How to Transfer Purchases from the Old App - Page 2

Will Beh · 08-08-2022, 10:23 PM

Quote:

Originally Posted by snarls200

Attachment 896060

This is what happens when I try to select 2021

Can you enable debug mode, then reproduce this error message, then send me the trace file directly?
Your issue I haven't been able to reproduce, unlike the other problems that were reported in this thread. So, it's possible the issue is specific to your device.

snarls200 · 08-08-2022, 10:38 PM

Quote:

Originally Posted by Will Beh

Can you enable debug mode, then reproduce this error message, then send me the trace file directly?
Your issue I haven't been able to reproduce, unlike the other problems that were reported in this thread. So, it's possible the issue is specific to your device.

I know how to enable the trace.

How do I access it to send to you?

LooneyOne · 08-09-2022, 12:09 AM

So i purchased seasons on my galaxy phone .. is there a way these purchases can be transferred to the app on my tablet?

snarls200 · 08-09-2022, 12:24 AM

Quote:

Originally Posted by LooneyOne

So i purchased seasons on my galaxy phone .. is there a way these purchases can be transferred to the app on my tablet?

Are both phone and tablet either android or IOS?

LooneyOne · 08-09-2022, 12:29 AM

Quote:

Originally Posted by snarls200

Are both phone and tablet either android or IOS?

Sorry .. i purchased seasons with a galaxy s22 .. and i want know if i can transfer to a galaxy tablet .. both android

snarls200 · 08-09-2022, 12:36 AM

Quote:

Originally Posted by LooneyOne

Sorry .. i purchased seasons with a galaxy s22 .. and i want know if i can transfer to a galaxy tablet .. both android

Yes click restore IAP.

Saves can't transfer

LooneyOne · 08-09-2022, 12:41 AM

Quote:

Originally Posted by snarls200

Yes click restore IAP.

Saves can't transfer

I tried that .. got an error message saying unable to complete transaction ..

Will Beh · 08-09-2022, 01:20 AM

Quote:

Originally Posted by LooneyOne

I tried that .. got an error message saying unable to complete transaction ..

The restore should work if it's on the same OS (i.e. as long as you're on the same Google Play account or App Store account). A couple things that might be causing this error;
-You're not logged into a Google account on the second device
-You're logged into a different account on the other device
-There's a connection issue with the store

Will Beh · 08-09-2022, 01:24 AM

Quote:

Originally Posted by snarls200

I know how to enable the trace.

How do I access it to send to you?

On iOS there's an app called Files, and inside there you can find the OOTP Go 23 debug. Usually I just email the debug file to myself and then you can send it to me on the forums directly.

On Android you can plug the device into the computer, then in File Explorer, go to this folder
\Phone\Android\data\com.com2us.ootpbbgo23.android. google.global.normal\files\AppData\prefs\debug
and grab the file from there and send it to me over the forums as well

snarls200 · 08-09-2022, 01:29 AM

Quote:

Originally Posted by Will Beh

On iOS there's an app called Files, and inside there you can find the OOTP Go 23 debug. Usually I just email the debug file to myself and then you can send it to me on the forums directly.

On Android you can plug the device into the computer, then in File Explorer, go to this folder
\Phone\Android\data\com.com2us.ootpbbgo23.android. google.global.normal\files\AppData\prefs\debug
and grab the file from there and send it to me over the forums as well

How to do if no computer to plug into?

Will Beh · 08-09-2022, 01:36 AM

Quote:

Originally Posted by snarls200

How to do if no computer to plug into?

Any file exploring app should also allow you to access the files on an Android device pretty easily

LooneyOne · 08-09-2022, 02:11 AM

Quote:

Originally Posted by Will Beh

The restore should work if it's on the same OS (i.e. as long as you're on the same Google Play account or App Store account). A couple things that might be causing this error;
-You're not logged into a Google account on the second device
-You're logged into a different account on the other device
-There's a connection issue with the store

I am under same google account on both devices .. i guess it must be an issue with store

Gudy2Shoes · 08-09-2022, 05:56 PM

Maybe this is a dumb question (I excel at asking dumb question), but if we're able to successfully import our previously purchased seasons, are we safe to delete the old OOTP Go app? Is there any reason we'd need to keep it?

pstrickert · 08-09-2022, 06:42 PM

No reason to keep it, Gudy.

snarls200 · 08-09-2022, 06:47 PM

Quote:

Originally Posted by Gudy2Shoes

Maybe this is a dumb question (I excel at asking dumb question), but if we're able to successfully import our previously purchased seasons, are we safe to delete the old OOTP Go app? Is there any reason we'd need to keep it?

