License lost?

Mariner and Giants Fan · 07-05-2014, 05:03 PM

My daughter wiped her computer while she was in Thailand, I gave her this computer and it still had one of my licenses for OOTP15. How can I get that license back.

Thanks.

DCG12 · 07-05-2014, 05:40 PM

I assume that you or your daughter have access to the computer. Make sure you have your serial number so you can re-license the game. If you don't start up OOTP and select a league. From the drop downs at the top of the screen select File>help>about OOTP. Your serial number is there. Copy it down.

Now go to the start screen again and select "settings" on bottom right. 4th box over on the pop up is "license" click it and click "release license/unlicense." Load OOTP on different computer and license it with your serial number. Done.

Mariner and Giants Fan · 07-06-2014, 01:07 AM

Quote:

Originally Posted by DCG12

I assume that you or your daughter have access to the computer. Make sure you have your serial number so you can re-license the game. If you don't start up OOTP and select a league. From the drop downs at the top of the screen select File>help>about OOTP. Your serial number is there. Copy it down.

Now go to the start screen again and select "settings" on bottom right. 4th box over on the pop up is "license" click it and click "release license/unlicense." Load OOTP on different computer and license it with your serial number. Done.

I have the computer but not the serial number, at least handy as we just moved and it is "who knows where". I don't have OOTP on it, it was wiped remember. So can I still find the serial number on this wiped computer? I can go look on my other computer for the email if that is needed.

Yeah not so much as the 4th box over on the pop up is "expert". Nothing about license.

The Wolf · 07-06-2014, 01:20 AM

Yes, the serial number will be in the email.

Never lose that email.

Mariner and Giants Fan · 07-06-2014, 02:41 AM

Quote:

Originally Posted by The Wolf

Yes, the serial number will be in the email.

Never lose that email.

I have the email but it will not accept the serial number when I try to install it.

Bowtie · 07-06-2014, 03:34 AM

Quote:

Originally Posted by Mariner and Giants Fan

I have the email but it will not accept the serial number when I try to install it.

Okay, with Windows (PC) you get 1 License key and with that key you get a total of 2 installs. Going by your description you have used both installs.

What you now need to do is to submit a support ticket and kindly ask the gentleman that handles license issues to reset your license. In your ticket, be sure to include your OOTP 15 License Key as well as the email address you used when purchasing OOTP 15.

Bluenoser · 07-06-2014, 08:45 AM

Quote:

Originally Posted by Mariner and Giants Fan

I have the email but it will not accept the serial number when I try to install it.

What does the message say exactly when you try to use your license?

BradC · 07-06-2014, 02:32 PM

Yes, go to support.ootpdevelopments.com to get your serial # released from that computer.

And if anyone ever loses their serial #, they can always retrieve it here:

https://store6.esellerate.net/store/...t/Default.aspx

Hope that helps.

- Brad

Quote:

Originally Posted by Bowtie

Okay, with Windows (PC) you get 1 License key and with that key you get a total of 2 installs. Going by your description you have used both installs.

What you now need to do is to submit a support ticket and kindly ask the gentleman that handles license issues to reset your license. In your ticket, be sure to include your OOTP 15 License Key as well as the email address you used when purchasing OOTP 15.

MHoover101709 · 02-15-2015, 04:33 PM

Sorry to bump this, I cannot recover my OOTP 10 or 6/6.5 codes. I did recover my ootp 14 and 15. Every email I enter keeps telling me no record with esellerate. Anyone help?

RchW · 02-15-2015, 04:44 PM

Quote:

Originally Posted by MHoover101709

Sorry to bump this, I cannot recover my OOTP 10 or 6/6.5 codes. I did recover my ootp 14 and 15. Every email I enter keeps telling me no record with esellerate. Anyone help?

Earlier versions were with elicense AFAIK. Not sure when the switch occurred.

eLicense - Helping your Business Grow

MHoover101709 · 02-16-2015, 07:54 PM

Quote:

Originally Posted by RchW

Earlier versions were with elicense AFAIK. Not sure when the switch occurred.

eLicense - Helping your Business Grow

Thanks I sent a ticket

07-05-2014, 05:03 PM	#1
Mariner and Giants Fan All Star Starter Join Date: Jun 2002 Location: Port Townsend, WA. Posts: 1,264	License lost? My daughter wiped her computer while she was in Thailand, I gave her this computer and it still had one of my licenses for OOTP15. How can I get that license back. Thanks. __________________ Hebrews 11:1 "Now faith is the substance of things hoped for, the evidence of things not seen"

07-05-2014, 05:40 PM	#2
DCG12 All Star Starter Join Date: Jul 2003 Location: Traveling through another dimension-not one of only sight and sound,but of mind. A journey into a wondrous land whose boundries are those of imagination. Posts: 1,160	I assume that you or your daughter have access to the computer. Make sure you have your serial number so you can re-license the game. If you don't start up OOTP and select a league. From the drop downs at the top of the screen select File>help>about OOTP. Your serial number is there. Copy it down. Now go to the start screen again and select "settings" on bottom right. 4th box over on the pop up is "license" click it and click "release license/unlicense." Load OOTP on different computer and license it with your serial number. Done. Last edited by DCG12; 07-05-2014 at 05:42 PM.

02-15-2015, 04:33 PM	#9
MHoover101709 Bat Boy Join Date: May 2011 Location: PA Posts: 8	Sorry to bump this, I cannot recover my OOTP 10 or 6/6.5 codes. I did recover my ootp 14 and 15. Every email I enter keeps telling me no record with esellerate. Anyone help? __________________ Baseball is the only place in life where a sacrifice is really appreciated.