Preorder and then nothing? - Page 2

redsox45 · 03-21-2007, 09:18 AM

I would say E-license.

E-license helps you get your game licensed after you've bought it, assuming your transaction has gone through. My PC crashed over the weekend and I lost the email with my license for the beta copy. I emailed them this morning and got my license back within 3 hours.

On the other hand, if your issue isn't an e-license issue, or you don't know if it is an e-license issue, it couldn't hurt to drop Marc an email or a PM.

Will

Marc Duffy · 03-21-2007, 09:29 AM

I can often save waiting for elicense as I have the ability to do almost everything via their online management system

Steelspring · 03-21-2007, 11:24 AM

Like I said, I have the confirmation number. If I have trouble downloading the game tomorrow or Friday I'll contact eLicence. My VISA was charged weeks ago, so I'm sure they have a record.

chadwick71 · 03-21-2007, 02:44 PM

I pre-ordered and have heard nothing since. I have no record of confirmation unfortunately as I assumed I'd get a receipt sent to my E Mail.
Some people have advised contacting Marc, E License or both. Has anyone got their contact details?
Many Thanks

03-21-2007, 09:18 AM	#21
redsox45 Hall Of Famer Join Date: Dec 2001 Location: Machias, Maine Posts: 4,573	I would say E-license. E-license helps you get your game licensed after you've bought it, assuming your transaction has gone through. My PC crashed over the weekend and I lost the email with my license for the beta copy. I emailed them this morning and got my license back within 3 hours. On the other hand, if your issue isn't an e-license issue, or you don't know if it is an e-license issue, it couldn't hurt to drop Marc an email or a PM. Will __________________ Top Five Books I Ever Read: 1. Murder of Roger Ackroyd -- Agatha Christie 2. Birds of Prey -- Wilbur Smith 3. King Solomon's Mines - H. Rider Haggard 4. Comstock Lode -- Louis L'Amour 5. Andersonville -- McKinley Kantor

03-21-2007, 02:44 PM	#24
chadwick71 Bat Boy Join Date: Mar 2007 Posts: 1	Same problem I pre-ordered and have heard nothing since. I have no record of confirmation unfortunately as I assumed I'd get a receipt sent to my E Mail. Some people have advised contacting Marc, E License or both. Has anyone got their contact details? Many Thanks

03-21-2007, 09:29 AM	#22
Marc Duffy SI Marketing Wizard Join Date: Mar 2004 Location: Old Street, London Posts: 4,741	I can often save waiting for elicense as I have the ability to do almost everything via their online management system

03-21-2007, 11:24 AM	#23
Steelspring Bat Boy Join Date: Feb 2007 Posts: 13	Like I said, I have the confirmation number. If I have trouble downloading the game tomorrow or Friday I'll contact eLicence. My VISA was charged weeks ago, so I'm sure they have a record.