinsohn's Avatar
 
Join Date: Dec 2001
Location: Germany
Posts: 24,709
Please contact support@esellerate.net with the order ID you'd like to be refunded. No worries, the key cannot be activated on Steam as the game is not officially live yet.
Markus Heinsohn is offline   Reply With Quote
Old 10-18-2016, 02:59 PM   #3
Puckhead
Minors (Double A)
 
Join Date: Mar 2013
Location: Germany
Posts: 162
Thank you very much, contacted them and waiting for an answer. I'm pumped to start my season very soon
Puckhead is offline   Reply With Quote
Old 10-18-2016, 04:30 PM   #4
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,736
Quote:
Originally Posted by Puckhead View Post
Thank you very much, contacted them and waiting for an answer. I'm pumped to start my season very soon
Did you get a reply?

I've replied to everything that's come in today, but don't recall anything that sounded like your issue. There's been a lot so I may've forgotten of course.

If you didn't hear back from me, would you please try opening another support ticket. Thanks!
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here
Lukas Berger is online now   Reply With Quote
Old 10-18-2016, 05:16 PM   #5
Puckhead
Minors (Double A)
 
Join Date: Mar 2013
Location: Germany
Posts: 162
Quote:
Originally Posted by lukasberger View Post
Did you get a reply?

I've replied to everything that's come in today, but don't recall anything that sounded like your issue. There's been a lot so I may've forgotten of course.

If you didn't hear back from me, would you please try opening another support ticket. Thanks!
I haven't heard back from esellerate so far, but it's only two hours since I wrote the mail asking for a refund. Do I have to start a ticket at support@ootpdevelopments.com as well?
Puckhead is offline   Reply With Quote
Old 10-18-2016, 05:24 PM   #6
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,736
Quote:
Originally Posted by Puckhead View Post
I haven't heard back from esellerate so far, but it's only two hours since I wrote the mail asking for a refund. Do I have to start a ticket at support@ootpdevelopments.com as well?
Oh, I see. Didn't realize Markus posted the esellerate email rather than the OOTP support email. My bad Should've just kept quiet

I could handle a refund for you through the ootp support site, but it might get messy if you have a claim in with esellerate too.

So as of now I guess, just wait to hear back from them.

If you don't hear from them soon, within a day or two, then open a claim/send a mail to support@ootpdevelopments.com and I should be able to process the refund for you.
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here
Lukas Berger is online now   Reply With Quote
Old 10-18-2016, 05:29 PM   #7
Puckhead
Minors (Double A)
 
Join Date: Mar 2013
Location: Germany
Posts: 162
Quote:
Originally Posted by lukasberger View Post
Oh, I see. Didn't realize Markus posted the esellerate email rather than the OOTP support email. My bad Should've just kept quiet

I could handle a refund for you through the ootp support site, but it might get messy if you have a claim in with esellerate too.

So as of now I guess, just wait to hear back from them.

If you don't hear from them soon, within a day or two, then open a claim/send a mail to support@ootpdevelopments.com and I should be able to process the refund for you.
Thank you very much. It's very refreshing to see a company still caring about their customers
Puckhead is offline   Reply With Quote
Old 10-18-2016, 05:55 PM   #8
Lukas Berger
OOTP Developments
 
Lukas Berger's Avatar
 
Join Date: Aug 2007
Location: Nice, Côte d'Azur, France
Posts: 19,736
Quote:
Originally Posted by Puckhead View Post
I'm pumped to start my season very soon
Oh btw, is all you've received so far two Steam keys? In other words, are you able to play the game right now?

Because even with refunding one key, you're due one esellerate key so you can actually start your game now, before we get the Steam version out in a couple weeks.

If you don't have an esellerate (non-steam) key for the game you can download from us then send an email to ootp support with the order info for one of your orders (the one you aren't asking for a refund on) and I'll get you set up with one.
__________________

lukas@ootpdevelopments.com

Order Out of the Park Baseball 25!

Need to upload files for us to check out? Instructions can be found here

Last edited by Lukas Berger; 10-18-2016 at 06:00 PM.
Lukas Berger is online now   Reply With Quote
Old 10-19-2016, 07:15 AM   #9
Puckhead
Minors (Double A)
 
Join Date: Mar 2013
Location: Germany
Posts: 162
Quick update: It seems that the eSellerate team forwarded the request for the refund to the support mail of OOTP.
Puckhead is offline   Reply With Quote
Reply

Bookmarks

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 07:17 AM.

 

Major League and Minor League Baseball trademarks and copyrights are used with permission of Major League Baseball. Visit MLB.com and MiLB.com.

Officially Licensed Product – MLB Players, Inc.

Out of the Park Baseball is a registered trademark of Out of the Park Developments GmbH & Co. KG

Google Play is a trademark of Google Inc.

Apple, iPhone, iPod touch and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.

COPYRIGHT © 2023 OUT OF THE PARK DEVELOPMENTS. ALL RIGHTS RESERVED.

 

Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright © 2020 Out of the Park Developments