If playing PT 22 you may want to keep it.

Plus if you want to keep doing save with the old Cleveland logo you neec to use GO 1.0

snarls200 · 08-09-2022, 08:16 PM

Also want to keep it if like me you made some standard games when the announced the *** and Taiwan league would be removed from standard game options

Will Beh · 08-12-2022, 01:39 AM

Hey everyone, after the recent patch most of these issues should be resolved, please let me know if there are still problems, thanks!

Pelican · 11-03-2022, 09:18 AM

I followed the instructions, got and entered the codes, and the 23 screen said my seasons were loaded. But they don’t appear on the list for load seasons in 23. I entered three codes in all. Got confirmation. Have tried “restore IAP” with no result. Am I missing a step? Would the most recent patch fix this? I haven’t downloaded it yet. I downloaded the others directed at this issue.

Pelican · 11-03-2022, 09:23 AM

Maybe I’m confused here. I now see my previous season purchases showing up in OOTP GO 23. I can load them and start over with a sim. What I don’t see are my past season sims that I saved as “games” in OOTP GO previously. Is it just the purchases that transfer, and not the “games” or sims for those seasons? Am I in danger of losing those sims in the old version, if I can’t transfer them?

Pelican · 11-03-2022, 09:24 AM

Also, FYI in the Apple App Store there is no update showing for OOTP GO 23 yet.

08-09-2022, 12:09 AM	#23
LooneyOne Minors (Single A) Join Date: Mar 2015 Posts: 80	So i purchased seasons on my galaxy phone .. is there a way these purchases can be transferred to the app on my tablet? __________________

11-03-2022, 09:18 AM	#38
Pelican Hall Of Famer Join Date: Mar 2021 Location: Wilmington, Delaware Posts: 2,899	I followed the instructions, got and entered the codes, and the 23 screen said my seasons were loaded. But they don’t appear on the list for load seasons in 23. I entered three codes in all. Got confirmation. Have tried “restore IAP” with no result. Am I missing a step? Would the most recent patch fix this? I haven’t downloaded it yet. I downloaded the others directed at this issue. __________________ Pelican OOTP 2020-? ”Hard to believe, Harry.”

11-03-2022, 09:23 AM	#39
Pelican Hall Of Famer Join Date: Mar 2021 Location: Wilmington, Delaware Posts: 2,899	Maybe I’m confused here. I now see my previous season purchases showing up in OOTP GO 23. I can load them and start over with a sim. What I don’t see are my past season sims that I saved as “games” in OOTP GO previously. Is it just the purchases that transfer, and not the “games” or sims for those seasons? Am I in danger of losing those sims in the old version, if I can’t transfer them? __________________ Pelican OOTP 2020-? ”Hard to believe, Harry.”

11-03-2022, 09:24 AM	#40
Pelican Hall Of Famer Join Date: Mar 2021 Location: Wilmington, Delaware Posts: 2,899	Also, FYI in the Apple App Store there is no update showing for OOTP GO 23 yet. __________________ Pelican OOTP 2020-? ”Hard to believe, Harry.”

08-09-2022, 05:56 PM	#33
Gudy2Shoes Minors (Single A) Join Date: Jun 2008 Location: Golden Valley, MN Posts: 63	Maybe this is a dumb question (I excel at asking dumb question), but if we're able to successfully import our previously purchased seasons, are we safe to delete the old OOTP Go app? Is there any reason we'd need to keep it?

08-09-2022, 06:42 PM	#34
pstrickert Hall Of Famer Join Date: Dec 2005 Posts: 16,415	No reason to keep it, Gudy.

08-09-2022, 08:16 PM	#36
snarls200 All Star Reserve Join Date: Jan 2021 Posts: 516	Also want to keep it if like me you made some standard games when the announced the *** and Taiwan league would be removed from standard game options

08-12-2022, 01:39 AM	#37
Will Beh OOTP Developments Join Date: May 2020 Location: Canada Posts: 1,325	Hey everyone, after the recent patch most of these issues should be resolved, please let me know if there are still problems, thanks!