support response time?

mad pad · 10-03-2018, 09:00 PM

I know you all are in the midst of your big release of FHM 5 so I'm taking the delay with "a grain a salt."

How long should I expect to wait regarding a refund request that I sent to support@ootpdevelopments.com?
Is that even the correct email to send that request to?

JeffR · 10-04-2018, 03:58 AM

Yeah, that's the right address. Lukas, the regular support guy has been out sick this week, so I think they're running behind. I just processed the refund myself, let me know if you didn't get it.

10-03-2018, 09:00 PM	#1
mad pad Bat Boy Join Date: Oct 2018 Posts: 8	support response time? I know you all are in the midst of your big release of FHM 5 so I'm taking the delay with "a grain a salt." How long should I expect to wait regarding a refund request that I sent to support@ootpdevelopments.com? Is that even the correct email to send that request to?

10-04-2018, 03:58 AM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,426	Yeah, that's the right address. Lukas, the regular support guy has been out sick this week, so I think they're running behind. I just processed the refund myself, let me know if you didn't get it.