Just installed, game won't work

[Tornado]

Hi,

I just bought, downloaded and installed FHM3 through Steam, but when I simply start up the game, it loads the 'Starting...' bar to 100%, and then the game just crashes. Before I even get to click on or do anything (can't even start a new game).
I get the "Franchise Hockey Manager 3 has stopped working" message (just in my language, Dutch, because my Windows 10 is in Dutch).

Is there any solution to this? I already tried uninstalling and reinstalling the game, with the same result.

[JeffR]

First thing we'll probably need to check is a trace file, but since it's not even starting, you won't be able to activate trace mode normally. So, right-click on your game in the Steam library, then Properties, and on the General menu click on 'Set Launch Options' and enter the word "tracemode" (without quotes.)

Then, start the game again, and after it crashes check in the \debug directory for the fhm_trace.txt file, and post the contents of that file here.

[Tornado]

Thanks Jeff. I did that, this is what is in the trace file:


2016-11-13 03:12:51 Franchise Hockey Manager Version 3.0 Build 74 (Steam), Copyright (C) 2016 Out of the Park Developments
2016-11-13 03:12:51 Running on MS Windows
2016-11-13 03:12:51 Command line arguments:
2016-11-13 03:12:51 1.: C:\Program Files (x86)\Steam\steamapps\common\Franchise Hockey Manager 3\fhm3.exe
2016-11-13 03:12:51 2.: tracemode
2016-11-13 03:12:51 Using default setting: setAttribute(Qt::AA_UseDesktopOpenGL)
2016-11-13 03:12:51 Using default setting: setAttribute(Qt::AA_EnableHighDpiScaling)
2016-11-13 03:12:51 Default skin path (1): C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/skins/default
2016-11-13 03:12:51 Folder list element #0 (DMPT_APP) set to 'C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3'
2016-11-13 03:12:51 Folder list element #1 (DMPT_APP_DATA) set to 'C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data'
2016-11-13 03:12:51 Folder list element #2 (DMPT_PREF_DATA) set to 'C:/Users/nadok/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config'
2016-11-13 03:12:51 Startup - settings.dat found and read!
2016-11-13 03:12:51 Resolution from Settings: 1440 * 900
2016-11-13 03:12:51 Screen Size: 1920 Width, 1080 Height; Available Screen Size: 1920 Width, 1040 Height, Screen-Size w/o Border: 1904 Width, 1001 Height, DPR: 1
2016-11-13 03:12:51 Windowed Mode - Width: 1440, Height: 900, User-Width: 1440, User-Height: 900
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLD.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-BOLDITALIC.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO-ITALIC.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ARIMO.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/FHM-HEADLINE.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDBOLD.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDLIGHT.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDNORMAL.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/LCDULTRA.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BLACK.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-BOLD.TTF
2016-11-13 03:12:51 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-LIGHT.TTF
2016-11-13 03:12:52 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-MEDIUM.TTF
2016-11-13 03:12:52 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-REGULAR.TTF
2016-11-13 03:12:52 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/ROBOTO-THIN.TTF
2016-11-13 03:12:52 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU DANI-BOLD.TTF
2016-11-13 03:12:52 Successfully loaded font file C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data/fonts/UBUNTU.TTF
2016-11-13 03:12:52 No paths.cfg file found.
2016-11-13 03:12:52 No custom_folders.ini file found.
2016-11-13 03:12:52 Folder list element #3 (DMPT_USER_DATA) set to 'C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-13 03:12:52 Folder list element #4 (DMPT_CUST_DATA) set to 'C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3'
2016-11-13 03:12:52 Folder list element #5 (DMPT_SAVEDGAMES) set to 'C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games'
2016-11-13 03:12:52 g_trace_mode flag is set.
2016-11-13 03:12:52 DMPT_APP = C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3
2016-11-13 03:12:52 DMPT_APP_DATA = C:/Program Files (x86)/Steam/steamapps/common/Franchise Hockey Manager 3/data
2016-11-13 03:12:52 DMPT_PREF_DATA = C:/Users/nadok/AppData/Roaming/Out of the Park Developments/Franchise Hockey Manager 3/config
2016-11-13 03:12:52 DMPT_USER_DATA = C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-13 03:12:52 DMPT_CUST_DATA = C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3
2016-11-13 03:12:52 DMPT_SAVEDGAMES = C:/Users/nadok/Documents/Out of the Park Developments/Franchise Hockey Manager 3/saved_games
2016-11-13 03:12:53 GLWidget - Successfully created OpenGL Context version 2.0
2016-11-13 03:12:53 GLWidget - Offscreen render surface creation successful
2016-11-13 03:12:53 GLWidget - glContext successfully created
2016-11-13 03:12:53 GLWidget - FBO check
2016-11-13 03:12:53 GLWidget - FBO supported
2016-11-13 03:12:53 GLWidget - GL_VERSION = 4.5.13399 Compatibility Profile Context 15.201.1101.0 - Version = 4.5.13399
2016-11-13 03:12:53 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2016-11-13 03:12:53 OpenGL version is greater than 1.4 - is_opengl_available returns true!
2016-11-13 03:12:53 Startup - Successfully loaded jerseys
2016-11-13 03:12:53 Startup - Successfully loaded helmets
2016-11-13 03:12:53 Creating MYFACEGEN instance
2016-11-13 03:12:53 Rendering mode setting = 0
2016-11-13 03:12:53 Facegen rendering mode = 1
2016-11-13 03:12:55 Startup - Successfully loaded model lists
2016-11-13 03:12:58 Startup - Successfully loaded beards
2016-11-13 03:12:59 Startup - Successfully loaded hairs
2016-11-13 03:12:59 Startup - Successfully initialized Facegen
2016-11-13 03:13:00 Startup - initializing Steam callbacks
2016-11-13 03:13:00 Loading Steam workshop items list from local file
2016-11-13 03:13:00 Startup - Start finished, load Startscreen!
2016-11-13 03:13:00 GLWidget - GL_VERSION = 4.5.13399 Compatibility Profile Context 15.201.1101.0 - Version = 4.5.13399
2016-11-13 03:13:00 GLWidget - Success: OpenGL 2.0 compatible GPU found!
2016-11-13 03:13:01 Received stats and achievements from Steam
2016-11-13 03:13:01 Loading Steam workshop items list from local file

