You got mail.... - Page 8

stellar · 03-22-2007, 01:27 PM

Quote:

Originally Posted by LarryP

Two pages back Marc posted that he was NOT answering PM's anymore as he is swamped.

Yeah, he's not answering them. That doesn't mean he isn't checking them and taking corrective action.

He asked everyone to PM him with their order IDs and an alternate email address.

RMc · 03-22-2007, 01:27 PM

Two pages back Marc posted that he was NOT answering PM's anymore as he is swamped.

And he's not answering EMails, either, which I guess means we can all just suck rocks. Great.

I ordered this game months ago. They know my EMail address. I've now waited five hours for a stupid EMail, and my time window to actually play this game today is just about gone. No explanations, no nothing. Sorry, but I'm pissed.

silvam14 · 03-22-2007, 01:29 PM

Quote:

Originally Posted by RMc

PM Marc Duffy

I don't have Personal Messenger. I've sent EMails which have been ignored. This is customer service?

Ever hear of patience? (no, I'm not talking about the GNR song either.

How many people do you think they have working on these issues?

Bishop · 03-22-2007, 01:30 PM

Quote:

Originally Posted by silvam14

Ever hear of patience? (no, I'm not talking about the GNR song either.

How many people do you think they have working on these issues?

forty-two.

silvam14 · 03-22-2007, 01:30 PM

Quote:

Originally Posted by LarryP

Hey, Baseball Mogul 2008 works and I have it installed. Can't play what you don't have so yeah, back to it now! I also have Puresim 2007 and it is great.

Well, that's just GREAT!

LarryP · 03-22-2007, 01:30 PM

Quote:

Originally Posted by RMc

Two pages back Marc posted that he was NOT answering PM's anymore as he is swamped.

And he's not answering EMails, either, which I guess means we can all just suck rocks. Great.

I ordered this game months ago. They know my EMail address. I've now waited five hours for a stupid EMail, and my time window to actually play this game today is just about gone. No explanations, no nothing. Sorry, but I'm pissed.

Do you have Charter for your email provider? They are flagging the emails as SPAM.

RMc · 03-22-2007, 01:31 PM

Ever hear of patience? (no, I'm not talking about the GNR song either.)

You're crazy.

How many people do you think they have working on these issues?

Don't really care at this point. I'm a loyal customer who's being ignored. And that bugs me. I'm funny that way.

Markus Heinsohn · 03-22-2007, 01:31 PM

Quote:

Originally Posted by LarryP

Hey, Baseball Mogul 2008 works and I have it installed. Can't play what you don't have so yeah, back to it now! I also have Puresim 2007 and it is great.

Send Duffy a personal message with an alternate email addy, he will then take care of you! Have a little patience please, Duffy has a lot to do at the moment.

MattH3322 · 03-22-2007, 01:35 PM

Quote:

Originally Posted by thehynes

oh right, how does that work then? What information do I need to send them and what's their email address? thanks

told them which game it was, I have used them for a few games, and my email address.

RMc · 03-22-2007, 01:35 PM

Send Duffy a personal message with an alternate email addy, he will then take care of you!

I don't really have an alternate EMail address, and frankly I don't feel I should have to provide one. I already have an EMail address and there's nothing wrong with it. Get it?

Have a little patience please, Duffy has a lot to do at the moment.

I'm sure, but that's on him, not me. Your lack of planning/organization is not my fault.

MattH3322 · 03-22-2007, 01:38 PM

Quote:

Originally Posted by RMc

Ever hear of patience? (no, I'm not talking about the GNR song either.)

You're crazy.

How many people do you think they have working on these issues?

Don't really care at this point. I'm a loyal customer who's being ignored. And that bugs me. I'm funny that way.

You kind of need to chill. If you click on Marc's name then click on send personal message. Then send him your Order ID and your email address.

I did that, he didn't respond, but I got an email 5 minutes later.

You are not the only one with this problem.

silvam14 · 03-22-2007, 01:38 PM

Quote:

Originally Posted by RMc

Don't really care at this point. I'm a loyal customer who's being ignored. And that bugs me. I'm funny that way.

ok

Markus Heinsohn · 03-22-2007, 01:38 PM

Quote:

Originally Posted by RMc

Send Duffy a personal message with an alternate email addy, he will then take care of you!

I don't really have an alternate EMail address, and frankly I don't feel I should have to provide one. I already have an EMail address and there's nothing wrong with it. Get it?

Have a little patience please, Duffy has a lot to do at the moment.

