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OOTP 19 - General Discussions Everything about the 2018 version of Out of the Park Baseball - officially licensed by MLB.com and the MLBPA.

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Old 09-21-2018, 09:42 PM   #1
DTFinch
Minors (Rookie Ball)
 
Join Date: Aug 2013
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What is the turnaround time on bug tickets?
I submitted an activation issue on the Kayako site over two days ago, still haven't heard a response. Would like like to start playing ootp19 again. How long usually is the turnaround time on tickets?
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Old 09-23-2018, 04:42 AM   #2
Markus Heinsohn
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Join Date: Dec 2001
Location: Germany
Posts: 24,805
Our head of tech support is currently on vacation, hence the turnaround is a bit longer at the moment. Sorry for the inconvenience. If you email andreas@ootpdevelopments.com directly he will look into it for you.
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Old 09-26-2018, 07:29 PM   #3
HonusWagner
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I submitted mine August 24, 2018. Haven't heard anything since.
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Old 09-27-2018, 04:39 PM   #4
spartacus007
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Quote:
Originally Posted by Markus Heinsohn View Post
Our head of tech support is currently on vacation, hence the turnaround is a bit longer at the moment. Sorry for the inconvenience. If you email andreas@ootpdevelopments.com directly he will look into it for you.
I'll take you up on that Andreas email offer as well.
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