[Charlatan1]

Same problem here, very similiar.

[JeffR]

My first guess would've been the screen size being too small, but it looks like you're OK there. I'll see if Sebastian can see anything in the trace.

[Tornado]

My resolution is 1920 x 1080 right now on my computer. So I think it should be fine.

[Sebastian Palkowski]

For me it looks like there is something fishy with the Steam Item list so I asked Andreas to take a look. Other then that I see no reason why it should crash on the Start Screen.

[Sebastian Palkowski]

You could try the following:

Go to your "user/AppData/Roaming" folder (AppData is a hidden folder by default) and navigate to "Out of the park Developments" -> "Franchise Hockey Manager 3" -> "config". There should be a workshop_items_xxx.dat file, rename it and try again to start the game.

[Tornado]

Originally Posted by Sebastian Palkowski

You could try the following:

Go to your "user/AppData/Roaming" folder (AppData is a hidden folder by default) and navigate to "Out of the park Developments" -> "Franchise Hockey Manager 3" -> "config". There should be a workshop_items_xxx.dat file, rename it and try again to start the game.

Well I don't have a workshop_items_xxx.dat file there.
Only two files in that config map: settings.dat and app.cfg

[Tornado]

So, seeing as you said you thought something looked off with my Steam Items list, Sebastian, I tried completely uninstalling and reinstalling Steam and after that FHM 3.

Turns out it works now. Game loads up fine and now is working.
So seems simply uninstalling and reinstalling Steam did the trick.