License Issues

TBiz · 07-26-2013, 07:40 PM

So I re-stalled the game onto my new computer and now the License keeps saying that it couldn't go through, and to try again in a few minutes. I try it in a few minutes and the same thing happens... Fixable?

JeffR · 07-26-2013, 11:12 PM

My first guess would be used-up licenses. Not a problem, we can reset them for you. Just to confirm it, though, can you check your \Program Files (x86)\Out of the Park Developments\Franchise Hockey Manager 2014 directory for a file named crash_report.txt? If it includes a line with the words "(ACTIVATESN_LIMIT_MET)", that's the problem (and if it doesn't, post the whole thing and I'll check it out.) Assuming that's the case, just PM me your order number (it's in the email you received when you ordered, if you don't have that you can retrieve it from eSellerate's page here - the "E-mail order history" button) and I'll get Andreas to reset the license for you.

fredreed · 07-27-2013, 08:02 PM

Just as a reference you might want to tell him that next time un-license the game first because I found out that if you don't do it they can only re-issue the license one time after that I was told you then need to wait about 2 or months before it can be re-issued again. I don't if that's how it works with your licensing or not but you might also give him the steps to follow to unlicense the game for future reference.

shandunn · 08-07-2013, 08:29 AM

I had to replace my hard drive and reinstalled my game, here is the crash report. However, when I try to put in my license it says try again later. Can you please direct me on how to fix it?

Startup - settings.dat not found, try to create it!
Startup - Pub-Folder not found, try to create it!
Startup - App-Folder not found, try to create it!
Startup - config folder not found, try to create it!
Startup - Start game-start process!
Startup - First start!
Startup - Something went wrong!
eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010001 (SDK_INSTALLED_ENGINE)
Successfully run ESELLERATE_eSellerInstall
Startup - Not good!
Startup - Start finished, load Startscreen!
Startup - Startscreen begin!
Startup - Start process successfull!
eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
Successfully run ESELLERATE_eSellerInstall
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)

JeffR · 08-07-2013, 10:08 AM

Quote:

Originally Posted by shandunn

I had to replace my hard drive and reinstalled my game, here is the crash report. However, when I try to put in my license it says try again later. Can you please direct me on how to fix it?

Startup - settings.dat not found, try to create it!
Startup - Pub-Folder not found, try to create it!
Startup - App-Folder not found, try to create it!
Startup - config folder not found, try to create it!
Startup - Start game-start process!
Startup - First start!
Startup - Something went wrong!
eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010001 (SDK_INSTALLED_ENGINE)
Successfully run ESELLERATE_eSellerInstall
Startup - Not good!
Startup - Start finished, load Startscreen!
Startup - Startscreen begin!
Startup - Start process successfull!
eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED)
Successfully run ESELLERATE_eSellerInstall
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)

Are you on a Mac or PC? That's not the normal message we get when the activation limit is reached on a PC, but the Mac ones are a little different.

shandunn · 08-08-2013, 08:11 AM

I am on a PC.

halldorr · 08-09-2013, 02:57 AM

I just purchased the game tonight for PC and am having the exact same errors.

eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)
eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)

JeffR · 08-09-2013, 08:21 PM

Can both of you please PM me your order numbers (you can get them here if you no longer have the email)? I'll get Andreas to try a license reset on both of them.

halldorr · 08-09-2013, 08:31 PM

I slept on mine and it worked fine this morning. Forgot to come here and post, my apologies.

JeffR · 08-10-2013, 12:06 AM

Quote:

Originally Posted by halldorr

I slept on mine and it worked fine this morning. Forgot to come here and post, my apologies.

No problem, I wish they were all that easy.

Listro · 08-11-2013, 10:44 AM

PMd you my order number. Hope I could get this resolved quickly?

CeeBee · 12-10-2013, 11:35 AM

I'm getting a new computer so I tried to un-install my game. Got a few questions as it seems rather confusing.
Opened the preferences tab- interface tab open with choices for skin, display mode, window size and use team colors.
Clicked on License tab- box below is blank.... no uninstall button?
Went back to main screen- 2 new buttons have appeared.
1-Purchase FHM 2014 Now
2-Enter License Key
All the other buttons except preferences are now disabled..... I presume this means I have released my license? If this is the case is surely is not very well displayed or explained. Guess when I get the new pc in a couple of days I will know.... or then again maybe not as I only used one license originally so I would have one left anyway. Would like them both available so I have the option of installing on the laptop when we travel.
thanks

07-26-2013, 07:40 PM	#1
TBiz Major Leagues Join Date: Jul 2013 Posts: 495	License Issues So I re-stalled the game onto my new computer and now the License keeps saying that it couldn't go through, and to try again in a few minutes. I try it in a few minutes and the same thing happens... Fixable?

