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FHM 3 - Technical Support Need help or want to report a bug? This is the right place.

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Old 10-17-2016, 01:25 PM   #1
hobbitrjw
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Crash on creating fictional game

Tried creating a fictional game,after it goes through the processing the game immediatley crashes,any attempts to load the custom game after running FHM 3 again result in a crash as well.
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Old 10-17-2016, 01:28 PM   #2
Lukas Berger
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Sorry about that!

Can you try to start your game in tracemode by going to 'settings' > 'troubleshooting' and checking the box 'enable debug trace'.

Then after the next time your game crashes restart the game and go back to the same place as before and click the button 'Open Trace File'.

Then attach that file to a post here on the board, or email it to support@ootpdevelopments.com and we'll look into the issue.
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Old 10-17-2016, 01:32 PM   #3
hobbitrjw
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2016-10-17 12:34:15 Startup - settings.dat found and read!
2016-10-17 12:34:15 Resolution from Settings: Maximized
2016-10-17 12:34:15 Screen Size: 1080 Width, 720 Height; Available Screen Size: 1080 Width, 685 Height, Screen-Size w/o Border: 1068 Width, 653 Height
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-17 12:34:15 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-17 12:34:15 No paths.cfg file found.
2016-10-17 12:34:15 No custom_folders.ini file found.
2016-10-17 12:34:15 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-17 12:34:15 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-17 12:34:15 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-17 12:34:15 g_trace_mode flag is set.
2016-10-17 12:34:15 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 12:34:15 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-17 12:34:15 DMPT_PREF_DATA = C:/Users/hobbi/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-17 12:34:15 DMPT_USER_DATA = C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 12:34:15 DMPT_CUST_DATA = C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 12:34:15 DMPT_SAVEDGAMES = C:/Users/hobbi/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-17 12:34:15 Startup - Everything good!
2016-10-17 12:34:15 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-17 12:34:15 Successfully run ESELLERATE_eSellerInstall
2016-10-17 12:34:15 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-17 12:34:16 Startup - Facegen not loaded
2016-10-17 12:34:17 Startup - Start finished, load Startscreen!

Last edited by hobbitrjw; 10-17-2016 at 01:34 PM.
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Old 10-17-2016, 01:43 PM   #4
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here is a compressed zip version too
Attached Files
File Type: zip debug.zip (1.1 KB, 13 views)
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Old 10-17-2016, 01:43 PM   #5
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Thanks!
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Old 10-17-2016, 01:44 PM   #6
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Quote:
Originally Posted by hobbitrjw View Post
Tried creating a fictional game,after it goes through the processing the game immediatley crashes,any attempts to load the custom game after running FHM 3 again result in a crash as well.
Please give us some details about your fictional league setup. Which league structure, with or without farm / junior leagues and what kind of rule changes?

Hace you tried to start another game mode or a fictional game with another league structure?
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Old 10-17-2016, 02:09 PM   #7
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20 team 4 division setup with 82 games I believe if I recall correctly.

I have not attempted any further custom game setups.

I did enable overtime ties for rules.

Edit: and did disable salary cap and floor

Last edited by hobbitrjw; 10-17-2016 at 02:10 PM.
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Old 10-17-2016, 03:58 PM   #8
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Any ideas on how I can get up and running?

Also something else to note is that if I don't have the setting to full screen I cant see the advance or cancel buttons to click them in the new game setup wizard.
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Old 10-17-2016, 04:14 PM   #9
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Quote:
Originally Posted by hobbitrjw View Post
Any ideas on how I can get up and running?

Also something else to note is that if I don't have the setting to full screen I cant see the advance or cancel buttons to click them in the new game setup wizard.
What screen resolution do you have? We have a minimum of 1280*768, if you are below this (and in window mode e.g. the windows taskbar and window borders will take space as well), the game will not show up correctly.
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Old 10-17-2016, 04:43 PM   #10
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I think that is the problem,what about the crash though?
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Old 10-17-2016, 04:53 PM   #11
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Quote:
Originally Posted by hobbitrjw View Post
I think that is the problem,what about the crash though?
Until now I couldn't reproduce the crash. Have you tried to start a different game mode or is it impossible because of the small screen resolution?
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Old 10-17-2016, 04:55 PM   #12
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I have gone in and set it to full screen then tried setting up a new league multiple times,each time after manager setup it goes through its routine then crash.
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Old 10-17-2016, 05:03 PM   #13
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I just tried setting up a standard sandbox game and It crashes after that point too.
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Old 10-17-2016, 05:20 PM   #14
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I tried unlicensing to uninstall and reinstall the beta version however when I go into my settings to my list of apps (Windows 10 user here) FHM 3 is not listed there,so its like its installed but its not in the list of currently installed programs.
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Old 10-17-2016, 06:18 PM   #15
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Same problem. Trace file below.

2016-10-17 16:16:10 Startup - settings.dat found and read!
2016-10-17 16:16:10 Resolution from Settings: 1440 * 900
2016-10-17 16:16:10 Screen Size: 1280 Width, 800 Height; Available Screen Size: 1280 Width, 760 Height, Screen-Size w/o Border: 1264 Width, 721 Height
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-10-17 16:16:10 Successfully loaded font file C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-10-17 16:16:10 No paths.cfg file found.
2016-10-17 16:16:10 No custom_folders.ini file found.
2016-10-17 16:16:10 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-17 16:16:10 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-10-17 16:16:10 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-10-17 16:16:10 g_trace_mode flag is set.
2016-10-17 16:16:10 DMPT_APP = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 16:16:10 DMPT_APP_DATA = C:/Program Files (x86)/Out of the Park Developments/Franchise Hockey Manager 3/data
2016-10-17 16:16:10 DMPT_PREF_DATA = C:/Users/user/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-10-17 16:16:10 DMPT_USER_DATA = C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 16:16:10 DMPT_CUST_DATA = C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-10-17 16:16:10 DMPT_SAVEDGAMES = C:/Users/user/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-10-17 16:16:10 Startup - Everything good!
2016-10-17 16:16:10 eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
2016-10-17 16:16:10 Successfully run ESELLERATE_eSellerInstall
2016-10-17 16:16:10 eSellerate - exit with code eWeb_ValidateActivation returned 0x20050001 (VALIDATEACTIVATION_MACHINE_MATCH)
2016-10-17 16:16:11 3.3.0
2016-10-17 16:16:11 Success: Opengl2.0 compatible GPU found!
2016-10-17 16:16:11 3.3.0
2016-10-17 16:16:11 Startup - Successfully loaded jerseys
2016-10-17 16:16:11 Startup - Successfully loaded helmets
2016-10-17 16:16:11 Rendering mode setting = 0
2016-10-17 16:16:11 Facegen rendering mode = 1
2016-10-17 16:16:13 Startup - Successfully loaded model lists
2016-10-17 16:16:15 Startup - Successfully loaded beards
2016-10-17 16:16:15 Startup - Successfully loaded hairs
2016-10-17 16:16:15 Startup - Successfully initialized Facegen
2016-10-17 16:16:16 Startup - Start finished, load Startscreen!
2016-10-17 16:16:16 3.3.0
2016-10-17 16:16:16 Success: Opengl2.0 compatible GPU found!
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Old 10-17-2016, 07:59 PM   #16
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UPDATE

Game works when I run it in full-screen mode. My resolution is also acceptable (1280x800) so this doesn't seem like the problem.
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