Payment Error

aavid94 · 03-14-2021, 04:07 PM

My pre-ordered purchase of OOTP 22 was prompted with, "an unexpected error occurred, and we are currently not able to accept payment." The purchase amount, however, was withdrawn from my bank account. This is my first time pre-ordering OOTP, please help!

Reed · 03-14-2021, 07:05 PM

Near the top of the forum in the red section there is a tab for FAQ. Click that and then near the bottom on the right side there is a tab to contact the developers. That should get you to where you can inquire about the payment. Hope that helps. They are good about helping but it might take a couple days.

Lukas Berger · 03-14-2021, 07:36 PM

Your best bet is probably getting directly in touch with FastSpring, which is the company that handles our online ordering, as they have access to payment details we don't.

You can reach them here: https://fastspring.com/consumer-support-form/

If that doesn't work for some reason, you can also send a message directly to us at support@ootpdevelopments.com and the support guys will do what they can to help out.

RchW · 03-14-2021, 08:08 PM

Quote:

Originally Posted by aavid94

My pre-ordered purchase of OOTP 22 was prompted with, "an unexpected error occurred, and we are currently not able to accept payment." The purchase amount, however, was withdrawn from my bank account. This is my first time pre-ordering OOTP, please help!

Did you get a license code?

Hacksaw86 · 03-15-2021, 09:53 AM

I had the same thing happen to me, but I did receive a license code in e-mail. If you received a code you should be good to go.

aavid94 · 03-15-2021, 11:27 AM

I have since not received a license code nor any e-mail confirming the transaction. Now, I am just awaiting a reply from FastSpring after notifying them of the issue as per Lukas' recommendation. Hope to get a clear-up soon.

RchW · 03-15-2021, 06:32 PM

Quote:

Originally Posted by aavid94

I have since not received a license code nor any e-mail confirming the transaction. Now, I am just awaiting a reply from FastSpring after notifying them of the issue as per Lukas' recommendation. Hope to get a clear-up soon.

Although frustrating that's proof that they (Fastspring) mucked up. If you get more delays dispute it via your card. That usually does it.

aavid94 · 03-20-2021, 05:13 AM

Quote:

Originally Posted by RchW

Although frustrating that's proof that they (Fastspring) mucked up. If you get more delays dispute it via your card. That usually does it.

Certainly was a mishap from them. Literally, took 5 days to resolve this issue since lodging a help request, but glad it's all fixed now.

Thanks for the help, everyone!

03-14-2021, 04:07 PM	#1
aavid94 Bat Boy Join Date: Mar 2021 Posts: 5	Payment Error My pre-ordered purchase of OOTP 22 was prompted with, "an unexpected error occurred, and we are currently not able to accept payment." The purchase amount, however, was withdrawn from my bank account. This is my first time pre-ordering OOTP, please help!

03-14-2021, 07:36 PM	#3
Lukas Berger OOTP Developments Join Date: Aug 2007 Location: Nice, Côte d'Azur, France Posts: 21,362	Your best bet is probably getting directly in touch with FastSpring, which is the company that handles our online ordering, as they have access to payment details we don't. You can reach them here: https://fastspring.com/consumer-support-form/ If that doesn't work for some reason, you can also send a message directly to us at support@ootpdevelopments.com and the support guys will do what they can to help out. __________________ lukas@ootpdevelopments.com PreOrder Out of the Park Baseball 26! Need to upload files for us to check out? Instructions can be found here

03-14-2021, 07:05 PM	#2
Reed Hall Of Famer Join Date: Oct 2013 Posts: 2,339	Near the top of the forum in the red section there is a tab for FAQ. Click that and then near the bottom on the right side there is a tab to contact the developers. That should get you to where you can inquire about the payment. Hope that helps. They are good about helping but it might take a couple days.

03-15-2021, 09:53 AM	#5
Hacksaw86 Minors (Single A) Join Date: Oct 2012 Posts: 99	I had the same thing happen to me, but I did receive a license code in e-mail. If you received a code you should be good to go.

03-15-2021, 11:27 AM	#6
aavid94 Bat Boy Join Date: Mar 2021 Posts: 5	I have since not received a license code nor any e-mail confirming the transaction. Now, I am just awaiting a reply from FastSpring after notifying them of the issue as per Lukas' recommendation. Hope to get a clear-up soon.