07-27-2013, 08:02 PM	#3
fredreed Minors (Double A) Join Date: Dec 2002 Location: Wagontown,PA Posts: 177	License issues Just as a reference you might want to tell him that next time un-license the game first because I found out that if you don't do it they can only re-issue the license one time after that I was told you then need to wait about 2 or months before it can be re-issued again. I don't if that's how it works with your licensing or not but you might also give him the steps to follow to unlicense the game for future reference. __________________ fredreed

08-07-2013, 08:29 AM	#4
shandunn Bat Boy Join Date: Aug 2013 Posts: 2	Cannot Reinstall I had to replace my hard drive and reinstalled my game, here is the crash report. However, when I try to put in my license it says try again later. Can you please direct me on how to fix it? Startup - settings.dat not found, try to create it! Startup - Pub-Folder not found, try to create it! Startup - App-Folder not found, try to create it! Startup - config folder not found, try to create it! Startup - Start game-start process! Startup - First start! Startup - Something went wrong! eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010001 (SDK_INSTALLED_ENGINE) Successfully run ESELLERATE_eSellerInstall Startup - Not good! Startup - Start finished, load Startscreen! Startup - Startscreen begin! Startup - Start process successfull! eSellerate - exit with code eWeb_InstallEngineFromResource returned 0x20010000 (SDK_LATEST_ENGINE_ALREADY_INSTALLED) Successfully run ESELLERATE_eSellerInstall eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE) eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE) eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE) Last edited by shandunn; 08-07-2013 at 08:31 AM.

12-10-2013, 11:35 AM	#12
CeeBee Minors (Double A) Join Date: Apr 2009 Location: Chase BC Canada Posts: 105	I'm getting a new computer so I tried to un-install my game. Got a few questions as it seems rather confusing. Opened the preferences tab- interface tab open with choices for skin, display mode, window size and use team colors. Clicked on License tab- box below is blank.... no uninstall button? Went back to main screen- 2 new buttons have appeared. 1-Purchase FHM 2014 Now 2-Enter License Key All the other buttons except preferences are now disabled..... I presume this means I have released my license? If this is the case is surely is not very well displayed or explained. Guess when I get the new pc in a couple of days I will know.... or then again maybe not as I only used one license originally so I would have one left anyway. Would like them both available so I have the option of installing on the laptop when we travel. thanks __________________ Older is sometimes better.

07-26-2013, 11:12 PM	#2
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,249	My first guess would be used-up licenses. Not a problem, we can reset them for you. Just to confirm it, though, can you check your \Program Files (x86)\Out of the Park Developments\Franchise Hockey Manager 2014 directory for a file named crash_report.txt? If it includes a line with the words "(ACTIVATESN_LIMIT_MET)", that's the problem (and if it doesn't, post the whole thing and I'll check it out.) Assuming that's the case, just PM me your order number (it's in the email you received when you ordered, if you don't have that you can retrieve it from eSellerate's page here - the "E-mail order history" button) and I'll get Andreas to reset the license for you.

08-08-2013, 08:11 AM	#6
shandunn Bat Boy Join Date: Aug 2013 Posts: 2	I am on a PC.

08-09-2013, 02:57 AM	#7
halldorr Minors (Double A) Join Date: Aug 2002 Location: Nova Scotia, Canada Posts: 179	I just purchased the game tonight for PC and am having the exact same errors. eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE) eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE) eSellerate - exit with code eWeb_ActivateSerialNumber returned 0xE0A00001 (ACTIVATION_UNEXPECTED_FAILURE)

08-09-2013, 08:21 PM	#8
JeffR FHM Producer Join Date: Apr 2002 Location: Kelowna, BC Posts: 17,249	Can both of you please PM me your order numbers (you can get them here if you no longer have the email)? I'll get Andreas to try a license reset on both of them.

08-09-2013, 08:31 PM	#9
halldorr Minors (Double A) Join Date: Aug 2002 Location: Nova Scotia, Canada Posts: 179	I slept on mine and it worked fine this morning. Forgot to come here and post, my apologies.

08-11-2013, 10:44 AM	#11
Listro Bat Boy Join Date: Jan 2013 Posts: 19	PMd you my order number. Hope I could get this resolved quickly?