BZ 3445: OOTP crashes when accessing Available Personnel

jasonad · 06-09-2009, 10:48 PM

Hello all,

I am using the major league rosters that came with the game (no customizations, etc) and have run into a problem withh OOTP X crashing to the desktop in Windows Vista.

I played through a full season, and am now in the November time frame in the game. I can continue to make trades and free agent offers, but as soon as I select "Available Personnel" from the MLB menu, or choose to search for staff from the manager menu, the game throws an exception with the following errors in the Application Log:

Log Name: Application
Source: Application Error
Date: 6/9/2009 6:34:40 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXX
Description:
Faulting application ootp10.exe, version 2.0.0.0, time stamp 0x4a2554c8, faulting module ootp10.exe, version 2.0.0.0, time stamp 0x4a2554c8, exception code 0xc0000005, fault offset 0x003d94fa, process id 0x1848, application start time 0x01c9e967ff9a6c22.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-10T01:34:40.000Z" />
<EventRecordID>24702</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>ootp10.exe</Data>
<Data>2.0.0.0</Data>
<Data>4a2554c8</Data>
<Data>ootp10.exe</Data>
<Data>2.0.0.0</Data>
<Data>4a2554c8</Data>
<Data>c0000005</Data>
<Data>003d94fa</Data>
<Data>1848</Data>
<Data>01c9e967ff9a6c22</Data>
</EventData>
</Event>

Log Name: Application
Source: Windows Error Reporting
Date: 6/9/2009 6:39:20 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: XXXXXX
Description:
Fault bucket 1303508412, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: ootp10.exe
P2: 2.0.0.0
P3: 4a2554c8
P4: ootp10.exe
P5: 2.0.0.0
P6: 4a2554c8
P7: c0000005
P8: 003d94fa
P9:
P10:

Attached files:
C:\Users\jasonad\AppData\Local\Temp\WER5C66.tmp.ve rsion.txt

These files may be available here:
C:\Users\XXXXXX\AppData\Local\Microsoft\Windows\WE R\ReportArchive\Report0057a0bf
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-06-10T01:39:20.000Z" />
<EventRecordID>24703</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>1303508412</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>None</Data>
<Data>0</Data>
<Data>ootp10.exe</Data>
<Data>2.0.0.0</Data>
<Data>4a2554c8</Data>
<Data>ootp10.exe</Data>
<Data>2.0.0.0</Data>
<Data>4a2554c8</Data>
<Data>c0000005</Data>
<Data>003d94fa</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\XXXXXX\AppData\Local\Temp\WER5C66.tmp.ver sion.txt</Data>
<Data>C:\Users\XXXXXX\AppData\Local\Microsoft\Wind ows\WER\ReportArchive\Report0057a0bf</Data>
</EventData>
</Event>

Tony M · 06-13-2009, 03:37 PM

Does this happen every time you try to play a season like this? If this is the case, could you save your game just before you click Available Personnel and then zip up the .dat files from your game and FTP them to us as per the instructions in the How To FTP Your Files To Us thread?

willoconley · 06-14-2009, 06:35 PM

I am having the same thing happen. I am about to upload the .dat's as willoconley.zip.

RomeinaDay · 06-15-2009, 12:46 AM

I am having the same problem. Always when accessing available personal.

Jrey150 · 06-15-2009, 07:16 PM

Having the same problem. Any fixes?

jlimbach · 06-15-2009, 08:29 PM

Same problem here.

endgame · 06-23-2009, 10:34 PM

Sorry it's taken a while to address this issue.

Is this still a problem for any of you in the latest patch, 10.2.16?

Nutlaw · 06-26-2009, 06:37 PM

As we have seen no reply from the original poster in three days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter, please post once more in Tech Support with a link to this thread and we will do our best to help you figure out a solution.

POKeefe · 07-07-2009, 05:50 PM

Whenever I click on Available Personnel, my game crashes. I'm not sure if this is a logged issue or not, but it's very frustrating. This is happening on the most recent patch.

krcampbell · 07-13-2009, 06:26 PM

I just simulated through 2009 and expanded my league with two teams. When accessing the available personnel, my game crashes. It looks like the same problem detailed in this thread. I can access any other screen, but I just have problems when trying to look at available scouts/coaches.

My OOTP is totally up to date and I am running on Vista. Any help would be appreciated. I just bought the game last week and I haven't had this problem in previous leagues I've started. I've tried to load the screen both before and after the expansion draft, and nothing works.