I'm sure, but that's on him, not me. Your lack of planning/organization is not my fault.

Well, there is obviously something wrong with your email addy, otherwise you would have got the email. Check your spam folder please

Another way to try is email marc.duffy@sigames.com along with your order ID and he will then reply with the download link.

MattH3322 · 03-22-2007, 01:39 PM

Quote:

Originally Posted by RMc

Send Duffy a personal message with an alternate email addy, he will then take care of you!

I don't really have an alternate EMail address, and frankly I don't feel I should have to provide one. I already have an EMail address and there's nothing wrong with it. Get it?

Have a little patience please, Duffy has a lot to do at the moment.

I'm sure, but that's on him, not me. Your lack of planning/organization is not my fault.

then take 30 seconds to set up a yahoo email address.

Marc Duffy · 03-22-2007, 01:39 PM

I've contacted RMc via PM

Let's hope we're all happy again!

MattH3322 · 03-22-2007, 01:40 PM

Quote:

Originally Posted by Marc Duffy

I've contacted RMc via PM

Let's hope we're all happy again!

again, more proof you are the man, but my boss still hasn't gotten an email from you saying I can go home and play.

Marc Duffy · 03-22-2007, 01:40 PM

Quote:

Originally Posted by RMc

Two pages back Marc posted that he was NOT answering PM's anymore as he is swamped.

And he's not answering EMails, either, which I guess means we can all just suck rocks. Great.

I ordered this game months ago. They know my EMail address. I've now waited five hours for a stupid EMail, and my time window to actually play this game today is just about gone. No explanations, no nothing. Sorry, but I'm pissed.

Just to be clear, I meant I was not replying back but I was still acting on the PMs and emails

I am up to date on mails and PMs now

silvam14 · 03-22-2007, 01:40 PM

Quote:

Originally Posted by Markus Heinsohn

Well, there is obviously something wrong with your email addy, otherwise you would have got the email. Check your spam folder please

Another way to try is email marc.duffy@sigames.com along with your order ID and he will then reply with the download link.

Very professional and classy Markus!

silvam14 · 03-22-2007, 01:41 PM

Quote:

Originally Posted by Marc Duffy

I've contacted RMc via PM

Let's hope we're all happy again!

In the future, make sure he gets placed at the front of the list because he's a LOYAL customer!

great job Marc! much appreciated!

Bishop · 03-22-2007, 01:41 PM

Quote:

Originally Posted by RMc

Send Duffy a personal message with an alternate email addy, he will then take care of you!

I don't really have an alternate EMail address, and frankly I don't feel I should have to provide one. I already have an EMail address and there's nothing wrong with it. Get it?

Have a little patience please, Duffy has a lot to do at the moment.

I'm sure, but that's on him, not me. Your lack of planning/organization is not my fault.

I understand how you feel, but man, I hope people who utilize whatever you do in life show you a bit more patience than you show today.

Now, let's get that email system sorted out there, eh SI?

03-22-2007, 01:27 PM	#142
RMc All Star Starter Join Date: Jan 2004 Posts: 1,663	Two pages back Marc posted that he was NOT answering PM's anymore as he is swamped. And he's not answering EMails, either, which I guess means we can all just suck rocks. Great. I ordered this game months ago. They know my EMail address. I've now waited five hours for a stupid EMail, and my time window to actually play this game today is just about gone. No explanations, no nothing. Sorry, but I'm pissed. __________________ "We're all behind our baseball team..."

03-22-2007, 01:31 PM	#147
RMc All Star Starter Join Date: Jan 2004 Posts: 1,663	Ever hear of patience? (no, I'm not talking about the GNR song either.) You're crazy. How many people do you think they have working on these issues? Don't really care at this point. I'm a loyal customer who's being ignored. And that bugs me. I'm funny that way. __________________ "We're all behind our baseball team..."

03-22-2007, 01:35 PM	#150
RMc All Star Starter Join Date: Jan 2004 Posts: 1,663	Send Duffy a personal message with an alternate email addy, he will then take care of you! I don't really have an alternate EMail address, and frankly I don't feel I should have to provide one. I already have an EMail address and there's nothing wrong with it. Get it? Have a little patience please, Duffy has a lot to do at the moment. I'm sure, but that's on him, not me. Your lack of planning/organization is not my fault. __________________ "We're all behind our baseball team..."

03-22-2007, 01:39 PM	#155
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	I've contacted RMc via PM Let's hope we're all happy again!