TheBubs · 07-13-2009, 07:56 PM

I am having the exact same issue with Vista.....though I'm not trying to expand the league or anything like that. I also have the latest patch for OOTP. Any suggestions would be great.

krcampbell · 07-13-2009, 08:32 PM

Here are the details of the crash:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ootp10.exe
Application Version: 2.0.0.0
Application Timestamp: 4a3f34e9
Fault Module Name: ootp10.exe
Fault Module Version: 2.0.0.0
Fault Module Timestamp: 4a3f34e9
Exception Code: c0000005
Exception Offset: 003dba2a
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: c89a
Additional Information 2: 8686cffd0befdfaf23e358b244a26a52
Additional Information 3: 93a6
Additional Information 4: f0038279f2977dc3282ab08bbf42496b

battists · 07-28-2009, 10:38 PM

I am merging this with a similar report here:

http://www.ootpdevelopments.com/boar...nnel-solo.html

battists · 07-28-2009, 10:44 PM

Hi folks,

We're seeing multiple reports of this problem, so I'm reopening this thread, and merging it with a few others.

I have logged this issue as bug 3445, and Markus will look at this with high priority.

Meanwhile, if we can all try to narrow down this issue further, it would be great. I'd love for people to answer these questions:

1. Is there anyone getting this error who is NOT running Vista?

2. Could someone upload a set of league files that experience this error, using these instructions?

3. Has anyone tried tackling Dan Theman's excellent post about Vista as a way to potentially resolve this?

Thanks very much, I hope we can get this resolved!

Steve

battists · 07-28-2009, 11:24 PM

This problem also reported here:

http://www.ootpdevelopments.com/boar...personnel.html

morph · 07-29-2009, 12:47 AM

I have just encountered this bug as well. It is specific to one game file. Others still access available personnel. Additionally, it only started happening as of my 7th season in 2016, in the offseason. I am running Vista 64-bit.

Version: 10.2.16
PC/MAC: PC
What were you doing? I was trying to access the "Available Personnel" tab from the transaction page. I also attempted to use the staff search. Both produced the same result.
What happened? The game crashed to the desktop without an error message.
Reproducible? Yes
Problem occurs with other leagues? Yes, not with other saved teams/games however.

battists · 07-29-2009, 01:25 AM

Quote:

Originally Posted by battists

Hi folks,

We're seeing multiple reports of this problem, so I'm reopening this thread, and merging it with a few others.

I have logged this issue as bug 3445, and Markus will look at this with high priority.

Meanwhile, if we can all try to narrow down this issue further, it would be great. I'd love for people to answer these questions:

1. Is there anyone getting this error who is NOT running Vista?

2. Could someone upload a set of league files that experience this error, using these instructions?

3. Has anyone tried tackling Dan Theman's excellent post about Vista as a way to potentially resolve this?

Thanks very much, I hope we can get this resolved!

Steve

Morph, any chance you could do either #2 or #3 above?

Steve

morph · 07-30-2009, 12:17 AM

Sure thing. I uploaded a zip to the FTP. The file name is "Morph - Available Personnel Bug Save Game (Retry).zip" with the retry being because I quit the first upload chance but couldn't overwrite the original files. Ignore the first one, it is an incomplete set of files.

Hope it helps.

SMFXR01 · 07-30-2009, 06:23 PM

Tried to reproduce this unsuccessfully on XP.

battists · 07-30-2009, 11:23 PM

Yeah, I tried as well on my Mac and XP machine. The solution is uninstall Vista and burn your Vista CDs.

No, seriously, we'll try to keep figuring this out.

Really, if someone can try the steps in Dan Theman's post, that's probably the next best step. The fact that the same league file works for some people, and not others, points to some sort of conflict going on your machine, so we really need to focus on that.

I heard from someone else recently running Vista, who said that specifically excluding the OOTP directory from his antivirus program made the game go from constant crashing to no crashing. It certainly wouldn't hurt to try that.

Thanks, all!

Steve

06-09-2009, 10:48 PM	#1
jasonad Bat Boy Join Date: Apr 2004 Posts: 1	BZ 3445: OOTP crashes when accessing Available Personnel Hello all, I am using the major league rosters that came with the game (no customizations, etc) and have run into a problem withh OOTP X crashing to the desktop in Windows Vista. I played through a full season, and am now in the November time frame in the game. I can continue to make trades and free agent offers, but as soon as I select "Available Personnel" from the MLB menu, or choose to search for staff from the manager menu, the game throws an exception with the following errors in the Application Log: Log Name: Application Source: Application Error Date: 6/9/2009 6:34:40 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: XXXXXX Description: Faulting application ootp10.exe, version 2.0.0.0, time stamp 0x4a2554c8, faulting module ootp10.exe, version 2.0.0.0, time stamp 0x4a2554c8, exception code 0xc0000005, fault offset 0x003d94fa, process id 0x1848, application start time 0x01c9e967ff9a6c22. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-06-10T01:34:40.000Z" /> <EventRecordID>24702</EventRecordID> <Channel>Application</Channel> <Computer>XXXXXX</Computer> <Security /> </System> <EventData> <Data>ootp10.exe</Data> <Data>2.0.0.0</Data> <Data>4a2554c8</Data> <Data>ootp10.exe</Data> <Data>2.0.0.0</Data> <Data>4a2554c8</Data> <Data>c0000005</Data> <Data>003d94fa</Data> <Data>1848</Data> <Data>01c9e967ff9a6c22</Data> </EventData> </Event> Log Name: Application Source: Windows Error Reporting Date: 6/9/2009 6:39:20 PM Event ID: 1001 Task Category: None Level: Information Keywords: Classic User: N/A Computer: XXXXXX Description: Fault bucket 1303508412, type 1 Event Name: APPCRASH Response: None Cab Id: 0 Problem signature: P1: ootp10.exe P2: 2.0.0.0 P3: 4a2554c8 P4: ootp10.exe P5: 2.0.0.0 P6: 4a2554c8 P7: c0000005 P8: 003d94fa P9: P10: Attached files: C:\Users\jasonad\AppData\Local\Temp\WER5C66.tmp.ve rsion.txt These files may be available here: C:\Users\XXXXXX\AppData\Local\Microsoft\Windows\WE R\ReportArchive\Report0057a0bf Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2009-06-10T01:39:20.000Z" /> <EventRecordID>24703</EventRecordID> <Channel>Application</Channel> <Computer>XXXXXX</Computer> <Security /> </System> <EventData> <Data>1303508412</Data> <Data>1</Data> <Data>APPCRASH</Data> <Data>None</Data> <Data>0</Data> <Data>ootp10.exe</Data> <Data>2.0.0.0</Data> <Data>4a2554c8</Data> <Data>ootp10.exe</Data> <Data>2.0.0.0</Data> <Data>4a2554c8</Data> <Data>c0000005</Data> <Data>003d94fa</Data> <Data> </Data> <Data> </Data> <Data> C:\Users\XXXXXX\AppData\Local\Temp\WER5C66.tmp.ver sion.txt</Data> <Data>C:\Users\XXXXXX\AppData\Local\Microsoft\Wind ows\WER\ReportArchive\Report0057a0bf</Data> </EventData> </Event>

06-23-2009, 10:34 PM	#7
endgame Hall Of Famer Join Date: Aug 2002 Posts: 16,842	Sorry it's taken a while to address this issue. Is this still a problem for any of you in the latest patch, 10.2.16? __________________ "Try again. Fail again. Fail better." -- Samuel Beckett _____________________________________________

07-07-2009, 05:50 PM	#9
POKeefe Minors (Double A) Join Date: May 2009 Posts: 112	Available Personnel in Solo Whenever I click on Available Personnel, my game crashes. I'm not sure if this is a logged issue or not, but it's very frustrating. This is happening on the most recent patch.

07-13-2009, 06:26 PM	#10
krcampbell Bat Boy Join Date: Jul 2009 Posts: 2	Game Cracshes Accessing Available Personnel I just simulated through 2009 and expanded my league with two teams. When accessing the available personnel, my game crashes. It looks like the same problem detailed in this thread. I can access any other screen, but I just have problems when trying to look at available scouts/coaches. My OOTP is totally up to date and I am running on Vista. Any help would be appreciated. I just bought the game last week and I haven't had this problem in previous leagues I've started. I've tried to load the screen both before and after the expansion draft, and nothing works.

07-28-2009, 10:38 PM	#13
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	I am merging this with a similar report here: http://www.ootpdevelopments.com/boar...nnel-solo.html __________________ Come check out my dynasty report, Funky Times!

06-13-2009, 03:37 PM	#2
Tony M Global Moderator Join Date: Feb 2006 Location: Here Posts: 6,156	Does this happen every time you try to play a season like this? If this is the case, could you save your game just before you click Available Personnel and then zip up the .dat files from your game and FTP them to us as per the instructions in the How To FTP Your Files To Us thread? __________________ This signature is intentionally blank

06-14-2009, 06:35 PM	#3
willoconley Bat Boy Join Date: Mar 2007 Posts: 3	I am having the same thing happen. I am about to upload the .dat's as willoconley.zip.

06-15-2009, 12:46 AM	#4
RomeinaDay Minors (Rookie Ball) Join Date: Mar 2007 Posts: 43	I am having the same problem. Always when accessing available personal.

06-15-2009, 07:16 PM	#5
Jrey150 Bat Boy Join Date: Jun 2009 Posts: 2	Having the same problem. Any fixes?

06-15-2009, 08:29 PM	#6
jlimbach Bat Boy Join Date: Jun 2009 Posts: 1	Same problem here.

06-26-2009, 06:37 PM	#8
Nutlaw Hall Of Famer Join Date: Apr 2003 Posts: 9,538	As we have seen no reply from the original poster in three days, this thread will be closed for housekeeping reasons. If you need any further assistance with this matter, please post once more in Tech Support with a link to this thread and we will do our best to help you figure out a solution.

07-13-2009, 07:56 PM	#11
TheBubs Bat Boy Join Date: Jun 2009 Location: New York Posts: 3	I am having the exact same issue with Vista.....though I'm not trying to expand the league or anything like that. I also have the latest patch for OOTP. Any suggestions would be great.

07-13-2009, 08:32 PM	#12
krcampbell Bat Boy Join Date: Jul 2009 Posts: 2	Here are the details of the crash: Problem signature: Problem Event Name: APPCRASH Application Name: ootp10.exe Application Version: 2.0.0.0 Application Timestamp: 4a3f34e9 Fault Module Name: ootp10.exe Fault Module Version: 2.0.0.0 Fault Module Timestamp: 4a3f34e9 Exception Code: c0000005 Exception Offset: 003dba2a OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: c89a Additional Information 2: 8686cffd0befdfaf23e358b244a26a52 Additional Information 3: 93a6 Additional Information 4: f0038279f2977dc3282ab08bbf42496b

07-28-2009, 10:44 PM	#14
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Hi folks, We're seeing multiple reports of this problem, so I'm reopening this thread, and merging it with a few others. I have logged this issue as bug 3445, and Markus will look at this with high priority. Meanwhile, if we can all try to narrow down this issue further, it would be great. I'd love for people to answer these questions: 1. Is there anyone getting this error who is NOT running Vista? 2. Could someone upload a set of league files that experience this error, using these instructions? 3. Has anyone tried tackling Dan Theman's excellent post about Vista as a way to potentially resolve this? Thanks very much, I hope we can get this resolved! Steve __________________ Come check out my dynasty report, Funky Times!

07-28-2009, 11:24 PM	#15
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	This problem also reported here: http://www.ootpdevelopments.com/boar...personnel.html __________________ Come check out my dynasty report, Funky Times!

07-29-2009, 12:47 AM	#16
morph Bat Boy Join Date: Jul 2009 Posts: 3	I have just encountered this bug as well. It is specific to one game file. Others still access available personnel. Additionally, it only started happening as of my 7th season in 2016, in the offseason. I am running Vista 64-bit. Version: 10.2.16 PC/MAC: PC What were you doing? I was trying to access the "Available Personnel" tab from the transaction page. I also attempted to use the staff search. Both produced the same result. What happened? The game crashed to the desktop without an error message. Reproducible? Yes Problem occurs with other leagues? Yes, not with other saved teams/games however.

07-30-2009, 12:17 AM	#18
morph Bat Boy Join Date: Jul 2009 Posts: 3	Sure thing. I uploaded a zip to the FTP. The file name is "Morph - Available Personnel Bug Save Game (Retry).zip" with the retry being because I quit the first upload chance but couldn't overwrite the original files. Ignore the first one, it is an incomplete set of files. Hope it helps.

07-30-2009, 06:23 PM	#19
SMFXR01 All Star Starter Join Date: Jan 2007 Posts: 1,196	Tried to reproduce this unsuccessfully on XP.

07-30-2009, 11:23 PM	#20
battists Hall Of Famer Join Date: Jul 2004 Posts: 18,506	Yeah, I tried as well on my Mac and XP machine. The solution is uninstall Vista and burn your Vista CDs. No, seriously, we'll try to keep figuring this out. Really, if someone can try the steps in Dan Theman's post, that's probably the next best step. The fact that the same league file works for some people, and not others, points to some sort of conflict going on your machine, so we really need to focus on that. I heard from someone else recently running Vista, who said that specifically excluding the OOTP directory from his antivirus program made the game go from constant crashing to no crashing. It certainly wouldn't hurt to try that. Thanks, all! Steve __________________ Come check out my dynasty report, Funky Times!